Team manager workforce management Work, Jobs in Nottingham, Eng (with Salaries)

Team Manager - Workforce Management
Capital One —Nottingham
- Full-time
- Analysis skills
- Team management
- Communication skills
- Annual leave
16h
Nottingham Operations Delivery Manager
East Midlands Railway —Nottingham
- Management
- Leadership
- Communication skills
- Flexible schedule
13d
Service Manager Central Capital Team
Leicester City Council —Leicester
- £55,825 - £59,824 a year
- Full-time
- Hybrid work
- In-person
- Leadership
- Communication skills
- Annual leave
- Work from home
Academy Kit Manager
Nottingham Forest Football Club —Nottingham
- Full-time
- Microsoft Outlook
- Computer literacy
- Microsoft Office
- Free parking
- Employee assistance programme
14d
Team Manager
Derbyshire Healthcare NHS Foundation Trust —Swadlincote
- £49,387 - £56,515 a year
- Part-time
- Annual leave
- Employee assistance programme
7d
Workforce Planning Manager
Boots —Nottingham
- Full-time
- Continuous improvement
- IT
- Employee assistance programme
- Employee discount
10d
Operations Manager / Contracts Manager
Restek UK Limited —Ripley
- £60,000 - £80,000 a year
- Full-time
- Management
- Travel
- Contracts
Quick apply
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Management
- Sales
- Presentation skills
Repairs Team Leader
Leicester City Council —Leicester
- £42,839 - £46,142 a year
- Weekend availability
- Hybrid work
- Maintenance
- Construction experience
- In-person
- Relocation assistance
- Annual leave
Service Support Manager
Mitie —Nottingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Operational Lead – MP Connect
Mineral Products Qualification Council (MPQC) —Eastwood
- From £24,420 a year
- Part-time
- Management
- Customer service
- Supervising experience
Quick apply
2d
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Operations Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Leadership
- Communication skills
- Employee discount
- Referral programme
Manager Service Delivery & Transport
Bleckmann Solutions UK Ltd —Burton-On-Trent
- £85,000 - £95,000 a year
- Full-time
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
6d
Area Manager, BHX2 Ops
Amazon UK Services Ltd. —Coalville
- Full-time
- Microsoft Word
- Microsoft Outlook
- Doctoral degree
Business Manager
Reed In Partnership —Derby
- £33,750 - £41,000 a year
- Full-time
- Management
- Sales
- Driving
- Annual leave
- Flexible schedule
3d
Contract Supervisor - Nottingham
Glendale Countryside Ltd —Nottingham
- £14.37 an hour
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
- Employee discount
- Sick pay
13d
Senior Contracts Manager
Thera Trust —Grantham
- £47,483.94 a year
- Hybrid work
- Organisational skills
- Contracts
- Communication skills
Business Change Commissioning Manager
Leicester City Council —Leicester
- £34,734 - £37,412 a year
- Part-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee discount

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Team Manager - Workforce Management

Capital One -
Nottingham

Apply Now

Job details

Full-time
16 hours ago

Benefits

On-site gym
Annual leave
Company pension
Private medical insurance

Qualifications

Analysis skills
Team management
Communication skills

Full job description

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Team Manager - Workforce Management

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the Role

The Mission Control team plays a vital role in ensuring our customer-facing operational areas achieve optimal service results. By leveraging expert knowledge and robust resources, the team proactively manages global service delivery against key KPIs and targets. We continuously investigate day-to-day service impacts, utilising established frameworks to mitigate potential breaches in service standards. Through data analysis and real-time information, the team delivers timely, context-driven insights regarding service performance and resource allocation to key stakeholders. As a central point of contact, we facilitate collaboration between Operations and Technology, managing the end-to-end incident process and overseeing escalations whenever necessary.

What You'll Do

Lead and Inspire: Head an engaged and motivated team of real-time senior coordinators, keeping the department's core purpose front of mind.
Coach and Develop: Dedicate the majority of your time to coaching and developing your team around core processes and personal growth.
Manage Real-Time WFM: Lead the team to ensure all real-time workforce management processes for contact centre staffing are completed to a high standard. This also includes getting support from Tech, we run the incident process and will manage escalations when required.
Build Stakeholder Relationships: Deliver success by collaborating with internal stakeholders, offshore partner leaders, and Operations Managers.
Drive Change: Plan for and react to contact centre and organisational changes, smoothly delivering change into the Mission Control team.

The Skills and Experience You Need

Essential Criteria

Team Management: Proven experience managing and supporting a team to perform against key operational metrics, such as service delivery and efficiency measures.
Performance Coaching: Demonstrated experience in coaching to improve individual and team performance using established techniques and coaching models.
Stakeholder Management: Excellent communication skills with the confidence to engage at all levels and manage diverse stakeholder relationships.
Analytical & Problem-Solving Skills: Strong analytical capabilities with the ability to identify operational improvements and make grounded, data-driven recommendations.
Adaptability & Prioritisation: Highly self-motivated and capable of managing multiple priorities, navigating periods of uncertainty, and working with minimal supervision.

Desirable Criteria

Workforce Management: Direct, hands-on experience with real-time workforce management practices within a contact centre environment.

Where and how you'll work

This is a permanent position based in our Nottingham office .

We embrace a hybrid approach to work. You'll spend three days a week in the office (Tuesday-Thursday), with Monday and Friday being dedicated work-from-home days.

Our offices are designed to inspire and support you. At our Nottingham head office, you'll find an on-site gym, restaurant and dedicated Learning Loft. Our London office boasts a rooftop running track and coffee bar.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

Wealth & Future: Competitive pension and performance-based bonus schemes
Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
Health: Access premium care through our private medical insurance.
Family Support: We champion your milestones with enhanced parental leave.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [email protected] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Apply Now

Refine Your Search

team manager workforce management jobs in nottingham, eng

Team Manager - Workforce Management

Nottingham Operations Delivery Manager

Service Manager Central Capital Team

Academy Kit Manager

Team Manager

Workforce Planning Manager

Operations Manager / Contracts Manager

Service Delivery Manager

Repairs Team Leader

Service Support Manager

Operations Manager

Operational Lead – MP Connect

Senior Operational Leader - Ilkeston

Operations Manager

Manager Service Delivery & Transport

Area Manager, BHX2 Ops

Business Manager

Contract Supervisor - Nottingham

Senior Contracts Manager

Business Change Commissioning Manager

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