Head of customer service Work, Jobs in Newport, Nwp (with Salaries)

Risk Manager
M Group —Newport
- Master's degree
- Bachelor's degree
- Leadership
- Annual leave
Senior Capture Manager
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- Sales
- Travel
- Free parking
- Employee assistance programme
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
Customer Manager
Network Rail —Cardiff
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Negotiation
- Employee discount
1d
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
Senior Executive, Customer Success
AirAsia —Newport
- Full-time
- Customer service
- Bachelor's degree
Retail Assistant
VPZ/ Absolute Ejuice —Newport
- £11.50 an hour
- Part-time
- Employee discount
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Pricing Lead
Somerset Bridge Group —Bristol
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Annual leave
- Referral programme
Quick apply
Communications Officer - Design & Digital
Hafod —Cardiff
- £38,796.98 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
13d
Head of Sales
Tiny Rebel —Rogerstone
- Full-time
- CRM software
- Sales
- Analysis skills
- Employee discount
- Referral programme
Quick apply
1d
Strategic Growth Manager - Wales
Department for Business and Trade —Cardiff
- £42,391 - £46,465 a year
- Part-time
- Presentation skills
- Communication skills
Business Development Executive
Tes Global —Llantrisant
- Up to £35,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
12d
Facilities Manager
Hope Rescue —Llantrisant
- £40,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
Part-Time Train Guards
Brecon Mountain Railway —Merthyr Tydfil
- From £13 an hour
- Part-time
- Hospitality
- Customer service
- IT
Quick apply
1h
Receptionist (Maternity Cover) - 9 Month FTC
CBRE —Newport
- Full-time
- Customer service
- Computer literacy
- Hotel
Head of Brand
Pieminister —Bristol
- £75,000 - £85,000 a year
- Full-time
- Hospitality
- Food service
- Marketing
- Annual leave
- Employee assistance programme
Quick apply
Enforcement Agent - Rhondda
Dukes Bailiffs Limited —Rhondda
- £28,500 - £100,000 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
- Health & wellbeing programme
- Flexitime
Quick apply
12d
Customer Delivery Driver
ASDA —Cardiff
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
6d

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head of customer service jobs near newport, nwp

Risk Manager

M Group -
Newport

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Job details

Benefits

Annual leave
Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Driving Licence
Master's degree
Change management
Bachelor's degree
Leadership

Full job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Energy, we’re enabling the energy essential to support our lives.

We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation.

This role will be within our Substation & Renewable Connections team. We design, build and commission substations at voltages up to and including 400kV. Our teams construct and maintain transmission lines and substations, ensuring the efficient and reliable delivery of electricity.

Want to come and be a part of it?

What will you be doing?

As a Risk Manager you’ll work across all M Group contracts with our key clients in the transmission sector. You’ll be instrumental in the embedding, evolution, facilitation and provision of expert support in the implementation of risk management practice, as well as providing analysis and assurance of risk registers.

Are you passionate about supporting the continuous improvement of the risk management process? You’ll work within our Project Controls team and alongside our project delivery teams to ensure a consistent approach.

This role is hybrid so you must be in commutable distance to either our Newport or Solihull office. Site visits also required.

Be accountable for risk management performance within the Business Unit, owning our risk database and project risk registers
Maintain package risk registers through risk reviews, risk workshops and health checking, working collaboratively with the project teams
Lead and coordinate effective risk management activities to actively reduce risk exposure and uncertainty on projects & programmes, providing “critical” friend challenge
Ensure mitigations are SMART and are kept under review as to their effective and efficient performance to manage risk to required levels
Provide support to the Head of Project Controls, Project Managers, and Project teams
Liaise with our key clients to align with their specific risk requirements, deliver risk training for the risk processes and embed within the M Group team where applicable
Responsible for the analysis and operational reporting of risks internally in M Group and externally to clients
Support the delivery of Quantitative Risk Analysis (QRA), embedding techniques and tools on all projects alongside the project teams.
Support the development of new risk management processes, procedures and tools as part of continuous improvement and innovation.
Support our work winning activities with the preparation of bids and proposals to secure new projects

What you’ll bring

Experienced in leading the delivery of a structured approach to risk management within large, complex infrastructure or construction projects
Proficient in QRA processes and its application on construction projects and possess a strong aptitude for schedule, Cost, Risk, Change management activities as well as analytical reporting
Demonstrable experience in risk leadership, understands the need to adapt risk information to different audiences and can interact well with people across the organisation - able to build relationships internally within M Group and with clients
Knowledge and experience of applying of risk management best practices, e.g.; ISO 31000
Understand the risk contribution to the monthly reporting process
Degree qualified or equivalent
Formal Risk Management qualification (e.g. BA, MA, IRM Certificate / Diploma, APM Risk, or similar)
Membership of a relevant professional body (e.g., IRM, ALARM, APM or similar)
Full UK driving licence

What’s in it for you?

25 days annual leave plus bank holidays
Company car/car allowance and fuel card for business use
Private health care and health care cash plan for you
Discretionary Bonus Scheme
Matched or contributory pension scheme
Life Assurance
Enhanced maternity, paternity leave and adoption leave

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet
We’re open and seek new and better ways of exceeding expectations
We’re together and as one team; the whole is greater than the sum of the parts
We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroupE #LI-SG1 #LI-Hybrid INDREG

Apply Now

Refine Your Search

head of customer service jobs in newport, nwp

Risk Manager

Senior Capture Manager

Head of Operations

Customer Manager

Senior Operations Manager - Customer Service

Senior Executive, Customer Success

Retail Assistant

Manager of Dedicated Implementations - EMEA

Pricing Lead

Communications Officer - Design & Digital

Head of Sales

Strategic Growth Manager - Wales

Business Development Executive

System Development & Application Manager

Facilities Manager

Part-Time Train Guards

Receptionist (Maternity Cover) - 9 Month FTC

Head of Brand

Enforcement Agent - Rhondda

Customer Delivery Driver

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