Head of customer service Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
Accommodation Services Manager
University of Sunderland —Sunderland
- £46,756 - £58,228 a year
- Full-time
- Management
- University
- Continuous improvement
- Annual leave
Head of Customer Contact
HomeGroup —Newcastle upon Tyne
- £75,000 - £80,000 a year
- Full-time
- CRM software
- Customer service
- Leadership
- Employee discount
- Life insurance
8d
Head of Enterprise Performance
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
CX Team Member
Foot Locker —Newcastle upon Tyne
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
National Operations Manager
UK Lift and Escalator —Gateshead
- £50,000 - £55,000 a year
- Full-time
- Supervising experience
- Organisational skills
- In-person
- Free parking
Quick apply
16h
Fleet Manager
The Rudd Group —Newcastle upon Tyne
- Up to £35,000 a year
- Full-time
- Travel
- In-person
- Mechanical knowledge
- Free parking
- Referral programme
Quick apply
10d
Senior Logistics Coordinator
OpenWorks Engineering —Prudhoe
- Full-time
Quick apply
Mercedes-Benz Head of Service
Sytner —Newcastle upon Tyne
- Weekend availability
- Customer service
- Team management
- Leadership
General Manager
Lookers —Newcastle upon Tyne
- Up to £85,000 a year
- Weekend availability
- Customer service
- Training & development
- Annual leave
Quick apply
Venue Presentation Manager - Sunderland
CleanEvent Services Ltd —Sunderland
- £36,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
7d
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Data analysis skills
- Analysis skills
Head of Student Accommodation Services
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- Management
- University
- Budgeting
Assistant Manager, Kurt Geiger, Metro Gateshead
Kurt Geiger —Metrocentre
- Full-time
- Retail management
- Leadership
- Communication skills
- Employee discount
Quick apply
Head of Billing
Rider Levett Bucknall —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- Travel
- Gym membership
Quick apply
Head of PFS Operations
Siemens Energy —Newcastle upon Tyne
- Full-time
- Engineering
- Analysis skills
- Bachelor's degree
- Annual leave
3d
Customer Success Lead
One Utility Bill —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Leisure Attendant
Matfen Hall Hotel —Matfen
- £13.50 an hour
- Part-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
People Advisor (Part -Time)
Northern Trains —Newcastle upon Tyne
- £39,052 - £40,340 a year
- Human resources
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
4d
Seasonal Stock Assistant
Lush —Gateshead
- £13.45 an hour
- Temporary
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
4d

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head of customer service jobs near newcastle upon tyne, eng

Customer Experience Manager

Northumberland County Council -
Morpeth

Quick apply

Job details

Full-time | Fixed term contract
£56,233 - £60,010 a year

Benefits

Annual leave
Company pension

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Job Introduction

Customer Experience Manager

Full Time | 1 year fixed term | Hybrid Working with County Hall base

We’re looking for an ambitious and forward-thinking manager to play a key role in shaping and delivering our Customer Experience vision. This is an exciting opportunity to lead large-scale transformation activity, improve how services are designed and delivered, and ensure residents receive a seamless, modern and inclusive experience when they contact the Council.

You will bring a proven track record of delivering service excellence through effective people leadership, performance management and the development of modern, customer-focused systems and processes.

Why Join Us?

Residents, businesses and visitors are at the heart of everything we do. In this role, you’ll help ensure our services are accessible, efficient and responsive to customer needs.

Working closely with the Head of Customer Experience, you’ll influence strategic direction, lead transformation programmes and drive continuous improvement across services.

You’ll collaborate with colleagues across services to create better outcomes for our communities, modernising services while supporting digital inclusion and high-quality customer care.

What You’ll Lead

As our Customer Experience Manager, you will:

Lead and Inspire

Lead and motivate staff teams and stakeholders to deliver high-performing, customer-focused services
Champion a culture of continuous improvement, collaboration and innovation

Drive Transformation and Service Improvement

Shape and deliver the Council’s Customer Experience vision and transformation programme
Lead large-scale change initiatives, ensuring successful implementation and adoption
Redesign services and processes to improve efficiency, quality and customer satisfaction

Deliver Projects and Programmes

Manage complex transformation projects from design through to delivery and review
Coordinate governance, readiness activity and post-implementation evaluation
Ensure services transition smoothly to new systems and ways of working

Use Data and Insight to Improve Services

Oversee the use of performance, demand and customer insight data to inform decision-making
Strengthen reporting, forecasting and performance management approaches
Turn insight into practical improvements that enhance customer outcomes

Champion Inclusion and Partnership Working

Promote inclusive service design and digital accessibility
Work with partners and stakeholders to deliver joined-up solutions
Represent Customer Experience services across the organisation and externally

About You

You’ll bring:

Significant experience managing large customer-facing operational services and teams within a complex organisation.
Proven experience leading managers and frontline teams through periods of change, transformation and service improvement.
Extensive experience of customer management systems, customer contact technologies and digital service platforms, with the ability to drive system development and service optimisation.
Relevant professional qualification or equivalent substantial experience in customer services, operational management, service transformation or organisational development.
Expertise in multi-channel customer contact environments, systems and industry best practice.
A successful track record of delivering large-scale transformation programmes, operational improvements and measurable service outcomes.
Strong experience of performance management, workforce planning, budget management and resource allocation.
Confidence using data, performance information and customer insight to drive decision-making and improve outcomes.
Excellent leadership, communication and stakeholder management skills, with the ability to influence at all levels of the organisation.

You will be:

An experienced people leader with a passion for developing high-performing teams.
Strategic, able to see the bigger picture and shape long-term direction
A positive change leader who can bring people with you
Analytical and data-driven in your approach
Passionate about delivering inclusive, customer-focused services that make a difference
Confident leading complex operational services supported by customer systems and technology.

Make a Difference

If you’re motivated by transformation, passionate about improving services, and committed to delivering excellent customer experiences, we’d love to hear from you.

Join us and help create a Customer Experience service that works better for residents, communities and colleagues across Northumberland.

Previous applicants need not apply.

Why choose us?

We have some outstanding benefits and perks to offer you, including:

26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
Automatic enrolment into the Local Government Pension Scheme
Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

Facebook: NCC Jobs Group
LinkedIn: Northumberland County Council Jobs

Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Quick apply

Refine Your Search

head of customer service jobs in newcastle upon tyne, eng

Customer Experience Manager

Accommodation Services Manager

Head of Customer Contact

Head of Enterprise Performance

CX Team Member

National Operations Manager

Fleet Manager

Senior Logistics Coordinator

Mercedes-Benz Head of Service

General Manager

Venue Presentation Manager - Sunderland

L&D Services Manager

Head of Student Accommodation Services

Assistant Manager, Kurt Geiger, Metro Gateshead

Head of Billing

Head of PFS Operations

Customer Success Lead

Leisure Attendant

People Advisor (Part -Time)

Seasonal Stock Assistant

I want to receive the latest job alerts for head of customer service in newcastle upon tyne, eng

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