Director of customer experience Work, Jobs in Nether Alderley, Chs (with Salaries)

Senior Contracts / Operations Manager
Sylk Flooring Ltd —Macclesfield
- £50,000 - £60,000 a year
- Full-time
- Project management
- Driving
- Travel
Quick apply
Director of Golf
Champneys Mottram Hall —Wilmslow
- £50,000 a year
- Full-time
- Free parking
- Annual leave
Quick apply
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Operations Manager
Amtri Veritas Ltd —Macclesfield
- £50,000 - £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
13d
Director of Customer Revenue & Retention
Harris Computer Systems —Manchester
- £325 a day
- Full-time
- Hybrid work
- Sales
- Annual leave
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
Regional Operations Director - Places Leisure
Places for People —Manchester
- £80,000 - £90,000 a year
- Travel
- Contracts
- Leadership
- Annual leave
- Employee discount
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
9d
Senior Manager - Customer Services Strategy and Governance
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
2d
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
Private Jets Sales Consultant - £35,000pa + 10% Uncapped Commission
Air Charter Service —Cheadle
- £35,000 a year
- Full-time
- Customer service
- Travel
- Communication skills
Quick apply
Managing Director - Facilities Management
Mercury Hampton Ltd —Warrington
- £90,000 - £100,000 a year
- Full-time
- Leadership
Quick apply
Director of Customer | Social Housing
Stellify —Manchester
- £95,000 - £110,000 a year
6d
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
Management Trainee - North West
SIXT —Knutsford
- Full-time
- Sales
- Customer service
- English
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Ryman —Crewe
- £66,000 a year
- Full-time
- Computer literacy
- Project management
- Leadership
- Free parking
- Employee discount
Automotive Community Services Director
VW Classic Club UK Ltd —Manchester
- £115,000 a year
- Marketing
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Country Director GB
Uniphar Medtech UK Limited —Manchester
- Analysis skills
- Business
- Leadership
Quick apply

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director of customer experience jobs near nether alderley, chs

Senior Contracts / Operations Manager

Sylk Flooring Ltd
Macclesfield

Quick apply

Job details

Full-time
£50,000 - £60,000 a year

Qualifications

Contract management
Driving Licence
Project management
Driving
Organisational skills

Full job description

Senior Contracts Manager / Operations Manager

Location: Macclesfield, Cheshire (Nationwide Travel Required)

Salary: £50,000–£60,000 + Company Vehicle + Performance Bonus

About Sylk Flooring

Sylk Flooring is a growing commercial flooring contractor delivering projects nationwide across healthcare, education, retirement living, offices and commercial developments.

We're looking for an experienced Senior Contracts Manager / Operations Manager to take ownership of our live projects, installation teams and operational performance. This is a senior leadership position for someone who wants to build systems, improve profitability and help grow the business.

The successful candidate will report directly to the Managing Director and become responsible for the day-to-day running of operations.

The Role

You will have complete responsibility for delivering projects safely, profitably and on programme.

Your role is not simply to manage contracts—it is to improve how the business operates.

You will oversee:

Project delivery
Installation teams
Subcontractor management
Labour planning
Commercial performance
Customer satisfaction
Quality control
Operational systems

Your success will be measured on profitability just as much as project completion.

Key ResponsibilitiesProject Delivery

Manage multiple commercial flooring contracts simultaneously.
Ensure projects are delivered on time and within budget.
Chair internal project meetings.
Attend client and site meetings.
Resolve site issues quickly.
Oversee project handovers.

Labour Management

Plan labour requirements weeks in advance.
Allocate employed fitters and subcontractors.
Reduce downtime.
Monitor productivity.
Build and maintain a trusted subcontractor network.
Recruit additional installers where required.

Margin Protection

One of the most important parts of the role.

Responsibilities include:

Track labour against tender allowances.
Monitor material usage.
Approve variations.
Prevent overspend.
Review project profitability every week.
Escalate risks before margins disappear.
Work alongside estimating to improve future pricing.

Operational Management

Develop systems that make the business more efficient.

Including:

Installation planning
Delivery scheduling
Material tracking
Site reporting
Quality inspections
Completion paperwork
Snagging process
Handover process

Client Management

Maintain excellent relationships with:

Main Contractors
Quantity Surveyors
Site Managers
Clients

Represent Sylk Flooring professionally on every project.

Health & Safety

Ensure all projects comply with:

RAMS
Site procedures
Company policies
SafeContractor requirements

Financial Control

Review every live contract.

Monitor:

Labour spend
Material spend
Variations
Programme
Gross profit
Cashflow implications

Provide weekly operational reports to the Managing Director.

Key Performance Indicators (KPIs)

You will be measured against:

Gross margin achieved vs tender margin
Labour variance
Material variance
Projects delivered on programme
Customer satisfaction
Number of defects/call-backs
Health & Safety compliance
Subcontractor utilisation
Weekly project reporting completed
Cash collection support
Snagging completed within agreed timescales

Skills & Experience

Essential:

Commercial flooring experience
Contracts Management experience
Strong understanding of vinyl, carpet, LVT, screeds and preparation
Excellent organisational skills
Strong commercial awareness
Ability to manage multiple live sites
Confident client-facing manner
Full UK driving licence

Preferred:

Experience running projects valued between £50k–£500k
Knowledge of care homes, schools and healthcare projects
Experience leading operational teams

What Success Looks Like

Within 6 months you will have:

Full ownership of day-to-day operations.
Reduced the Managing Director's involvement in live projects.
Improved project margins.
Implemented better planning systems.
Built a reliable subcontractor network.
Improved reporting across all live projects.
Reduced installation issues and call-backs.
Increased customer satisfaction.

Why Join Sylk Flooring?

This isn't just another Contracts Manager role.

You'll become a key member of the leadership team with genuine responsibility for shaping the future of the business. As Sylk Flooring continues to grow, you'll have the opportunity to build the operational function, influence business strategy and play a major role in increasing profitability.

Pay: £50,000.00-£60,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

director of customer experience jobs in nether alderley, chs

Senior Contracts / Operations Manager

Director of Golf

Head of Corporate Relationships

Operations Manager

Head of Communications

Director of Customer Revenue & Retention

Service Delivery Manager

Regional Operations Director - Places Leisure

Head of Resourcing

Senior Manager - Customer Services Strategy and Governance

Sr. Product Manager

Private Jets Sales Consultant - £35,000pa + 10% Uncapped Commission

Managing Director - Facilities Management

Director of Customer | Social Housing

Head of Contract Management

Management Trainee - North West

General Manager

Automotive Community Services Director

Hire Desk Team Leader

Country Director GB

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