Customer experience representative Work, Jobs in Oldbury, Wmd (with Salaries)

Customer Service Representative
Atkore —West Bromwich
- CRM software
- Project management
- Continuous improvement
- Free parking
- Annual leave
Quick apply
10d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
- Sales
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Birmingham
- £3,800 a month
- Full-time
Quick apply
Outbound Sales Representative
SGS —Oldbury
- From £30,000 a year
- Full-time
- CRM software
- Business development
- Annual leave
Quick apply
Sales Representative - Added Value Products
FireGlass UK Ltd. —Oldbury
- Full-time
- Sales
- Customer service
- Computer literacy
Sales Executive
ISSA INDUSTRIES —Birmingham
- £26,000 - £80,000 a year
- Part-time
- Customer service
- No experience needed
- Driving
- Referral programme
Quick apply
11d
Customer Service Advisor
Wolverhampton Homes —Wolverhampton
- £26,753 - £28,741 a year
- Full-time
2d
Gap Year & Graduate Opportunity – Sales Assistant (Full-Time)
Growth —Birmingham
- £510 - £650 a week
- Full-time
- Customer service
- No experience needed
- Driving
- Referral programme
Quick apply
Operational Support Officer
HM Courts and Tribunals Service —Monmore Green
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
10d
Lead Generation Executive
SGS —Oldbury
- From £30,000 a year
- Full-time
- CRM software
- Business development
- Annual leave
Quick apply
12d
Sales Representative
ICS(UK)LTD/Catercoice Cash & Carry —Birmingham
- From £12.71 an hour
- Full-time
- Customer service
- Presentation skills
- Driving
Quick apply
3d
Telesales Representative/ Admin
AT ENERGY SOLUTIONS LTD —Birmingham
- £12.70 - £13.00 an hour
- Full-time
- Customer service
- Salesforce
- English
Quick apply
2d
Operational Support Officer
HM Courts & Tribunal Service —Wolverhampton
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
11d
Viewing Representative
Global Lettings and Management Ltd —Birmingham
- £13 - £15 an hour
- Part-time
- Remote
- Customer service
- Administrative experience
- Travel
- Flexitime
Quick apply
9d
Events Coordinator
Alliance Automotive Group —Birmingham
- CRM software
- Travel
- Communication skills
Quick apply
8d
Customer Experience Representative
Community Housing —Kidderminster
- £26,627 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- In-person
- Free parking
- Store discount
Quick apply
4d
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Birmingham
- Hybrid work
- Business development
- Travel
- Annual leave
- Work from home
Quick apply
Sales Representative
Birmingham Media —Birmingham
- £24,000 - £26,000 a year
- Full-time
- Customer service
- English
- Business development
Quick apply
Customer Service Support
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —Birmingham
- Communication skills
Quick apply
3d
Junior Sales Executive
TWC INNOVATIONS LTD —Birmingham
- £800 - £1,000 a week
- Full-time
- Customer service
- Driving
- Communication skills
Quick apply
3d

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customer experience representative jobs near oldbury, wmd

Customer Service Representative

Atkore -
West Bromwich

Quick apply

Job details

Permanent
10 days ago

Benefits

Free parking
Cycle to work scheme
Free flu jabs
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
On-site parking

Qualifications

CRM software
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Returns processing
Stakeholder liaison
ERP software
Internal department liaison
Complaint handling
Project management
Continuous improvement
Customer loyalty building
Relationship management
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Communication skills
Supply chain customer service

Full job description

Customer Service Representative

Who we are:

Atkore is forging a future where our brands, suppliers, employees, customers, partners, and communities are building better together – a future focused on empowering our customers while we power and protect the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions.

Who we are looking for:

We are looking for an enthusiastic and motivated Customer Service Representative to join our team in West Bromwich. You will be part of an ambitious team with responsibility for Customer Satisfaction and Query Resolution. To be one of the key contacts within the business, liaising as necessary across all departments to ensure customers receive a comprehensive and timely response. Customer Representatives help drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional customer service.

What you’ll do:

Respond to customer inquiries via phone and email in a timely and professional manner.
Process returns and provide updates to customers.
Handle customer complaints, investigate issues, and provide effective solutions.
Work closely with the production, logistics, and sales teams to ensure customer needs are met.
Maintain accurate records of customer interactions in the CRM system.
Follow up with customers to ensure satisfaction and build strong relationships.
Identify opportunities to improve customer service processes and efficiency.
Complaint handling.
Process returns and resolve customer issues promptly.
Use root-cause analysis to understand key drivers of order failure in support of continuous improvement.
Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
Performs Other Duties as Assigned.

What you bring:

Previous customer service experience is desirable
Previous experience of working with stakeholder and managing relationships
Previous experience in a manufacturing or industrial environment is preferable.
Ability to multitask, handling a high volume of emails and calls.
Communication skills, including verbal, written and presentation.
Proficiency in relevant software, such as ERP, CRM, and Microsoft Office
Work as part of a team.
Interpersonal skills
Analytical and problem-solving skills,
Project management skills, especially the ability to prioritise work.
Willingness to learn and take on new challenges.
Works well under pressure
Pays attention to details.

What you will strive to accomplish in this role:

Focuses relentlessly on customers whilst maintaining business needs / requirements
Excellent problem-solving abilities with a proactive and customer-focused approach.
Ability to handle difficult conversations and resolve issues effectively.

Why Join Us?

Opportunity to work in a dynamic and growing manufacturing business.
Supportive team culture with career growth opportunities.
A chance to make a real impact by improving customer experience and service standards.

Hours of Work:

37 hours a week, Monday to Thursday 8.30am – 4.30pm and Friday 8.30am – 4pm

Benefits.

Companywide bonus scheme
25 days annual leave
Service and recognition awards.
Training and development opportunities
Company Pension
Life Assurance 4x salary
Discounted Gym Membership
Enhanced family friendly policies
Free annual flu vaccination vouchers
Employee assistance program which includes a 24/7 virtual GP service
Cash health plan.
Free home cyber security training
Cycle to work scheme.
Free onsite parking

We are a Disability Confident Employer.

Atkore is committed to creating an engaged and aligned workforce that drives a collaborative culture. Our team strives for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company. We consistently live the Atkore mission, strategic priorities, and behaviors, all in a way that’s consistent with our core values. Together, we build strong leaders that continually endeavor to move us forward

Quick apply

Refine Your Search

customer experience representative jobs in oldbury, wmd

Customer Service Representative

JUNIOR SALES ADVISOR

JUNIOR SALES CONSULTANT

Outbound Sales Representative

Sales Representative - Added Value Products

Sales Executive

Customer Service Advisor

Gap Year & Graduate Opportunity – Sales Assistant (Full-Time)

Operational Support Officer

Lead Generation Executive

Sales Representative

Telesales Representative/ Admin

Operational Support Officer

Viewing Representative

Events Coordinator