Application support Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Customer Support Expert (Technical Support)
Sage —Newcastle upon Tyne
- From £28,000 a year
- Customer service
Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- Customer service
- SQL
12d
Analyst: Application Testing
Norton Rose Fulbright —Newcastle upon Tyne
- Computer Science
- Engineering
- SQL
12d
IT Support Technician
Emporium Leisure Group Limited —Newcastle upon Tyne
- £24,420.00 - £47,130.85 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Store discount
- Employee discount
Quick apply
2d
Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
10d
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
14d
Senior Analyst: Application Support
Norton Rose Fulbright —Newcastle upon Tyne
- SQL
12d
Customer Service Centre Agent
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Customer service
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
14h
IT Support Technician - INTERNAL ONLY
Percy Hedley Foundation —Newcastle upon Tyne
- IT
- Annual leave
- Employee assistance programme
5d
Information Governance Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Junior Developer
Reeves Group Holdings —Newcastle upon Tyne
- £26,500 a year
- Full-time
- AWS
- Software development
- APIs
- Annual leave
Quick apply
13d
Data Analyst
Asprey Solutions —Morpeth
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- SQL
- Annual leave
Quick apply
Team Leader
Alpha UK Projects Limited —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Management
- In-person
- Leadership
- Sick pay
Quick apply
10d
Lead User Researcher
Health Research Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
12d
Interested in Waterstons? We'd love to hear from you.
Waterstons —Durham
- Hybrid work
- Employee assistance programme
- Sick pay
User Researcher
Scrumconnect Consulting —Newcastle upon Tyne
- £55,000 - £60,000 a year
- Travel
- Communication skills
Junior Automated Test Engineer
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Hybrid work
- Agile
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
5d
Advice and Information Response Officer
North Tyneside Council —North Tyneside
- £28,598 - £30,024 a year
- Full-time
- Customer service
7d
Customer Service Representative
Leeds Building Society —Newcastle upon Tyne
- £25,000 - £26,500 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
5d
IT Professional
Osborne Hotel —Newcastle upon Tyne
- £30,000 - £56,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Hotel
- Free parking
- Work from home
Quick apply

I want to receive the latest job alerts for application support in newcastle upon tyne, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

application support jobs near newcastle upon tyne, eng

Customer Support Expert (Technical Support)

Sage -
Newcastle upon Tyne

Apply Now

Job details

From £28,000 a year

Benefits

Paid volunteer time

Qualifications

Sage
Customer service
Technical support
Customer support

Full job description

Job Description

They have questions, you have answers! When customers call Sage to solve their complex technical issues, they’ll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.

Hybrid – 3 days in our Newcastle office (global headquarters)

Salary – starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750

Assessment – look for an email after you apply inviting you to complete your application

Join our careers event on Thursday 16th July to explore Customer Services at Sage, learn about our opportunities, and meet the team in a relaxed setting!

Secure your place here - https://www.eventbrite.co.uk/e/discover-a-career-in-customer-services-at-sage-tickets-1990467832870

Key Responsibilities

Your day-to-day:

Each day, you’ll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It’ll be up to you to get to know their business, build rapport, and help them get back on track with their product. You’ll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.

How people describe you:

You’re logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you’re good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn’t intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.

On-the-job training:

You’ll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we’ve put a lot into this training programme. It will equip you to embody our values – human, simplicity, trust, and bold – in every customer call.

Meet the team:

They’re a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times’ Best Places to Work in the UK. You’ll work alongside people who are technical-minded and embrace the variety that each call brings. They’re supported by managers who care so they can keep caring for customers.

Career growth:

We advocate for promoting internally - whether that’s staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.

5 paid days for volunteering:

Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year.

What to expect after you apply:

Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run – think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.

Your benefits:

Starting salary of £28,000

Annual bonus up to 10%, along with monthly perks valued at up to £750

33 days holidays (including bank holiday entitlement)

Comprehensive health, dental and vision coverage

Work away scheme for up to 10 weeks a year

On-going training and professional development

Paid 5 days yearly to volunteer through our Sage Foundation

#LI-AD1

Apply Now

Refine Your Search

application support jobs in newcastle upon tyne, eng

Customer Support Expert (Technical Support)

Analyst: Application Support

Analyst: Application Testing

IT Support Technician

Contact Centre Service Advisor - Newcastle

2nd Line Support Technician

Senior Analyst: Application Support

Customer Service Centre Agent

IT Support Technician - INTERNAL ONLY

Information Governance Manager

Junior Developer

Data Analyst

Team Leader

Lead User Researcher

Interested in Waterstons? We'd love to hear from you.

User Researcher

Junior Automated Test Engineer

Advice and Information Response Officer

Customer Service Representative

IT Professional

I want to receive the latest job alerts for application support in newcastle upon tyne, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected