Service delivery manager Work, Jobs in Oswaldtwistle, Lan (with Salaries)

IT Service Delivery Manager
Bensons for Beds —Accrington
- Monday to Friday
- Analysis skills
- Continuous improvement
- Travel
IT Project Manager
Bensons for Beds —Accrington
- Monday to Friday
- Travel
- In-person
Digital Service Delivery Manager
Pennine Care NHS Foundation Trust —Ashton-Under-Lyne
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
4d
Library Assistant | Accrington Library
Lancashire County Council —Accrington
- £25,185 - £25,989 a year
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
3d
Service Desk Manager
OCU Group —Preston
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
Delivery Manager, UK based
Medius —Manchester
- Hybrid work
- Team management
- Communication skills
- Annual leave
Group IT Manager
Individual Restaurants —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Hospitality
- Bar
- Restaurant
Quick apply
Data Inputter (Nights) - 15 hours per week
William Jackson Food Group —Nelson
- Part-time
- Bakery
- Communication skills
- Employee discount
Quick apply
11d
Agile Delivery Manager
Chemist4U —Skelmersdale
- Full-time
- Hybrid work
- Continuous improvement
- Agile
- Annual leave
- Employee discount
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Employee stock purchase plan
Project Manager
EG Group —Horwich
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- PMP
- Free parking
- Annual leave
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Senior Project Manager
EG Group —Horwich
- Full-time
- Hybrid work
- PMP
- Travel
- Communication skills
- Free parking
- Annual leave
Information & Insight Manager
The University of Manchester —Manchester
- £47,389 - £58,225 a year
- Hybrid work
- CRM software
- Data analysis skills
- Team management
- Annual leave
11d
General Manager
Holmes Mill —Clitheroe
- Up to £45,000 a year
- Full-time
- Hospitality
- Customer service
- Restaurant management
- Health & wellbeing programme
- Employee discount
Quick apply
Client Delivery Manager
Finova —Salford
- Hybrid work
- Continuous improvement
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
4d
Programme Manager
Softcat —Manchester
- Hybrid work
- Agile
- Communication skills
- School
- Flexible schedule
BUSINESS OPERATIONS MANAGER
Lancashire County Council —Preston
- £36,363 - £39,152 a year
- Full-time
- Continuous improvement
- School
Customer Service Supervisor
University of Lancashire —Preston
- £30,378 - £34,610 a year
- Full-time
- Microsoft Outlook
- Supervising experience
- University
- Annual leave
ICC Resilience Manager
North West Ambulance Service NHS Trust —Bolton
- £57,528 - £64,750 a year
- Full-time
9d

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IT Service Delivery Manager

Bensons for Beds -
Accrington

Apply Now

Job details

Permanent

Benefits

Company pension

Qualifications

ITIL Certification
Dashboard visualisation
Report generation
Stakeholder collaboration
Stakeholder liaison
IT service management
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Major incident coordination
Management reporting
Root cause analysis
Communication skills

Full job description

We are seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery across the organisation.

Main Responsibilities for IT Service Delivery Manager Roles

Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements
Build strong relationships with internal stakeholders, users, suppliers, and technology service providers
Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required
Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution
Coordinate major incident management activities and provide clear communication to stakeholders throughout the process
Own service reporting, including key performance indicators, service level performance, risks, issues, and improvement actions
Work with technical teams to identify root causes and deliver effective problem management and preventative measures
Support change management and ensure that service impacts, risks, and readiness activities are properly assessed
Manage third-party suppliers and support contract, performance, and service review meetings
Develop and maintain service documentation, operating procedures, service catalogues, and support processes
Lead continual service improvement initiatives to enhance user experience, operational efficiency, and service resilience
Ensure IT services are delivered in accordance with relevant security, governance, compliance, and business continuity requirements

IT Service Delivery Manager Skills and Experience Required

Proven experience in IT service delivery, IT service management, or a similar technology operations role
Strong understanding of ITIL principles and service management processes
Experience managing incidents, problems, changes, service levels, and continual improvement activities
Excellent stakeholder management and communication skills, with the ability to work effectively with technical and non-technical audiences
Experience managing suppliers, service providers, and technology partners
Strong analytical and problem-solving skills, with the ability to use service data to drive improvements
Organised and confident managing multiple priorities in a fast-paced environment
Experience producing service reports, performance dashboards, and management information
Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption
ITIL certification or equivalent service management experience is desirable
Experience with IT service management tools and platforms is desirable

Key Benefits of Working in Our IT Service Management Team

Competitive salary and benefits package
Supportive and inclusive working environment
Opportunities for professional development, training, and career progression
Access to relevant technology, service management, and leadership development programmes
Life Assurance and pension contributions
Flexible and collaborative working arrangements, where applicable
And other company benefits

Working Hours and Location

Full-time position
Working hours are generally Monday to Friday - 3 days per week on site
Occasional out-of-hours support may be required for major incidents, planned changes, or service escalations
Hybrid or office-based working arrangements may be available, depending on business requirements
Some travel to company sites or supplier locations is required

Apply Now for Your Next IT Service Delivery Manager Job

If you are an experienced IT service professional who is passionate about delivering reliable technology services and improving the user experience, apply today. We welcome applications from all backgrounds and experience levels and look forward to hearing how you can help us deliver excellent IT services across the organisation.

Apply Now

Refine Your Search

service delivery manager jobs in oswaldtwistle, lan

IT Service Delivery Manager

IT Project Manager

Digital Service Delivery Manager

Library Assistant | Accrington Library

Service Desk Manager

Delivery Manager, UK based

Group IT Manager

Data Inputter (Nights) - 15 hours per week

Agile Delivery Manager

Service Centre Team Manager

Project Manager

Head of TechOps Delivery

Senior Project Manager

Information & Insight Manager

General Manager

Client Delivery Manager

Programme Manager

BUSINESS OPERATIONS MANAGER

Customer Service Supervisor

ICC Resilience Manager

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Main Responsibilities for IT Service Delivery Manager Roles

IT Service Delivery Manager Skills and Experience Required

Key Benefits of Working in Our IT Service Management Team

Working Hours and Location

Apply Now for Your Next IT Service Delivery Manager Job

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