Ticket manager Work, Jobs in Oxford, Eng (with Salaries)

Customer Experience Manager
Ace Grading —Banbury
- £35,000 - £42,000 a year
- Full-time
- Management
- English
- In-person
Quick apply
Corporate Contract Manager - Didcot
Glendale Countryside Ltd —Didcot
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
Quick apply
4d
Senior Programme Manager
University of Oxford —Oxford
- £56,623 - £66,336 a year
- Full-time
- Analysis skills
- University
- No degree
- Annual leave
4d
Senior Graduate Admissions Manager
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Customer service
- University
- IT
- Annual leave
Box Office Manager
TEG Europe —Woodstock
- £17 an hour
- Temporary
- Hospitality
- Management
- Customer service
Quick apply
9d
Project Manager
SSE —Oxford
- £64,085 - £76,581 a year
- Full-time
- Customer service
- Project management
- Contracts
- Employee discount
11d
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
Business Intelligence Manager
UK Centre for Ecology & Hydrology —Wallingford
- £50,447 - £53,535 a year
- Part-time
- Hybrid work
- Azure
- Maintenance
- Annual leave
- Employee assistance programme
Quick apply
1d
Customer Services Manager
Eleanor Hospital Logistics —Oxford
- £30,000 - £35,000 a year
- Weekend availability
- Management
- English
- In-person
- Free parking
Quick apply
12d
Programme Manager – Industry Liaison in Experimental Medicine
University of Oxford —Oxford
- £49,119 - £58,265 a year
- Full-time
- Management
- Project management
- University
- Annual leave
8d
COMPAS Business Manager
University of Oxford —Oxford
- £39,424 - £47,779 a year
- No degree
- Communication skills
- School
- Annual leave
9d
Senior Digitiser
University of Oxford —Oxford
- £32,108 - £33,810 a year
- Full-time
- Microsoft Office
- Supervising experience
- IT
- Annual leave
11d
Physical Educational Officer
Ministry of Justice —Oxford
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
Property Manager
Pinnacle Group —Oxford
- £33,000 - £34,000 a year
- Driving
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
2d
Regional Studio Manager - Maternity Cover
Purcell Architecture —Oxford
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Project management
- Annual leave
- Work from home
Quick apply
Prison Digital & Communications Manager - HMP Bullingdon
Ministry of Justice —Bicester
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Management
- English
- Project management
- Annual leave
12d
Senior Technician
University of Oxford —Oxford
- £32,108 - £37,338 a year
- Full-time
- University
- Organisational skills
- Annual leave
Senior Research Fellow and Programme Manager in Taiwan Studies
University of Oxford —Oxford
- £49,119 - £53,483 a year
- Full-time
- Doctoral degree
- Annual leave
3d
Managing Chaplain Grendon and Spring Hill
Ministry of Justice —Aylesbury
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Leadership
- Annual leave
7d
Digitiser - 2 posts
University of Oxford —Oxford
- £28,437 - £29,761 a year
- Full-time
- Microsoft Office
- Annual leave
11d

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Customer Experience Manager

Ace Grading
Banbury

Quick apply

Job details

Permanent | Full-time
£35,000 - £42,000 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Management
Logistics
English
Customer support
Leadership

Full job description

ACE Grading is one of the UK's leading card grading companies, trusted by collectors to authenticate, grade, and protect their trading cards. We're growing quickly, and the next step is making our customer experience as strong, clear, and trusted as the product itself.

We're hiring a Customer Experience Manager to own the day-to-day quality, speed, and consistency of our customer support operation. This is not just a ticket-answering role. You'll be responsible for improving how customers experience ACE from submission to return, spotting repeated issues, tightening communication, and giving leadership clear visibility on what customers are actually feeling.

What you'll own

Managing the customer support operation and overall inbox performance
Improving response times, resolution quality, backlog control, repeat contact, and customer satisfaction
Creating and maintaining response templates, tone standards, help centre content, and customer update templates
Handling escalated complaints and sensitive customer situations with calm, commercial judgement
Turning repeated customer pain points into clear process improvements for operations, grading, logistics, and leadership
Producing a weekly customer experience report covering top issues, risks, trends, and recommended actions
Supporting and coaching team members who handle customer queries
Making sure customer communication around delays, service changes, submissions, returns, and edge cases is clear and consistent

What success looks like

Customers get faster, clearer, more consistent replies
Support backlog and repeat contact reduce
Common issues are spotted early and fixed at the root
Leadership has a clear weekly view of customer pain, not just ticket volume
ACE feels more premium, predictable, and trustworthy throughout the customer journey

What we're looking for

You'll likely have experience in customer support, customer experience, ecommerce operations, marketplace operations, logistics-heavy support, subscriptions, or a premium consumer brand.

You should be:

An excellent written communicator
Calm under pressure and good with difficult customers
Organised, data-aware, and comfortable working from support metrics
Commercially sensible, knowing when to protect the customer and when to protect the business
Strong enough to challenge internal processes when they're causing customer pain
Practical, hands-on, and comfortable improving systems while still getting the day-to-day work done

Experience with customer support platforms, ecommerce tools, or help centre systems would be useful, but judgement and ownership matter more than a perfect software match.

This role is not for someone who only wants to clear tickets. We need someone who can help build the function properly: better standards, better reporting, better escalation, better communication, and fewer repeat problems.

Why join ACE

You'll be joining a fast-growing business in a passionate collector market, with a real chance to shape how customer experience works as the company scales. The role has clear ownership, visible impact, and direct access to leadership.

To apply

Send your CV and a short note explaining a customer experience or support process you improved, what changed, and what the result was.

Pay: £35,000.00-£42,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave

Work Location: In person

Quick apply

Refine Your Search

ticket manager jobs in oxford, eng

Customer Experience Manager

Corporate Contract Manager - Didcot

Senior Programme Manager

Senior Graduate Admissions Manager

Box Office Manager

Project Manager

Operations Manager

Business Intelligence Manager

Customer Services Manager

Programme Manager – Industry Liaison in Experimental Medicine

COMPAS Business Manager

Senior Digitiser

Physical Educational Officer

Property Manager

Regional Studio Manager - Maternity Cover

Prison Digital & Communications Manager - HMP Bullingdon

Senior Technician

Senior Research Fellow and Programme Manager in Taiwan Studies

Managing Chaplain Grendon and Spring Hill

Digitiser - 2 posts

I want to receive the latest job alerts for ticket manager in oxford, eng

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