Dispatchers Work, Jobs in North Shields, Twr (with Salaries)

Telephone Operator
Station Taxis (Sunderland) Ltd —Sunderland
- Up to £15.34 an hour
- Full-time
- Computer literacy
- Data entry
- Typing
Quick apply
2d
Booking Clerk
DEL’S TAXIS —Jarrow
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Data entry
Quick apply
9d
Service Coordinator
Quantum Controls Limited —Prudhoe
- £25,000 - £27,000 a year
- Full-time
- Customer service
- Accounting
- Computer skills
- Health & wellbeing programme
- Referral programme
Quick apply
11d
Scheduler
Zenith Mechanical Services Ltd —Durham
- £27,810 a year
- Full-time
- CRM software
- Analysis skills
- Organisational skills
- Free parking
Quick apply
9d
Phone Operative Dispatch Operator
Bon Voyage Taxis LTD —Stanley
- From £12.71 an hour
- Part-time
- Computer literacy
- No experience needed
- Data entry
- Free parking
- Sick pay
Quick apply
Water Hygiene / Legionella Service Desk Coordinator
HLA SERVICES LTD —Boldon Colliery
- £26,000 - £32,000 a year
- Full-time
- CRM software
- English
- Computer skills
- Free parking
- Annual leave
Quick apply
3d
Pre Brief Operative
DPD Group UK —Durham
- £12.71 an hour
- Part-time
- Google Suite
- Data entry
- Training & development
- Employee discount
Quick apply
Trainee Administration Officer
Northumberland travel ltd —Bedlington
- From £28,000 a year
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
- Free parking
Quick apply
8d
Planner
Jet Aire —Hebburn
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Coordinator
RA Dalton Ltd —Crook
- £25,000 - £32,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Profit sharing
Quick apply
2d
Transport Operator
Fowler Welch —Washington
- £30,316 - £33,927 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Schedulers (Staff Bank)
Northumberland County Council —Blyth
- £14.82 an hour
- Temporary
- Organisational skills
- Communication skills
- Time management
Quick apply
5d
Resource Scheduling Coordinator
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £27,476 a year
- Full-time
6d
Customer Service Agent
Breedon Group plc —Spennymoor
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Telephone Operator

Station Taxis (Sunderland) Ltd -
Sunderland

Quick apply

Job details

Permanent | Full-time
Up to £15.34 an hour
2 days ago

Benefits

On-site parking

Qualifications

Customer service call handling
Computer literacy
Logistics
Process improvement
Data entry
Customer support
Customer interaction
Typing
Communication skills

Full job description

Position Available

We are currently seeking to recruit a Telephone Operator to join our Head Office team based in Southwick, Sunderland. This is a full-time, permanent backshift/nightshift role, working on a flexible rota of five days out of seven. Shifts will fall within the following hours: 16:00–00:00, 18:00–02:00, 21:00–07:00, or 23:00–07:00.

Previous experience within a taxi booking office environment is desirable; however, it is not essential, as full training will be provided.

*Please note - this role will not include any day shifts as part of the normal working pattern*

Role Purpose:

To provide an excellent service to both internal and external customers placing bookings with us, promoting additional sales, ensuring a first-class booking experience.

Key Responsibilities:

Receive and process customer bookings, ensuring all bookings are accurately input into the system and all relevant data is captured as required.
Adhere to the standards set out within the Company’s behavioural and performance management framework.
Work with other members of the team and management to identify and implement improvements to customer service processes.
Support other teams / colleagues in their department / business team in achieving a first-rate customer experience and meeting objectives.

Role holders are expected to:

Accurately advise customers on enquiries and problems.
Use the established procedures and scripts to lead decision making.
Escalate any queries outside of the normal processes.
Deliver a positive customer experience.

Essential Knowledge, Skills, Proven Ability or Role Specific Qualifications required:

Computer literate with good keyboard / PC skills.
Excellent communication skills.
Good knowledge of the Sunderland area.
A quick thinker with excellent problem-solving skills.
Ability to use script-based telephone system.
Ability to use booking entry system an advantage.
Attention to detail is essential as is as accurate data entry.
Able to work to department targets / company standards.

Job Types: Full-time, Permanent

Pay: Up to £15.34 per hour

Benefits:

On-site parking

Work Location: In person

Quick apply

Refine Your Search

dispatchers jobs in north shields, twr

Telephone Operator

Booking Clerk

Service Coordinator

Scheduler

Phone Operative Dispatch Operator

Water Hygiene / Legionella Service Desk Coordinator

Pre Brief Operative

Trainee Administration Officer

Planner

Service Coordinator

Transport Operator

Schedulers (Staff Bank)

Resource Scheduling Coordinator

Customer Service Agent

I want to receive the latest job alerts for dispatchers in north shields, twr

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