Service desk support Work, Jobs in New Milton, Ham (with Salaries)

Service Desk 1st Line Technician
Appello —New Milton
- £25,500 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Communication skills
- Free parking
- Employee assistance programme
10h
IT Support Engineer
Better —Bournemouth
- £30,000 - £35,000 a year
- Full-time
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply
14d
Administrative Assistant (Full-time)
Life Effect Chiropractic —Southampton
- £27,560 a year
- Full-time
- Business development
- Front desk
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Senior Cashier
D Stewart & Son Ltd (Stewarts Garden Centres) —Christchurch
- £13.05 an hour
- Part-time
- Organisational skills
- Training & development
- Cash handling
- Free parking
- Employee discount
3rd Line ServiceDesk Analyst
Vissensa Limited —Lyndhurst
- £38,000 - £45,000 a year
- Full-time
- Analysis skills
- Travel
- Mentoring
- Free parking
- Work from home
Quick apply
8d
Medical Receptionist
University Health Service, Southampton —Southampton
- From £13.03 an hour
- Part-time
- Customer service
- Computer literacy
- English
- Flexitime
Quick apply
Business Support Administrator HIWFRS624758
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Hybrid work
- Free parking
- Annual leave
12d
Occasional night manager required to cover holidays sickness etc
The Star Hotel Southampton. High Street —Southampton
- From £12.71 an hour
- Night shift
- Hotel
- Supervising experience
- Team management
- Free parking
Quick apply
Receptionist
The West Cliff Hotel Bournemouth —Bournemouth
- £26,436.80 a year
- Full-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Help Desk Operator
OCS Group —Eastleigh
- Monday to Friday
- Microsoft Powerpoint
Quick apply
8d
Civil Enforcement Officer
New Forest District Council —Lymington
- £26,635 - £30,372 a year
- Part-time
- Annual leave
- Employee assistance programme
1st/2nd Line IT Support Technician
icode systems ltd —Fareham
- £27,000 - £30,000 a year
- Full-time
- Azure
- AWS
- In-person
- Free parking
- Sick pay
Quick apply
14d
Service Advisor/Administrator
Adams Morey —Southampton
- £28,080 a year
- Monday to Friday
- Continuous improvement
- Front desk
- Free parking
- Employee assistance programme
Quick apply
ICT Support Analyst HIWFRS624489
Hampshire & Isle of Wight Fire and Rescue Authority —Eastleigh
- Temporary
- Hybrid work
- Communication skills
Assistant Support Technician
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Full-time
- Time management
- Annual leave
- Employee discount
8d
Recruitment Consultant - Employability
FIND. —Fareham
- £27,000 - £35,000 a year
- Full-time
- Business development
- Recruiting
- Leadership
Quick apply
Service Desk Engineer
Onecom —Fareham
- £27,000 - £29,000 a year
- In-person
- Communication skills
- Employee discount
Quick apply
9d
Part-Time Receptionist - Southampton (South-Central)
HM Prison & Probation Service —Southampton
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
13h
Patient Administrator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Microsoft Office
- Front desk
- Communication skills
Customer Support Administrator
Cleansing Service Group Limited —Whiteley
- £28,371 a year
- Full-time
- Microsoft Word
- Computer literacy
- Communication skills
- Employee discount
- Referral programme
Quick apply

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Service Desk 1st Line Technician

Appello -
New Milton

Apply Now

Job details

Permanent
£25,500 a year
10 hours ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Microsoft Office Suite
Technical support incident logging
Technical writing
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Service Desk 1st Line Technician

Love solving problems and helping people? Join us as a Service Desk 1st Line Technician - the friendly first point of contact for all things tech!

You’ll be the voice (and brain) behind quick, accurate case logging, speedy triage, and keeping customers in the loop every step of the way. From answering queries to coordinating rapid responses, you’ll make sure every interaction feels effortless and professional. If you’re organised, tech-savvy, and thrive on delivering top-notch customer service, this role is your chance to shine.

Hours: 35 hours per week

Shift pattern: Monday - Friday, working 7-hour shifts between 9am - 5pm with 1 hour unpaid lunch

Salary: £25,500 per annum

Location: Office-based, New Milton, Hampshire

This role is a UK based role and any hybrid/remote work must also be within the UK.

Start Date: 28th September 2026

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Appello Perks

161 hours holiday rising to 175 hours with length of service, plus bank holidays
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ABOUT YOU

You’ll be someone who takes pride in delivering great customer service and enjoys solving problems. You don’t need to know everything on day one — what matters most is your attitude, curiosity and willingness to learn.

You’ll bring:

A positive, can‑do attitude and a genuine interest in helping people
Strong communication skills, especially when speaking with customers
An empathetic and professional approach, even in pressured situations
A sense of ownership and pride in the quality of your work
Confidence explaining technical issues in simple, clear language
Good organisation skills and the ability to juggle multiple tasks
Initiative when troubleshooting and solving problems
A flexible approach and openness to learning new skills

THE ROLE

We’re looking for a customer‑focused Service Desk Technician (1st Line) to join our Service Desk team. This role is the first point of contact for digital support queries received via phone, email and online forms, playing a vital part in ensuring customers receive prompt, accurate and empathetic support.

You’ll log, triage and manage support cases through our case management system, resolve issues where possible and escalate more complex problems to the appropriate teams. Alongside technical troubleshooting, you’ll build strong relationships with customers, keep them informed of progress and help maintain high service standards across the business.

This is an ideal role if you enjoy problem‑solving, working with technology and helping people in a fast‑paced, service‑driven environment.

As a 1st Line Service Desk Technician, you’ll be responsible for:

Acting as the first point of contact for digital support queries
Logging, managing and progressing support tickets in line with agreed SLAs
Providing first‑line technical support and initial fault diagnosis
Asking targeted questions to quickly identify root causes of issues
Talking customers through solutions via phone, email or chat
Escalating unresolved issues to internal teams or third‑party providers
Monitoring system and platform performance and raising concerns where needed
Carrying out routine system checks and logging issues as required
Maintaining accurate documentation, notes and support processes
Managing multiple cases at once while maintaining service quality
Participating in an out‑of‑hours on‑call rota

Find out more about the department here!

WHO WE ARE LOOKING FOR

Essential

Experience in a busy, customer‑facing role
Experience carrying out general administrative tasks
Ability to diagnose and troubleshoot basic technical issues
Strong problem‑solving and communication skills
Confidence providing step‑by‑step technical guidance to non‑technical users
Comfortable using Microsoft applications such as Word, Excel and Outlook

Desirable

Experience in a 1st Line IT / ICT support role
Awareness of the Telecare industry or related environments
Knowledge of telecare systems, standards or processes
Experience with cloud telephony
Ability to produce clear, concise technical documentation

OUR RECRUITMENT PROCESS

We're excited you're interested in joining us! To help us find the best fit for both the role and our team, we've designed a recruitment process that's engaging, fair, and gives you plenty of opportunities to showcase your skills, experience, and personality along the way.

Here's what you can expect:

CV Screening We'll start by reviewing your experience, skills, and qualifications to see how they align with the role requirements.

TestGorilla Assessment (Approx. 40 minutes) Complete a short online assessment designed to evaluate the key skills and capabilities needed for the role. It's a great opportunity to show us what you can do!

Informal Chat A relaxed conversation where we can get to know each other better. We'll discuss your background, career aspirations, and answer any questions you have about the role and life at our company.

Thomas Assessment (Approx. 1 hour) This behavioural assessment helps us understand your natural working style, communication preferences, and strengths. There are no right or wrong answers—we simply want to learn more about what makes you, you!

Face to face Interview The final stage of the recruitment process, a formal interview gives us the opportunity to take a deeper look at your suitability for the role. By this stage, we have already reviewed your application and any earlier assessments, the interview then allows us to explore your experience, skills, behaviours and motivation in more detail.

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself!

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

Refine Your Search

service desk support jobs in new milton, ham

Service Desk 1st Line Technician

IT Support Engineer

Administrative Assistant (Full-time)

Senior Cashier

3rd Line ServiceDesk Analyst

Medical Receptionist

Business Support Administrator HIWFRS624758

Occasional night manager required to cover holidays sickness etc

Receptionist

Help Desk Operator

Civil Enforcement Officer

1st/2nd Line IT Support Technician

Service Advisor/Administrator

ICT Support Analyst HIWFRS624489

Assistant Support Technician

Recruitment Consultant - Employability

Service Desk Engineer

Part-Time Receptionist - Southampton (South-Central)

Patient Administrator

Customer Support Administrator

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Service Desk 1st Line Technician

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

Appello Perks

ABOUT YOU

THE ROLE

WHO WE ARE LOOKING FOR

OUR RECRUITMENT PROCESS

OTHER INFORMATION

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