Hotel receptionist Work, Jobs in Newcastle Upon Tyne (with Salaries)

Hotel Receptionist
Holiday Inn Newcastle South —Boldon Colliery
- £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee discount
- Gym membership
Quick apply
Night Reception Team Member - Part Time
Travelodge —Newcastle upon Tyne
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
13d
Receptionist
MHDV —Newcastle upon Tyne
- £12.97 an hour
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
Host
Roomzzz —Newcastle upon Tyne
- £12.75 an hour
- 12 hour shift
- Front desk
- Store discount
- Employee discount
Receptionist
Leonardo Hotel Newcastle Quayside —Newcastle upon Tyne
- Hotel
- Organisational skills
- Front desk
- Referral programme
Quick apply
7d
Part-Time Receptionist
ISS Facility Services —Newcastle upon Tyne
- Monday to Friday
- Microsoft Outlook
- Hotel
- Front desk
Quick apply
7d
Receptionist
Royal Station Hotel —Newcastle upon Tyne
- Weekend availability
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
9d
Casual Concierge
Hilton —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Hotel
Part Time Concierge
Bespoke Hotels —Newcastle upon Tyne
- Part-time
- Hotel
- Front desk
Quick apply
12d
Spa Receptionist
Ramside Hall Hotel & Golf Club —Durham
- Part-time
- Microsoft Word
- Microsoft Outlook
- Hotel
Quick apply
4h
Receptionist
Hotel Indigo Durham —Durham
- Part-time
- Bar
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Hotel Concierge/ General Assistant - Ramside Hall Hotel
Ramside Hall Hotel & Golf Club —Durham
- Weekend availability
- Hospitality
- Customer service
- Hotel
Quick apply
2d
Hotel Receptionist
The Manor House Hotel —Bishop Auckland
- £12.71 an hour
- Part-time
- Customer service
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
Reception Team Leader
PREM Group —Newcastle upon Tyne
- Part-time
- Microsoft Word
- Computer literacy
- English
Quick apply
7d
Receptionist
Slaley Hall Hotel, Spa & Golf Resort —Hexham
- £8.00 - £12.71 an hour
- Full-time
- Bar
- Hotel
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
Receptionist
Seaham Hall —Seaham
- £26,436.80 a year
- Weekend availability
- Hotel
- Front desk
- Communication skills
- Free parking
- Employee discount
Quick apply
3h
Receptionist - contract for 32-hours
MERCURE —Washington
- Part-time
- Hotel
- Free parking
- Gym membership
Quick apply
9d
Receptionist - contract for 24-hours
MERCURE —Washington
- Full-time
- Hotel
- Free parking
- Gym membership
Quick apply
Spa Receptionist
Slaley Hall Hotel, Spa & Golf Resort —Hexham
- £8.00 - £12.71 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
5d
Receptionist
Delta Hotels by Marriott Durham Royal County —Durham
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3h

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Hotel Receptionist

Holiday Inn Newcastle South
Boldon Colliery

Quick apply

Job details

Part-time
£12.71 an hour

Benefits

Discounted or free food
Employee discount
Gym membership
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Microsoft Excel
Guest relations
Hotel and accommodations experience
Inbound customer enquiry call handling
Client engagement
Customer service
Computer literacy
English
Microsoft Office Suite
Microsoft Office
Front desk
Customer interaction
Fidelio
Guest services telephone call handling
Hotel front office operations
Hotel experience

Full job description

The Holiday Inn Newcastle South

With 83 bedrooms, restaurant, bar and leisure facilities. Also banqueting up to 250

At The Holiday Inn Newcastle South we are seeking a friendly, personable, customer focused receptionist to join our team!

You'll provide an outstanding welcome and farewell to our guests and show exceptional customer service throughout their stay with us at the hotel.

We are looking for a Part Time Receptionist who is passionate about providing impeccable service and enjoys working in a fast-paced environment as part of a team. The warm welcome from our team determines the first impressions that our visitors have of our Hotel.

The role of the Reception Team is to ensure that you provide the highest level of customer care and personal service to all guests and visitors. We are looking for individuals you who stand out from the crowd with the very best skills in customer service, to help maintain our standards when interacting with our clients.

ACCOUNT-ABILITIES:

Provide a warm, courteous and prompt welcome on arrival for all visitors at reception.
Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation for Reception.
Be reliable, flexible, honest and a strong advocate for our Hotel
At all times ensure you provide a consistent customer focused service.
Ensure that you are Security conscious.
Complete daily tasks on reception checklist.
Actively and positively engage with colleagues, clients and other visitors to ensure a seamless service experience whilst maintaining a professional distance.
Anticipate client needs and follow up with clients to ensure that client expectations are met and where possible exceeded.
Trouble shoot client and visitor problems using research and problem-solving skills.
Take ownership and responsibility ensuring you are working effectively and developing close relationships with your colleagues.

PERSON SPECIFICATION

A minimum of 12 months’ previous experience working in a customer service environment essential.
Previous experience working in a corporate / hotel environment essential.
Pays attention to detail.
Intuitive & interested in other people.
Flexible and adaptable to respond to differing client needs.
Confident, enthusiastic and motivated to deliver great service.
Organised and able to prioritise work activity.
Must be familiar with room reservations operations.
Immaculate personal presentation with a genuine smile.
Easily engages in conversation and develops rapport with others.
Drive for and ability to comply with high standards.

KNOWLEDGE

Working knowledge of Health & Safety processes and own responsibilities.
Literacy in Microsoft Office, which includes Outlook / Word / Excel to intermediate level is essential.
Able to work with computerised systems such as Fidelio, etc (preferred).
Fluent in English both verbal and written with good email etiquette.

Job Type: Part-time

Pay: £12.71 per hour

Benefits:

Discounted or free food
Employee discount
Gym membership
On-site parking

Work Location: In person

Quick apply

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hotel receptionist jobs in newcastle upon tyne