Team leader customer operations Work, Jobs in Northampton, Eng (with Salaries)

TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN‘n’OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
8d
Team Member
NEXT —Northampton
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
13d
Warehouse Coordinator
Holland Cooper —Northampton
- £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Quick apply
1d
Head of Operations
GXO Logistics —Northampton
- Up to £80,000 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
TEAM LEADER – CUSTOMER SERVICE & ADMIN
IN n OUT Autocentres —Northampton
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Quick apply
8d
Duty Operations Manager
Edu-Lettings UK Ltd —Northampton
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Head of Operational Excellence & Support
Simply Business —Northampton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Gym membership
12d
Technical Complaints Handler
NHBC —Milton Keynes
- £39,000 - £42,000 a year
- Hybrid work
- IT
- In-person
- Communication skills
- Annual leave
- Employee discount
12d
Warehouse Operations Manager
GXO Logistics —Northampton
- Up to £70,000 a year
- Full-time
- Warehouse experience
- Leadership
- Annual leave
- Employee assistance programme
5d
Operations Supervisor
CTDI —Wellingborough
- £32,000 - £35,000 a year
- Full-time
- Management
- Heavy lifting
- Supervising experience
- Health & wellbeing programme
- Life insurance
Quick apply
Water Recycling Operations Support Manager- Days (Logistics)
Anglian Water Services Ltd —Great Billing
- £50,000 a year
- Full-time
- Management
- Communication skills
12d
Scheduling Manager
Securitas UK —Milton Keynes
- £35,000 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
General Manager
Innoflate —Northampton
- £32,000 - £36,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Store discount
Quick apply
8d
Warehouse Supervisor - PM Shift
Synergy Retail Support —Northampton
- £29,757 - £30,732 a year
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Free parking
Quick apply
7h
Customer and Trading Manager - Online
Sainsbury's —Bedford
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Inventory Controller
Yusen Logistics (UK) —Northampton
- £28,281.54 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Referral programme
Warehouse Team Leader
Great Bear —Northampton
- £13.75 an hour
- Full-time
- Computer literacy
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Inventory Team Lead
DSV —Northampton
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Supervising experience
- Annual leave
- Employee discount
8d
Wedding Conference & Events Coordinator
Levy —Northampton
- £13.86 an hour
- 8 hour shift
- Hotel
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount

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team leader customer operations jobs near northampton, eng

TEAM LEADER – CUSTOMER SERVICE & ADMIN

IN‘n’OUT Autocentres -
Northampton

Apply Now

Job details

Full-time
£32,000 - £35,000 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Customer service
Supervising experience
Organisational skills
Communication skills
Time management

Full job description

In’N’Out Autocentres are experts in vehicle servicing, MOT's & repairs. Established in 2008, we now have 30 autocentres nationwide offering our customers simple, transparent pricing and service that is second to none. We are 100% committed to customer satisfaction and are proud to be a Which? Trusted Trader.

Our customers are at the heart of everything we do; we constantly strive to exceed our customers’ expectations, providing quality, value, convenience and above all exceptional levels of customer care. Your customer relations skills will be a vital component of our offering, ensuring that we always delight our customers whilst building long-term relationships based on trust and integrity.

Job Purpose:

To support our company customer service team we are recruiting for a Team Leader to manage the day-to-day operations of the customer service and administration function, ensuring excellent customer service standards are maintained at all times. The Team Leader will manage the customer service and administration team, allocate workload effectively and efficiently, monitor performance and ensure all customer enquiries, calls, emails and administrative tasks are handled efficiently.

The Team Leader will be responsible for managing the team while remaining actively involved in operational duties, working alongside the team of customer service & Administration Assistants

to ensure all tasks are completed efficiently and to a high standard.

Key Responsibilities

Team Management

Lead, supervise, and support a team of administrators.

Allocate daily workloads and prioritise tasks to ensure efficient service delivery.

Monitor team performance and productivity.

Provide ongoing support to team members.

Ensure adequate staffing levels and manage team rotas and annual leave requests.

Customer Service

Oversee the day-to-day operation of the customer service and call handling function, including managing of complaints.

Allocation of job specific tasks (emails, British Gas handling, Whatsapp, tyre bookings, book my garage.

Work closely with the company's outsourced 24/7 call centre to ensure seamless communication and service continuity.

Review call volumes and workload trends, making improvements where required.

Administration

Manage and oversee general office administration activities.

Act as the central point of contact between department managers and the administration support team.

Receive and prioritise work requests from department leads.

Allocate tasks appropriately across the administration team.

Coordinate post opening, scanning and distribution.

Ensure work is completed within agreed timescales.

The duties and responsibilities listed above are not exhaustive and may be amended from time to time to meet the needs of the business.

PERSON SPECIFICATION - TEAM LEADER – CUSTOMER SERVICE & ADMIN

Experience

ESSENTIAL

Previous experience managing, supervising, or leading an administration, customer service, or call centre team

Experience allocating workloads and managing team performance

DESIRABLE

Experience handling customer enquiries and resolving escalated complaints.

Experience liaising with internal departments and coordinating workloads across multiple teams

Skills & Competencies

ESSENTIAL

Excellent customer service skills with a customer-first approach

Ability to prioritise workloads and delegate tasks effectively.

Excellent verbal and written communication skills.

Strong organisational and time management skills.

DESIRABLE

Ability to build effective working relationships across all levels of the business.

Personality & Behaviours

ESSENTIAL

Professional and approachable manner.

Confident and decisive leader.

Highly organised with excellent attention to detail.

Proactive and able to work on own initiative.

Committed to delivering excellent customer service.

Ability to motivate, support, and develop team members.

Benefits:

Company pension with 5% contribution from the company
Cycle to work scheme
Employee discount plus free MOT and service annually
Free on site parking
Life insurance at three times your salary
Long service and birthday gifts
Uniform
Referral programme

Apply Now

Refine Your Search

team leader customer operations jobs in northampton, eng

TEAM LEADER – CUSTOMER SERVICE & ADMIN

Team Member

Warehouse Coordinator

Head of Operations

TEAM LEADER – CUSTOMER SERVICE & ADMIN

Duty Operations Manager

Head of Operational Excellence & Support

Technical Complaints Handler

Warehouse Operations Manager

Operations Supervisor

Water Recycling Operations Support Manager- Days (Logistics)

Scheduling Manager

Customer Service Team Leader

General Manager

Warehouse Supervisor - PM Shift

Customer and Trading Manager - Online

Inventory Controller

Warehouse Team Leader

Inventory Team Lead

Wedding Conference & Events Coordinator

I want to receive the latest job alerts for team leader customer operations in northampton, eng

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