Relationship manager Work, Jobs in Northern Ireland (with Salaries)

Customer Operations Manager
Maurer & Sons Ltd. —Armagh
- £3,300 - £4,600 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
Lead Account Manager
Cooneen Group —Fivemiletown
- Full-time
- Remote
- Microsoft Office
- Team management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager - Energy Transition Power & Utilities - Technology Consulting - UKI - Belfast
EY —Belfast
- Research
- Business development
- Analysis skills
2d
Talent Acquisition Business Partner - Talent Intelligence Manager
BBC —Belfast
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- Analytics
2d
Account Relationship Support Assistant Manager, Defence Convergent Market, Clients and Markets
Deloitte —Belfast
- Hybrid work
- Microsoft Powerpoint
- Databases
- Presentation skills
Healthcare Project Manager - Assistant Manager/Manager - Belfast
Grant Thornton —Belfast
- Full-time
- Research
- Business development
- Analysis skills
Senior Manager, Strategic Performance and Optimisation, Global
Deloitte —Belfast
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Sales Support Manager
Nutreco —Belfast
- Full-time
- Remote
- CRM software
- Communication skills
Senior Audit Manager
ACC Financial Advisory UK Ltd. —Belfast
- £78,000 - £95,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- In-person
- Health & wellbeing programme
- Flexitime
Quick apply
Client Manager
3173 —Belfast
- Full-time
- Remote
- No degree
- Mentoring
- Organisational skills
Assistant Manager Business Analyst - BTA - Technology Consulting - Belfast - IOI
EY —Belfast
- Business development
- Analysis skills
- Mentoring
Client Development Manager
Fiontar Group —Belfast
- £35,000 - £55,000 a year
- Full-time
- Business development
- Organisational skills
- In-person
- Free parking
Quick apply
9d
Senior TikTok & Affiliate Manager
Dylan Oaks Jewellery —Belfast
- £30,000 - £40,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
International Sales Manager
CK International —Dungannon
- £40,000 - £55,000 a year
- Full-time
- Business development
- Travel
- Organisational skills
- Free parking
10d
Senior Manager, Senior Editor, Energy and Sustainability, Global
Deloitte —Belfast
- Hybrid work
- Microsoft Powerpoint
- Bachelor's degree
- AI
16h
Project Manager
National Trust —Dundrum
- £36,621 a year
- Full-time
- Computer literacy
- Hotel
- Project management
- Free parking
- Employee assistance programme
11d
Manager, Business Consulting, Life Sciences, Belfast
EY —Belfast
- Management
- English
- Master's degree
Senior Procurement Manager
Traverse Global Trading and Logistics —Lisburn
- £4,250 - £5,000 a month
- Full-time
- Contracts
- In-person
- Leadership
- Free parking
Quick apply
Senior Community, Participation & Volunteering Manager
National Trust —Dundrum
- £36,621 a year
- Full-time
- Hotel
- Travel
- Communication skills
- Free parking
- Employee assistance programme
11d
Manager - Energy Transition Power & Utilities - Technology Consulting - UKI - Belfast
EY —Belfast
- Research
- Business development
- Analysis skills
2d

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Customer Operations Manager

Maurer & Sons Ltd.
Armagh

Quick apply

Job details

Permanent | Full-time
£3,300 - £4,600 a month

Benefits

Free parking
Health & wellbeing programme
Flexitime
Company pension
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Business Management
Dashboard visualisation
Resource allocation planning
Operations management
Stakeholder collaboration
Stakeholder liaison
ERP software
Microsoft Office Suite
Analysis skills
Bachelor's degree
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Recruiting
Operational strategy development
Management reporting
Customer support
Budgeting
Business
Leadership
Communication skills
Operations leadership experience
Analytics
Rota coordination

Full job description

Job Summary

Maurer & Sons Ltd. is seeking an experienced, customer-focused, and results-driven Customer Operations Manager to lead our customer operations function in Armagh.

As the Customer Operations Manager, you will oversee the daily delivery of customer support and operational services, ensuring exceptional customer experiences, efficient processes, and high-performing teams. You will collaborate with senior leadership and cross-functional departments to optimize service delivery, improve operational performance, and strengthen long-term customer relationships.

This opportunity is ideal for professionals with experience in customer operations, customer service management, business operations, BPO, contact centres, logistics, professional services, or client success who are looking to make a meaningful impact within a growing organisation.

What You'll Do

Lead and manage the daily operations of the customer service and customer operations teams.
Develop and implement operational strategies that improve customer satisfaction and business performance.
Monitor operational KPIs, service levels, response times, and customer satisfaction metrics.
Coach, mentor, and develop team leaders and customer support professionals.
Manage escalated customer concerns and ensure timely, professional resolution.
Collaborate with sales, logistics, finance, IT, and operations teams to deliver seamless customer experiences.
Oversee workforce planning, scheduling, and resource allocation.
Prepare operational reports, performance dashboards, and executive summaries.
Analyze customer feedback and operational data to identify improvement opportunities.
Implement process improvements that enhance efficiency and service quality.
Support recruitment, onboarding, training, and performance management initiatives.
Ensure compliance with company policies, quality standards, and relevant regulations.
Manage operational budgets and resource utilization where appropriate.
Drive a culture of continuous improvement, accountability, and customer excellence.
Support strategic projects that strengthen operational capability and business growth.

Requirements

Previous experience as a Customer Operations Manager, Customer Service Manager, Operations Manager, Customer Success Manager, or similar leadership role.
Strong leadership, coaching, and people management experience.
Excellent communication, interpersonal, and stakeholder management skills.
Proven experience managing KPIs, service levels, and operational performance.
Strong analytical, planning, and decision-making abilities.
Experience using CRM platforms, customer service software, ERP systems, or workforce management tools.
Advanced proficiency in Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook.
Customer-first mindset with exceptional problem-solving and conflict-resolution skills.
Ability to manage multiple priorities in a fast-paced operational environment.
Bachelor's degree in Business Management, Operations Management, Customer Service, or a related discipline is preferred.
Professional qualifications in management, customer experience, or operational excellence are advantageous but not essential.
Applicants who meet most, but not all, of the qualifications are encouraged to apply.

Pay: £3,300.00-£4,600.00 per month

Benefits:

Company pension
Flexitime
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

relationship manager jobs in northern ireland

Customer Operations Manager

Lead Account Manager

Senior Manager - Energy Transition Power & Utilities - Technology Consulting - UKI - Belfast

Talent Acquisition Business Partner - Talent Intelligence Manager

Account Relationship Support Assistant Manager, Defence Convergent Market, Clients and Markets

Healthcare Project Manager - Assistant Manager/Manager - Belfast

Senior Manager, Strategic Performance and Optimisation, Global

Sales Support Manager

Senior Audit Manager

Client Manager

Assistant Manager Business Analyst - BTA - Technology Consulting - Belfast - IOI

Client Development Manager

Senior TikTok & Affiliate Manager

International Sales Manager

Senior Manager, Senior Editor, Energy and Sustainability, Global

Project Manager

Manager, Business Consulting, Life Sciences, Belfast

Senior Procurement Manager

Senior Community, Participation & Volunteering Manager

Manager - Energy Transition Power & Utilities - Technology Consulting - UKI - Belfast

I want to receive the latest job alerts for relationship manager in northern ireland

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