Complaints manager Work, Jobs in Norwich, Eng (with Salaries)

Complaints Handler
Broadland Housing —Norwich
- £32,558 - £34,635 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
7d
Operational Support Officer
HM Courts & Tribunal Service —Norwich
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Quality Assurance Manager
C&K Meats —Eye
- £50,000 a year
- Full-time
- Computer literacy
- Team management
- Quality control
- Employee discount
Quick apply
Hub Manager - Business - HMP / YOI Norwich - Part-Time
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Word
- Management
- Presentation skills
- Annual leave
12d
Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Training & development
- Leadership
- Free parking
- Employee assistance programme
3d
Registered Manager
Pearlcare —Acle
- £40,000 - £43,000 a year
- Full-time
- Organisational skills
- In-person
- Care plans
- Annual leave
Quick apply
10d
Assistant General Manager (PHAGM)
Park Holidays UK —Lowestoft
- £35,525 - £40,000 a year
- Weekend availability
- Training & development
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
BAS: Intelligence Analyst - HMP / YOI Norwich
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
3d
Customer Experience Team Leader
Awaze —Lowestoft
- Temporary
- Training & development
- Guest services
- Communication skills
- Employee discount
1d
Business Account Manager (Training and Skills Development)
Moore Networking Ltd —Scottow
- From £29,000 a year
- Full-time
- Databases
- Business development
- Conflict management
- Sick pay
Quick apply
6d
Housing Wellbeing and Resolution Officer
East Suffolk Council —Lowestoft
- £31,537 - £34,434 a year
- Full-time
- Hybrid work
- Employee discount
Registered Manager
Harley House Supported Living - Norfolk —Norwich
- Full-time
- Team management
- Travel
- Training & development
- Referral programme
Quick apply
1d
Assistant Manager
Five Guys UK —Norwich
- From £35,870 a year
- Weekend availability
- Sales
- Restaurant management
- Quick service & fast food restaurant
- Annual leave
- Employee assistance programme
Assistant Hotel Manager
Central Hotel —Norwich
- £14 an hour
- Weekend availability
- Microsoft Word
- Hotel
- Supervising experience
Quick apply
13d
Registered Care Manager
Pilgrims' Friend Society —North Walsham
- £49,000 - £52,000 a year
- Weekend availability
- Microsoft Word
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
Customer Retention Agent- US Hours
Epos Now —Norwich
- £26,436 a year
- Weekend availability
- CRM software
- Employee discount
- Referral programme
Holiday Sales - Owner and Guest Experience Manager - HS1
Parkdean Resorts —Lowestoft
- £35,797 a year
- Weekend availability
- Recruiting
- Training & development
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
Prison Catering: Caterer - HMP Bure
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Cooking
- English
- Presentation skills
- Annual leave
13d
Customer Services Representative
Goff Petroleum —Wymondham
- £13.71 an hour
- Full-time
- Customer service
- Computer literacy
- Data entry
- Free parking
- Health & wellbeing programme
Quick apply
Home Care Senior Administrator
Kingsley Home Care —Lowestoft
- £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Writing skills
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for complaints manager in norwich, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Complaints Handler

Broadland Housing -
Norwich

Apply Now

Job details

Full-time
£32,558 - £34,635 a year
7 days ago

Benefits

Annual leave
Company pension
Work from home
Employee assistance programme
Paid volunteer time

Qualifications

Social housing experience
Complaint handling
Customer interaction
Communication skills

Full job description

Ref

29195

Department

Central Services

Location

Norwich

Employment type

Full-time

Salary

Starting Salary at £32,558 per annum, with future progression opportunities to £34,635 per annum

Closing date

27/08/2026

Description

Complaints Handler
Agile Hybrid Homeworking (office base Norwich)
Full time, 37 hours a week, Monday – Friday
Starting Salary at £32,558 per annum, with future progression opportunities to £34,635 per annum
Permanent Contract

About the role

We have an exciting opportunity for a Complaints Handler to join our team. This role plays a key part in ensuring that complaints are handled efficiently and effectively, managing the administrative process to help Broadland maintain compliance with complaint-handling requirements.

Some of the main duties of the role will be:

To provide excellent customer service when interacting with complainants, adhering to our service standards and meeting the diverse needs of our residents.
To provide feedback to the Customer Experience Manager to ensure continuous improvement of processes.
Responding to, investigating and resolving stage 1 complaints, MP, Councillor or executive enquiries from start to finish within the required timescale; keeping the Customer Experience manager informed at all times.

To collate detailed information to respond to requests from the Housing Ombudsman Service.
To ensure complaints are responded to and acknowledged in a timely, empathetic and friendly way, considering the needs of the individual residents.

For full details on the role, please see the job description

About You

The successful candidate will have a strong knowledge and experience within the social housing sector. Have experience working within a busy and fast-paced environment, be organised and self-motivated with excellent communication (both written and verbal) skills. The ideal candidate will have experience in administration and exceptional customer service skills. An understanding of dealing with complaints from the first stage and working within a complaints team would be beneficial. You will be a strong impartial active listener.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

We are a Hybrid Homeworking employer and provide the team with the tools to work from home (approx. 60% home and 40% office split). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their contracted office location (Norwich)

We offer staff many great benefits such as:

Enhanced annual leave starting from 22 days, plus a day off for your birthday, a volunteering day and a personal day.
Generous contributory pension scheme.
Access to an Employee Assistance Programme to support you when you need it!
Health Cash Plan – claiming for things such as eye tests and prescriptions as well as many other wellness and money saving perks.
Utilities allowance to support hybrid home workers.
Lots of training opportunities.
And many more – Please see our benefits document available on our website!

For full details or if you have any questions regarding this role or any other vacancies at Broadland Housing Association, please contact our recruitment line on 01603 750109 and leave a message or email: [email protected].

Closing date: Midnight on Thursday, 27 August 2026

Download benefits document

Broadland Housing Association Awards and Accreditations - Nov25.pdf

Apply Now

Refine Your Search

complaints manager jobs in norwich, eng

Complaints Handler

Operational Support Officer

Quality Assurance Manager

Hub Manager - Business - HMP / YOI Norwich - Part-Time

Contact Centre Team Manager - Customer Service

Registered Manager

Assistant General Manager (PHAGM)

BAS: Intelligence Analyst - HMP / YOI Norwich

Customer Experience Team Leader

Business Account Manager (Training and Skills Development)

Housing Wellbeing and Resolution Officer

Registered Manager

Assistant Manager

Assistant Hotel Manager

Registered Care Manager

Customer Retention Agent- US Hours

Holiday Sales - Owner and Guest Experience Manager - HS1

Prison Catering: Caterer - HMP Bure

Customer Services Representative

Home Care Senior Administrator

I want to receive the latest job alerts for complaints manager in norwich, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected