Customer experience manager Work, Jobs in Naseby, Nth (with Salaries)

Customer Care Manager
Morris Homes Limited —Rugby
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
4d
Business Development Manager
Northern Commercials (Mirfield) Ltd —Northampton
- From £35,000 a year
- Weekend availability
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
14d
Head of Manufacturing Operations
Lunaz Tech Ltd —Towcester
- £65,000 - £80,000 a year
- Full-time
- Management
- Microsoft Office
- In-person
- Referral programme
Quick apply
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
Service Coordinator
Clover Technical Services —Daventry
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Life insurance
Quick apply
13d
Key Account Director
BidvestNoonan —New Duston
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Contracts
Quick apply
Assistant Food & Beverage Manager
Barton Hall Hotel & Vines Brasserie —Kettering
- Full-time
- Hospitality
- Bar
- Customer service
- Employee discount
Quick apply
6d
Customer Service Specialist
James and James Fulfilment Ltd. —Northampton
- £27,675 a year
- Full-time
- Customer service
- Free parking
- Sick pay
Quick apply
Client Relations Executive
Portman Finance Group —Northampton
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Operations Manager
David Lloyd Clubs —Kettering
- £30,000 a year
- Employee discount
Boutique Manager
Letters From Florence —Market Harborough
- £13.00 - £13.50 an hour
- Part-time
- Customer service
- Merchandising
- In-person
- Free parking
- Store discount
Quick apply
6d
Sales/Business Development Manager
Studio One Media Centre —Northampton
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
Outdoor & Large Scale (Commercial Events Manager)
Anglian Water Services Ltd —Oakham
- From £47,000 a year
- Full-time
- Annual leave
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
7d
Property Administrator
Gold Leaf Property Investments —Rugby
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- IT
- In-person
Quick apply
1d
Chef Manager - DOB/491/CM
Olive Catering Services Ltd —Lutterworth
- £39,000 a year
- Full-time
- Hospitality
- Culinary experience
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Shift Manager
Greggs —Market Harborough
- £13.80 an hour
- Supervising experience
- Employee discount
Quick apply
12d
Sales Representative
AWR Northampton —Northampton
- £27,500 - £65,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Flexible schedule
Quick apply
8d
Commercial Manager
Virgin Active —Northampton
- Up to £32,240 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Employee discount
4d
Duty Operations Manager
Edu-Lettings UK Ltd —Kettering
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d

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customer experience manager jobs near naseby, nth

Customer Care Manager

Morris Homes Limited
Rugby

Quick apply

Job details

Full-time
4 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Driving Licence
Microsoft Excel
Customer service
Complaint handling
Microsoft Office
Construction
Communication skills
Time management

Full job description

Customer Care Manager – Central

Location: Rugby
Department: Customer Care
Reporting to: Head of Customer Care

About Morris Homes

Morris Homes is one of the UK's leading independently owned housebuilders, renowned for delivering high-quality homes and exceptional customer service. We are committed to ensuring our customers receive the highest standards of care throughout their homeownership journey. As part of our continued growth, we are seeking an experienced Customer Care Manager to join our Central region team based in Rugby.

The Role

The Customer Care Manager is responsible for delivering an exceptional post-completion customer experience, managing defects through to resolution, and ensuring all remedial works are completed to the highest quality standards.

Working closely with customers, site teams, subcontractors and external stakeholders, you will oversee all aspects of the customer care process, ensuring issues are resolved effectively, efficiently and to the satisfaction of our homeowners.

Key Responsibilities

Manage and develop positive relationships with homeowners, ensuring the highest standards of customer service are maintained at all times.
Investigate and manage customer defects and complaints through to successful resolution.
Attend customer properties with the Maintenance Team to oversee remedial works and ensure customer satisfaction.
Carry out quality inspections of completed plots prior to legal completion.
Undertake inspections in response to customer defect reports and determine appropriate remedial actions.
Attend NHBC inspections and claims meetings, ensuring all follow-up actions are completed within required timescales.
Attend Housing Association 12-month defect inspections and coordinate any necessary remedial works.
Issue works orders and job instructions to maintenance operatives and subcontractors. ]
Monitor the quality of completed works and manage any associated contra-charges where standards are not met.
Ensure subcontractors complete work in accordance with company quality standards and agreed service levels.
Liaise effectively with Construction, Technical, Sales, Commercial and Land departments to ensure a seamless customer journey.
Maintain accurate customer care records and produce management reports using relevant systems and Microsoft Excel.
Analyse customer care trends and identify opportunities for continuous improvement.
Attend weekly review meetings with the Head of Customer Care
Ensure compliance with NHBC warranty requirements, company procedures and health and safety regulations.
Support the delivery of customer satisfaction targets and contribute to the ongoing improvement of the customer care function.

Candidate Profile

Essential Experience

Previous experience in a Customer Care Manager role within the new build housing sector.
Strong technical knowledge and understanding of NHBC and warranty provider standards and procedures.
Proven experience managing customer complaints and defect resolution.
Experience coordinating subcontractors and monitoring quality standards.
Proficiency in Microsoft Office applications, particularly Excel.
Good understanding of construction methods and the housebuilding process.
Skills and Competencies
Excellent communication and interpersonal skills.
Strong customer-focused approach and commitment to service excellence.
Exceptional organisational and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective conflict resolution and complaint-handling skills.
High levels of attention to detail and accuracy.
Commercial awareness and sound decision-making capability.
Strong problem-solving skills and a proactive approach.
Ability to build and maintain relationships with customers and stakeholders.
Team-oriented and the ability to work independently when required.
Qualifications
Building or Construction-related qualification desirable but not essential.
Full UK Driving Licence essential.

Working Environment

This role involves regular travel to developments and customer homes across the Central region. The successful candidate will be expected to work across office and site locations as required to meet business and customer needs.

Benefits

We offer a competitive salary and benefits package including:

Competitive salary
Discretionary Annual bonus scheme
Company car or car allowance
26 days annual leave plus bank holidays
Pension scheme
Life assurance
Private healthcare
Employee assistance programme
Professional development opportunities

Equality, Diversity and Inclusion

Morris Homes is committed to creating a diverse and inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership status, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

We are committed to making reasonable adjustments throughout the recruitment process and during employment for candidates and employees with disabilities or long-term health conditions.

Eligibility

Applicants must have the right to work in the UK and be able to provide evidence of this if successful.

Apply

If you believe you have the skills, experience and passion to succeed in this role, please send your CV and covering letter to: [email protected] - No Agencies please

Job Types: Full-time, Permanent

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Referral programme
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in naseby, nth

Customer Care Manager

Business Development Manager

Head of Manufacturing Operations

Customer Service Escalations Manager

Service Coordinator

Key Account Director

Assistant Food & Beverage Manager

Customer Service Specialist

Client Relations Executive

Operations Manager

Boutique Manager

Sales/Business Development Manager

Outdoor & Large Scale (Commercial Events Manager)

Ownership Experience Manager – Customer Community & Loyalty

Property Administrator

Chef Manager - DOB/491/CM

Shift Manager

Sales Representative

Commercial Manager

Duty Operations Manager

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