Commercial and customer experience manager Work, Jobs in Northampton, Eng (with Salaries)

Key Account Director
BidvestNoonan —Northampton
- Up to £57,312.72 a year
- Full-time
- Bachelor's degree
- Travel
- Leadership
Quick apply
Business Development/Account Manager
SiteTrackPRO —Northampton
- £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
- Free parking
- Work from home
Quick apply
Customer Services & Network Performance Manager
WT Transport —Northampton
- Full-time
- Customer service
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
9d
Fast Track Management Programme
Travis Perkins plc —Northampton
- Full-time
- Leadership
10d
Senior Account Manager
Origin Business Finance Ltd —Northampton
- £130,000 - £160,000 a year
- Full-time
- Salesforce
- In-person
- Free parking
Quick apply
Commercial Property Manager
NAA-Jones Lang LaSalle Resources —Northampton
- Full-time
- Sales
- Contracts
- Budgeting
Quick apply
Guest Operations Manager
Hilton —Towcester
- Full-time
- Hotel
- Leadership
- Employee stock purchase plan
- Annual leave
Warehouse Operations Manager
GXO Logistics —Northampton
- Up to £70,000 a year
- Full-time
- Leadership
- Analytics
- Annual leave
- Employee assistance programme
Commercial and Customer Experience Manager
The Core at Corby Cube —Corby
- £36,500 a year
- Weekend availability
- Bar
- Management
- Business development
- Flexible schedule
Quick apply
1d
Sales and Order Planning Manager
Brian James Trailers Ltd —Daventry
- £40,000 - £50,000 a year
- Full-time
- Customer service
- Data analysis skills
- Continuous improvement
- Free parking
Quick apply
19h
Commercial Director
hireful —Northampton
- £80,000 a year
- Business development
- Travel
- Leadership
Quick apply
General Manager
Bestway Group —Northampton
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
Quick apply
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Team management
- Leadership
- Employee assistance programme
Quick apply
Category Assistant
Keyline —Northampton
- Full-time
- Data analysis skills
Business Development Manager
Biffa Waste Services —Northampton
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Business development
- Negotiation
Quick apply
General Manager, Contract Logistics
DSV —Northampton
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
Service Advisor
RH COMMERCIAL VEHICLES —Northampton
- Up to £31,000 a year
- Full-time
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
14d
Commercial Operations Manager
Weetabix —Burton Latimer
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Training & development
- Annual leave
Quick apply
Branch Business Manager
Rubix —Northampton
- Full-time
- Customer service
- Business development
- Team management
Regional Supply Manager
Anglian Water Services Ltd —Northampton
- £83,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
6d

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Key Account Director

BidvestNoonan -
Northampton

Quick apply

Job details

Permanent | Full-time
Up to £57,312.72 a year

Qualifications

Succession planning
Sales contract negotiation
Client engagement
Stakeholder liaison
Profit & loss
Bachelor's degree
Continuous improvement cycles oversight
Partnership building
Contract renewal support
Customer renewal management
Relationship management
Operational strategy development
Security
Financial management
Leadership
Corporate regulatory compliance oversight
COSHH compliance

Full job description

About The Role

Title: Shopping Centre Key Account Director - Security and Cleaning

Location: National Role (with travel)

Salary: Competitive + car allowance + bonus

Role Purpose

The Shopping Centre Key Account Director – Security & Cleaning is responsible for the strategic leadership, operational excellence, and commercial performance of all security and cleaning services delivered across a national portfolio of shopping centres.

The role ensures safe, secure, welcoming, and compliant environments for customers, retailers, landlords, and asset managers, while driving continuous improvement, contract performance, and value creation.

Strategic Leadership

Define and deliver a national strategy for security and cleaning services aligned with client, landlord, and asset management objectives.
Act as the senior subject-matter expert for retail security, customer safety, and cleaning excellence within shopping centre environments.
Lead nationwide initiatives covering innovation, technology adoption, sustainability, and service transformation.
Represent the organisation at senior level meetings, client forums, and industry bodies.

Operational Excellence

Oversee security (manned guarding, mobile patrols, control rooms, CCTV, incident management) and cleaning operations across multiple shopping centres.
Ensure consistent high service standards, customer experience, and brand alignment across all sites.
Establish and monitor KPIs, SLAs, and performance frameworks, driving accountability at regional and local levels.
Manage critical incidents, high-risk events, and business continuity planning.
Preparation and delivery of monthly and quarterly client review presentations.

Compliance & Risk Management

Ensure full compliance with UK legislation and industry standards, including:
- Health & Safety at Work Act
- BS 7499 (Security Guarding)
- SIA licensing and ACS standards
- COSHH and cleaning compliance
- Equality, Safeguarding, and Data Protection requirements
Lead risk assessments, audits, and governance reviews across the national estate.
Act as the escalation point for serious incidents, reputational risk, and client concerns.

Commercial & Financial Management

Hold full P&L responsibility for the national shopping centre portfolio.
Manage budgets, cost control, margin delivery, and value engineering.
Lead contract negotiations, mobilisations, retentions, and renewals.
Identify growth opportunities, added-value services, and innovation pathways.

Client & Stakeholder Engagement

Develop senior relationships with:
- Shopping centre owners and landlords
- Managing agents and asset managers
- Retail directors and centre management teams
Serve as the primary national escalation point for key clients.
Support bids, tenders, and proposals relating to shopping centre security and cleaning.

People Leadership

Lead, mentor, and develop a high-performing soft services team at each centre.
Drive engagement, diversity, wellbeing, and talent development across large frontline workforces.
Ensure robust succession planning and capability building.
Champion a culture of professionalism, accountability, and customer focus.

Essential Requirements

Proven senior leadership experience in multi-site security and/or cleaning operations, ideally within:
Real estate
Shopping centres
Strong understanding of UK security and cleaning regulations, standards, and best practice.
Demonstrable experience managing large-scale P&L and complex contracts.
Ability to operate credibly at client, and executive level.
Excellent people leadership skills across geographically dispersed teams.
Commercially astute, data-driven, and outcome focused.
Willingness to travel extensively across the UK.

About Us

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

Quick apply

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commercial and customer experience manager jobs in northampton, eng

Key Account Director

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