Training and development Work, Jobs in Norwich, Eng (with Salaries)

Quality Assurance and Training Specialist
Acclaim UK —Norwich
- From £25,500 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Microsoft Office
Quick apply
8d
Assistant National Trail Officer
Norfolk County Council —Norwich
- £26,000 - £34,000 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
Disability Rights Adviser
Equal Lives —Norwich
- £26,357.15 - £28,634.93 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Health & wellbeing programme
- Sick pay
Quick apply
2d
SEN Education and Engagement Specialist
Fresh Start in Education —Norwich
- £25 - £35 an hour
- School
- Employee discount
Quick apply
Field Sales Executive
Charity Link —Norwich
- £26,400 - £55,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee discount
Quick apply
Deputy Centre Manager
Superbowl UK —Norwich
- £28,000 - £30,000 a year
- Full-time
- Management
- Customer service
- In-person
- Employee discount
Quick apply
1d
Trainee Electrical and Automation Engineer
Thomson Sawmills Ltd —Norwich
- £30,000 - £35,000 a year
- Full-time
- Engineering
- Maintenance
- Programmable logic controllers
- Free parking
- Employee discount
Quick apply
Marketing Graduate
Ellipsis Brands —Norwich
- £25,000 a year
- Full-time
- Marketing
- Microsoft Office
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Trials & Training Coordinator - MSI-Defence Systems Ltd
MSI-DS Ltd —Norwich
- Management
- Microsoft Office
- Travel
Quick apply
14d
CRM Coordinator - ID:331
Hughes Electrical —Norwich
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Organisational skills
- Time management
- Employee assistance programme
- Employee discount
Quick apply
14d
Civil and Structural Engineering Graduate Scheme
AtkinsRéalis —Norwich
- £31,000 - £33,500 a year
- Full-time
- Civil engineering
- Engineering
- Mentoring
- Annual leave
Facilitator - HMP Bure
Ministry of Justice —Norwich
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
13d
Business Development Manager - East Anglia
BauWatch Group —Norwich
- £35,000 - £40,000 a year
- Full-time
- Sales
- Microsoft Office
- Annual leave
Quick apply
7d
Highways Operative
Anglia Highways LTD —Wymondham
- £30,000 - £38,000 a year
- Overtime
- Civil engineering
- First Aid Certification
- Construction experience
- Sick pay
Quick apply
Sales - ID:332
Hughes Electrical —Norwich
- £12.75 an hour
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
14d
Business Administrator - HMP / YOI Norwich
Ministry of Justice —Norwich
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
8d
Waiting Staff
The Revel Collective —Norwich
- £10.85 - £12.71 an hour
- Part-time
- Spanish
- No experience needed
- Annual leave
- Employee discount
Quick apply
Senior Copy Editor
Studio Miko —Norwich
- £30,000 - £40,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Retail Assistant - Part Time
Farmfoods —Norwich
- £10.95 - £12.81 an hour
- Part-time
- School
- Annual leave
- Employee discount
Quick apply
6d
Mental Health Recovery Support Worker
Norfolk Integrated Housing & Community Support Services (NIHCSS) —Norwich
- £26,034.91 a year
- Weekend availability
- Applied behaviour analysis
- Working with children
- Travel
- Free parking
- Store discount
Quick apply

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Quality Assurance and Training Specialist

Acclaim UK -
Norwich

Quick apply

Job details

Full-time
From £25,500 a year
8 days ago

Benefits

Casual dress
On-site parking

Qualifications

Microsoft Word
Data analysis skills
Microsoft Office
Numeracy
Organisational skills
Computer skills

Full job description

The Role

As part of the Training, QA and Compliance team, you’ll be actively involved in both the onboarding and ongoing development of colleagues. From supporting new starter inductions to delivering tailored training and feedback sessions, you’ll help shape the learning journey across the organisation. You will coach and guide team members, identify development needs, and contribute to building a positive, high-performing learning culture.

With a strong eye (and ear) for detail, you will also be responsible for auditing calls and claims against defined matrices, ensuring that both competency and regulatory standards are consistently met. Your insights will play a key role in identifying trends, highlighting development areas, and driving improvements.

This role offers a fantastic opportunity to get hands-on with people development through a variety of activities, including:

Designing and delivering engaging training sessions, workshops, and inductions
Providing structured, constructive feedback to support individual growth
Coaching colleagues to improve performance and build confidence
Analysing quality and performance data to identify trends and training needs
Evaluating the effectiveness of learning interventions and driving continuous improvement in the department
Enhancing existing processes to improve both employee and customer outcomes

Alongside developing others, you’ll also have significant opportunities to grow your own skillset—expanding your experience in facilitation, coaching, data analysis, and learning design within a supportive and collaborative environment.

The role is Monday-Friday with working hours of 8.30am-5.00pm.

Responsibilities

· Complete quality audits for various areas of the business, including Claims and Complaints, by set deadlines.

· Assess call and claim handling against KPIs, best practice and our high customer service expectations.

· Analyse data to report on individual and department performance, including successes, areas of development, trends and risks appetite.

· Provide empathetic constructive feedback and coaching to support employee improvements.

· Design and deliver high quality and engaging training sessions and supporting materials, evaluating regularly to ensure these are as effective as possible

· Assist with maintaining training manuals, records of training and department processes.

· Stay up to date with departmental processes, FCA regulations and business needs to accurately assess performance against contemporary requirements.

Requirements

· Strong attention to detail and a high degree of accuracy in recording and reporting.

· Self-driven and proactive.

· Excellent planning and organisational skills.

· Excellent communicator, written and verbal.

· Relationship building skills.

· Focus on delivering results, meeting deadlines and contributing to team success.

· Basic understanding of the motor claims industry.

· Good numeracy and literacy skills.

Key Skills

· Demonstrate the company’s values and maintain professional conduct.

· Thrive in a busy environment, adapting quickly to change and successfully manage competing priorities.

· Analysis of data and identifying trends.

· Strong computer skills with experience in MS Office, particularly Word and Excel.

Pay: From £25,500.00 per year

Benefits:

Casual dress
On-site parking

Application question(s):

Do you have prior experience in training or quality auditing?

Work Location: In person

Quick apply

Refine Your Search

training and development jobs in norwich, eng

Quality Assurance and Training Specialist

Assistant National Trail Officer

Disability Rights Adviser

SEN Education and Engagement Specialist

Field Sales Executive

Deputy Centre Manager

Trainee Electrical and Automation Engineer

Marketing Graduate

Trials & Training Coordinator - MSI-Defence Systems Ltd

CRM Coordinator - ID:331

Civil and Structural Engineering Graduate Scheme

Facilitator - HMP Bure

Business Development Manager - East Anglia

Highways Operative

Sales - ID:332

Business Administrator - HMP / YOI Norwich

Waiting Staff

Senior Copy Editor

Retail Assistant - Part Time

Mental Health Recovery Support Worker

I want to receive the latest job alerts for training and development in norwich, eng

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