Mail support Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Advice and Information Response Officer
North Tyneside Council —North Tyneside
- £28,598 - £30,024 a year
- Full-time
- Customer service
11d
Customer Service Centre Agent
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Customer service
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
4d
Operational Support Grade - HMP Durham (Prison Support Role)
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
7d
Student Wellbeing Adviser
Newcastle University —Newcastle upon Tyne
- £32,080 - £34,610 a year
- Full-time
- University
- Bachelor's degree
- No degree
7d
Postal Delivery Driver
Royal Mail Group —Newcastle upon Tyne
- £13.68 an hour
- Overtime
Administration Assistant
Durham County Council —Durham
- £25,583 - £26,824 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Annual leave
Crime in Prison Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Administrative experience
- Presentation skills
- Annual leave
11d
Admin Officer (Legal Admin Support Team)
HM Courts & Tribunal Service —Gateshead
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
3d
Postperson with Driving
Royal Mail Group —North Shields
- £13.68 an hour
- Part-time
- Employee discount
Case Administrator (Prison Support)
HM Prison & Probation Service —Durham
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee discount
2d
PEP: Peer Mentor Coordinator - North East
HM Prison & Probation Service —Ashington
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee discount
10d
Senior Administration Officer - Prison Support
HM Prison & Probation Service —Durham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
4d
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
Group Worker
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
7d
Executive Assistant to the Head
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £40,000 - £45,000 a year
- Full-time
- Microsoft Powerpoint
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Administrator (Part-Time, Flexible Hours)
Hydram —Sedgefield
- £16,523 a year
- Part-time
- Microsoft Office
- Communication skills
- Time management
- Flexible schedule
Contract Assurance Specialist
Ministry of Justice —Morpeth
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- PMP
- Presentation skills
- Annual leave
Print Finishing - Folding Operator
Statex —Newcastle upon Tyne
- Overtime
- Organisational skills
- Power tools
- In-person
- Annual leave
Quick apply
4d
Accounts Payable Team Member
Balfour Beatty —Newcastle upon Tyne
- Hybrid work
- Oracle
- Microsoft Outlook
- Microsoft Office
- Annual leave
9d
Flights Reservations Assistant
Hays Travel —Sunderland
- Customer service
- Employee discount

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mail support jobs near newcastle upon tyne, eng

Advice and Information Response Officer

North Tyneside Council -
North Tyneside

Apply Now

Job details

Full-time
£28,598 - £30,024 a year
11 days ago

Qualifications

Customer service

Full job description

Salary

Grade 6 £28598 to £30024 per annum

Contractual hours

Basis

Full Time

Job category/type

Social Care - Adult Service

Date posted

06/05/2026

Job reference

REQ000597

This is an exciting time for three full-time Advice and Information Response Officers to join our team within North Tyneside Council.

This could be the role for you if you have relevant experience managing fast paced incoming telephone calls, have an enquiring mind with excellent customer service skills.

Applicants are invited to apply for the above permanent full-time vacancy within the Gateway First Contact Team (working days Monday - Friday; 8:30 - 17:00)

The Advice and Information Response Officers (AIRO) act as the first point of contact for anyone wanting to access Adult and Childrens Social Care in North Tyneside, responding to contacts made by various channels including telephone, e-mail and web portal from the general public as well as professionals from other organisations.

The successful candidate:

The role involves offering advice, information and support around universal services as well as taking referrals when appropriate.

You should be confident in being able to unpick complex issues and be able to confidently communicate with all service user groups covered.

Some knowledge of Adult and/or Childrens Care Legislation would be beneficial.

Please note this role will be predominantly office based at our base at Quadrant offices.

Contact:

For an informal conversation regarding the vacancy, please contact:

Lesley Crawford, Initial Contact Manager

[email protected]

Or,

Hayleigh Davidson, Advice and Infoprmation Response Team Leader

hayleigh.davidson:@northtyneside.gov.uk

DBS Statement

An Enhanced Level DBS Check will be required for this post

Why North Tyneside Council?

Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.

As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.

Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.

If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.

Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.

Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.

Our Carbon Net-Zero 2030 Action Plan

In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.

We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.

To learn more about Our Carbon Net-Zero 2030 Action Plan

Applying

To view more information about the role and view the Job Description please click "Apply" you will be taken to the North Tyneside Careers Portal.

Learn More

For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s “work for us" page here Work for us | North Tyneside Council

Apply Now

Refine Your Search

mail support jobs in newcastle upon tyne, eng

Advice and Information Response Officer

Customer Service Centre Agent

Operational Support Grade - HMP Durham (Prison Support Role)

Student Wellbeing Adviser

Postal Delivery Driver

Administration Assistant

Crime in Prison Coordinator

Admin Officer (Legal Admin Support Team)

Postperson with Driving

Case Administrator (Prison Support)

PEP: Peer Mentor Coordinator - North East

Senior Administration Officer - Prison Support

Business Administrator

Group Worker

Executive Assistant to the Head

Administrator (Part-Time, Flexible Hours)

Contract Assurance Specialist

Print Finishing - Folding Operator

Accounts Payable Team Member

Flights Reservations Assistant

I want to receive the latest job alerts for mail support in newcastle upon tyne, eng

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