Line lead Work, Jobs in Newry, Dow (with Salaries)

Team Leader - Customer Service
Teleperformance —Newry
- £27,135.99 a year
- Full-time
- Computer literacy
- Conflict management
- Computer skills
- Work from home
- Referral programme
Master Assembler
Collins Aerospace —Newry
- Full-time
- Computer literacy
- Assembly
- Continuous improvement
- Free parking
- Annual leave
2d
Sales
Environmental Products & Services —Newry
- £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Travel
- Free parking
- Relocation assistance
Quick apply
Factory Production Manager
C&N Chambers Seafood Ltd —Kilkeel
- £50,000 - £60,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Quality control
- Free parking
- Employee discount
Quick apply
9d
Commercial Manager - Timber Division
Haldane Group Careers —Newry
- Travel
- Communication skills
- Negotiation
3d
Part-Time Retail Supervisor
DV8 Fashion —Craigavon
- Part-time
- Customer service
- Supervising experience
- Cash handling
- Employee discount
Quick apply
Despatch Team Lead - Night Shift
Deli Lites —Newry
- Night shift
- Team management
- Organisational skills
- Leadership
- Free parking
- Annual leave
Supply Chain Executive
Walk In Wardrobe —Banbridge
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Free parking
- Store discount
Quick apply
11d
Service Delivery Lead - Northern Ireland - Our Future Health Programme
Xyla Services —Craigavon
- £31 an hour
- Part-time
- Customer service
- BLS Certification
- Continuous improvement
Quick apply
Product Development Baker
Deli Lites —Newry
- Research
- Business development
- Project management
- Free parking
- Annual leave
3d
SHSCT Coronial Affairs Lead Band 7
Health and Social Care Trust —Newry
- £47,810 - £54,710 a year
13d
Team Leader
Home Bargains —Banbridge
- £32,032 a year
- Customer service
- Supervising experience
- Team management
- Store discount
- Annual leave
Quick apply
2d
Product Quality Lead (Compliance) - 9-12 Month Fixed Term Contract / Secondment (Craigavon or Dundalk)
Almac Group —Craigavon
- Full-time
- Bachelor's degree
13d
Service Delivery Manager
Mitie —Craigavon
- Monday to Friday
- Microsoft Powerpoint
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
13d
Private Client Tax Advisory Senior Manager
AAB —Newry
- Hybrid work
- Business development
- Team management
- Annual leave
- Employee assistance programme
Production Team Leader - Part Time
Kinisla —Portadown
- Part-time
- English
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
Sales Team Leader
LKQ Corporation —Portadown
- Full-time
- Customer service
- Recruiting
- Leadership
- Annual leave
- Employee assistance programme
Bank Team Leader at Ashfield House
Shaw Healthcare —Ashfield
- £14.82 an hour
- Medication administration
- Team management
- Care plans
Business Development Executive, Rental+
Lowe Rental Corporation —Lisburn
- Computer literacy
- Business development
- Computer skills
- Employee assistance programme
- Gym membership
Quick apply
NPI Manager
Pilgrim's Europe —Craigavon
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
Quick apply
10d

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Team Leader - Customer Service

Teleperformance -
Newry

Apply Now

Job details

Full-time
£27,135.99 a year

Benefits

Cycle to work scheme
Company pension
Work from home
Referral programme

Qualifications

Computer literacy
Microsoft Office Suite
Complaint handling
Performance management
Database management
Conflict management
Computer skills
Professional development mentoring
Training & development
Team motivation leadership
Communication skills
Time management

Full job description

Overview:

Customer Service Team Leader

Location: Newry (Granite Exchange) Northern Ireland
Hybrid 50% WFH / 50% Onsite. We're flexible on the days you chose to come to the office.

Hours: Monday to Friday 09:00 – 18:00 & 40 hours per week

Contract: Permanent

Salary: £27135.99

Great Benefits including internal career progression

Role Overview

As a Customer Service Team Leader at Teleperformance, you’ll manage the performance of a team of Client Executives and work as part of a team to coordinate productivity and achieve expected standards for our client. Lead from the front to support and manage Corporate customer escalations. The Team Leader is directly responsible for agent performance and development within their team. They will be expected to manage and develop a team of agents to meet and exceed key performance metrics, quality, customer and client satisfaction, and any other performance area as defined. They will achieve this by leading, motivating, inspiring, and managing team and individual performance and engagement on a regular basis, and providing all reasonable support and encouragement as required.

Duties:

Ability to operate effectively in a fast-paced environment with constantly changing priorities
Coach, develop and provide feedback to your team to ensure they take ownership and effectively use their judgement when making decisions in line with business goals.
Evaluate relevant performance reports (day/week/month)
Spend 80% of your time coaching, developing and supporting the agents which includes, interaction monitoring, internal discussions, coaching, escalations/complaint handling
Positively and proactively manage all performance, attendance and Key Performance Indicators
Act as a role model by managing your own attitudes, behaviours and performance effectively, whilst consistently demonstrating the Teleperformance values
Effectively handle difficult conversations and potential conflict situations as required.
Become a knowledge expert in terms of the client’s products and services
Form great working relationships with key groups such as the client, manager, peer group and all support functions within Teleperformance
Comply with the Company’s policies and practices
Update your knowledge through the associated guidelines and procedures
Manage databases, tools, applications and operating systems
Become an ambassador for Teleperformance and lead by example, demonstrate our values, actively encourage best practice and support the company in changes to policies and procedures
Proven ability to communicate and manage client comms

Candidate Requirements

We are looking for the following skills and attributes:

At least 6 months experience in Team Management
Commercially aware, hands on, proactive and engaged with a background in leading others and driving performance at both group and individual levels
Proven ability to communicate and manage client comms
Knowledge of Corporate care systems such as UFE, CRM and billing / reporting platforms.
Proven track record of time management skills
Demonstrable experience of managing multiple workflows
Strong verbal and written skills with the ability to show accuracy and attention to detail
Problem solving and strong communications skills
Professional and friendly personality
Customer Service experience
Contact Centre experience
Proven experience of managing teams and achieving targets
High levels of resilience and patience
Able to take ownership of situations with a positive, can-do attitude
Able to work within a fast paced, engaging environment
Excellent communication skills (oral & written)
Ability to relate to others in a positive manner and build strong working relationships.
Able to manage priorities and multiple demands while displaying resilience.
Proven experience of working to targets and driving performance
IT literate and competent using Microsoft office

What you get from us

Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

#LI-CW1

Apply Now

Refine Your Search

line lead jobs in newry, dow

Team Leader - Customer Service

Master Assembler

Sales

Factory Production Manager

Commercial Manager - Timber Division

Part-Time Retail Supervisor

Despatch Team Lead - Night Shift

Supply Chain Executive

Service Delivery Lead - Northern Ireland - Our Future Health Programme

Product Development Baker

SHSCT Coronial Affairs Lead Band 7

Team Leader

Product Quality Lead (Compliance) - 9-12 Month Fixed Term Contract / Secondment (Craigavon or Dundalk)

Service Delivery Manager

Private Client Tax Advisory Senior Manager

Production Team Leader - Part Time

Sales Team Leader

Bank Team Leader at Ashfield House

Business Development Executive, Rental+

NPI Manager

I want to receive the latest job alerts for line lead in newry, dow

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