Complaints manager Work, Jobs in Nottingham, Eng (with Salaries)

Quality Manager
WLR Precision Engineering —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
Shift Operations Manager
Magnavale Ltd —Chesterfield
- From £40,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
14d
SEND Team Manager (Tribunals, Complaints and Resolutions)
Derby City Council —Derby
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
9d
Homeownership Manager - Retirement Living
Amplius —Nottingham
- £48,748.13 a year
- Full-time
- Communication skills
Complaints Manager
Trent & Dove Housing —Burton-On-Trent
- Up to £46,728 a year
- Full-time
- Customer service
- Leadership
23h
General Manager
Kinu Restaurants —Nottingham
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- In-person
- Leadership
- Employee discount
Quick apply
8d
Administration & Operations Support
Speech Tools Therapy —Nottingham
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
9d
Senior Customer Service Manager - 12 month Fixed Term
MiningRemediation —Mansfield
- £52,445.94 a year
- Hybrid work
- Customer service
- Leadership
- Annual leave
14d
Customer and Operations Support Assistant
200 Degrees —Nottingham
- £28,000 a year
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
1d
ICQA Operations Manager, UK Customer Fullfillment
Amazon UK Services Ltd. —Nottingham
- Full-time
- Data analysis skills
- English
- Bachelor's degree
14h
Independent Living Advisor
People Places Lives Ltd. —Nottingham
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Assistant Manager
Cavani —Nottingham
- £26,420 - £28,000 a year
- Weekend availability
- Management
- Sales
- In-person
- Employee discount
Quick apply
3d
Regional Operations Manager
Blue Ribbon Health and Wellbeing —Chesterfield
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
1d
ICQA Area Manager
Amazon UK Services Ltd. —Mansfield
- Full-time
- Data analysis skills
- SQL
- Bachelor's degree
Talent Acquisition Manager – Contingent Workers
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Customer service
- English
- Analysis skills
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
8d
Customer Service Advisor
IN‘n’OUT Autocentres —Nottingham
- £30,000 - £32,000 a year
- Full-time
- Free parking
- Employee discount
7d
Assistant General Manager
Rileys Sports Bars —Nottingham
- £150 - £300 a day
- Full-time
Quick apply
Senior Housing with Support Manager
Metropolitan Thames Valley —Beeston
- £34,454 - £36,267 a year
- Weekend availability
Quick apply
5d
Senior Property Manager
Encore —Nottingham
- Hybrid work
- Management
- Maintenance
- Communication skills
Quick apply

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complaints manager jobs near nottingham, eng

Quality Manager

WLR Precision Engineering
Nottingham

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Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Fabrication
Engineering
Environmental compliance
Quality management
ISO 9001
Microsoft Office
Machining
Analysis skills
Root cause analysis
Leadership
Communication skills

Full job description

Job Title: Quality Manager
Location: WLR Precision Engineering, Nottingham
Reports To: Operations Director
Hours: 39 Hours per Week (Monday – Friday)
Salary: Competitive, Depending on Experience

Purpose of the Role

WLR Precision Engineering is seeking an experienced and proactive Quality Manager to lead and continuously improve all aspects of quality throughout the business. The successful candidate will be responsible for maintaining the Quality Management System, driving continuous improvement initiatives, ensuring customer requirements are met, and promoting a culture of quality across the organisation.

This is a hands-on leadership role within a precision engineering environment, working closely with Production, Engineering, Inspection, and Senior Management teams to ensure the highest standards of quality, compliance, and customer satisfaction are achieved. Quality Managers within manufacturing environments are typically responsible for maintaining ISO 9001 systems, leading audits, managing non-conformances, driving corrective actions, and improving quality performance across the business.

Key Responsibilities

Quality Management System

Maintain and continually improve the company's ISO 9001 Quality Management System.
Ensure all quality procedures, processes, and documentation remain compliant and up to date.
Lead internal and external audits, ensuring successful outcomes.
Manage corrective and preventive actions arising from audits and non-conformances.
Ensure compliance with customer, industry, and regulatory requirements.

Operational Quality

Oversee all inspection and quality assurance activities across the business.
Ensure customer specifications and engineering requirements are fully met.
Monitor product quality throughout manufacturing processes.
Investigate quality issues and non-conformances using root cause analysis techniques.
Implement corrective actions to prevent recurrence.
Reduce scrap, rework, customer complaints, and cost of poor quality through continuous improvement initiatives.

Customer & Supplier Quality

Act as the primary point of contact for customer quality concerns and audits.
Lead investigations into customer complaints and ensure timely resolution.
Support supplier quality management activities including supplier audits and performance reviews.
Work with suppliers to drive quality improvements where required.

Continuous Improvement

Promote a culture of quality and continuous improvement throughout the business.
Analyse quality data and identify trends to improve performance.
Develop and monitor quality KPIs including:
Customer complaints
Internal rejects
Scrap and rework
Supplier performance
Audit performance
Cost of poor quality
Lead quality improvement projects using structured problem-solving techniques.

Leadership

Manage and develop the Quality team.
Provide coaching, mentoring, and training to employees on quality standards and best practices.
Ensure quality objectives are understood and achieved throughout the organisation.
Support succession planning and employee development within the department.

Health & Safety

Ensure all quality activities are carried out safely and in line with company procedures.
Promote a positive health and safety culture throughout the business.
Support company initiatives relating to health, safety, and environmental compliance.

Skills & Experience Required

Essential

Proven experience as a Quality Manager within a precision engineering or manufacturing environment.
Strong knowledge of ISO 9001 Quality Management Systems.
Experience leading internal and external audits.
Ability to interpret engineering drawings and customer specifications.
Strong understanding of root cause analysis and corrective action methodologies.
Experience managing customer complaints and non-conformance processes.
Excellent communication and leadership skills.
Strong analytical and problem-solving abilities.
Proficient in Microsoft Office and quality reporting systems.

Desirable

HNC/HND or Degree in Engineering, Manufacturing, or Quality Management.
Lead Auditor qualification.
Experience within aerospace, defence, oil & gas, or precision machining sectors.
Knowledge of FAIRs, PPAPs, APQP, 8D, and Lean Manufacturing techniques.
Continuous Improvement or Lean Six Sigma qualification.

Benefits

Competitive salary.
Company pension scheme.
On-site parking.
Opportunities for training and professional development.
Career progression within a growing engineering group.

WLR Precision Engineering is committed to delivering world-class quality and customer service. The Quality Manager will play a key role in ensuring the business continues to meet and exceed customer expectations while driving operational excellence throughout the organisation.

Pay: £45,000.00-£50,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Audit : 1 year (preferred)
engineering or fabrication: 2 years (required)
Quality : 2 years (required)

Work authorisation:

United Kingdom (required)

Location:

Nottingham, Nottinghamshire (preferred)

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in nottingham, eng

Quality Manager

Shift Operations Manager

SEND Team Manager (Tribunals, Complaints and Resolutions)

Homeownership Manager - Retirement Living

Complaints Manager

General Manager

Administration & Operations Support

Senior Customer Service Manager - 12 month Fixed Term

Customer and Operations Support Assistant

ICQA Operations Manager, UK Customer Fullfillment

Independent Living Advisor

Assistant Manager

Regional Operations Manager

ICQA Area Manager

Talent Acquisition Manager – Contingent Workers

Operations Manager

Customer Service Advisor

Assistant General Manager

Senior Housing with Support Manager

Senior Property Manager

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