Head of customer service Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Head of Schemes Relationships
U.S. Bank National Association —Newcastle upon Tyne
- £95,625 - £112,500 a year
- Full-time
- Organisational skills
- Contracts
- Leadership
Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
5d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Team management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
Head of Training Delivery - Frontline Services
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Master's degree
- Presentation skills
- Team management
- Annual leave
- Employee assistance programme
Mercedes-Benz Head of Service
Sytner —Newcastle upon Tyne
- Weekend availability
- Customer service
- Team management
- Leadership
Team Manager - Operations
The Rudd Group —Wideopen
- £35,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Free parking
- Referral programme
Quick apply
8d
General Manager
Lookers —Newcastle upon Tyne
- Up to £85,000 a year
- Weekend availability
- Customer service
- Training & development
- Annual leave
Quick apply
CX Team Member
Foot Locker —Newcastle upon Tyne
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Head of Supply Chain
Nixon Hire —Newcastle upon Tyne
- Full-time
- Continuous improvement
- Leadership
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
L & OD Team Leader
NRG —Newcastle upon Tyne
- £47,235 a year
- Training & development
- Leadership
10d
Admin Assistant
North Tyneside Council —North Tyneside
- £26,403 - £27,254 a year
- Part-time
2d
Senior Export Coordinator
OpenWorks Engineering —Prudhoe
- Full-time
Quick apply
Concession Manager
Ribble Cycles —Newcastle upon Tyne
- £30,000 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
1d
CCTV Operator
Newcastle University —Newcastle upon Tyne
- £27,319 - £28,778 a year
- Full-time
- University
- Data entry
Head of Enterprise Performance
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
3d
Part Time Customer Experience Administrator
Bazaar Group —Cramlington
- Part-time
- Salesforce
- Financial services
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Advisor
Vertu Motors —Gateshead
- £26,436 - £27,476 a year
- Full-time
- Hybrid work
- Computer literacy
- Data entry
- Communication skills
- Employee discount
Quick apply
2d
Leisure Assistant
Village Hotels - Newcastle - Leisure —Newcastle upon Tyne
- Part-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
4d
Cafe Manager
The Biscuit Factory —Newcastle upon Tyne
- From £30,000 a year
- Weekend availability
- Hospitality
- Customer service
- Recruiting
- Free parking
- Store discount
Quick apply
9d
Accommodation Services Manager
University of Sunderland —Sunderland
- £46,756 - £58,228 a year
- Full-time
- Management
- University
- Continuous improvement
- Annual leave
3d

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head of customer service jobs near newcastle upon tyne, twr

Head of Schemes Relationships

U.S. Bank National Association -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£95,625 - £112,500 a year

Qualifications

Stakeholder collaboration
Stakeholder liaison
Coaching
Process improvement
Performance management
Change management
Partnership building
Organisational skills
Contracts
Change leadership
Multidisciplinary collaboration
Contract negotiation
Cross-functional collaboration
Leadership
Communication skills
Banking

Full job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

Working within the European commercial team covering all scheme related activity, management and operations. The role holder will be driven by achieving consistently improving commercial outcomes that are materially important to the European business.

The position requires a strategic and synchronized perspective, extraordinary stakeholder management, and tried and tested change and leadership skills coupled with intellectual curiosity to identify new ideas, challenge the status quo and ultimately be passionate about our relationships with schemes

MAIN ROLE RESPONSIBILITIES:

Acts as a liaison with card schemes, including but not limited too Visa, Mastercard, Discover, Amex, UPI, JCB.
Coaches, supports and optimises the team and their associated processes
Maintains knowledge of all products and services offered by card schemes
Commercial negotiations with the schemes and contract negotiations with partners
Day to day performance management and analysis, driving enablement for volume growth
Ensures the consistent and successful implementation of centralized initiatives and communications at the local market level
Actively participates and drives relevant projects with value-based outcomes
Support with customer facing discussion on cards to drive acceptance Implementation/roll out of Operational process efficiencies and/or Gap analysis for the relevant scheme, working with operations and compliance
Will run the management process across all Scheme related KPI within the European financial plan, running forecasts, RCA and control of action planning

ROLE REQUIREMENTS:

5+ years in a payments industry as a leader or director
Strong commercial acumen and understanding of contractual opportunities
Good knowledge or European payments landscape
Strong communication, negotiation and influencing skills
Ability to work cross functionally and across different markets
Good organizational and project management skills
Effective presentation and strong verbal and written communication skills

This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.

Apply Now

Refine Your Search

head of customer service jobs in newcastle upon tyne, twr

Head of Schemes Relationships

Customer Experience Manager

Head of Collections

Head of Training Delivery - Frontline Services

Mercedes-Benz Head of Service

Team Manager - Operations

General Manager

CX Team Member

Head of Supply Chain

L & OD Team Leader

Admin Assistant

Senior Export Coordinator

Concession Manager

CCTV Operator

Head of Enterprise Performance

Part Time Customer Experience Administrator

Customer Advisor

Leisure Assistant

Cafe Manager

Accommodation Services Manager

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