Client services manager Work, Jobs in Paddington, Gtl (with Salaries)

Manager, Client Services
Whalar Group —London
- Hybrid work
- Presentation skills
- Team management
- Organisational skills
- Annual leave
Quick apply
7d
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
Quick apply
Client Services Manager
Epsilon —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Analytics
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Leadership
Manager, Client Services (Private Equity)
proSapient —London
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Manager
Orbit Partners Limited —London
- £50,000 - £69,999 a year
- Full-time
- CRM software
- Data analysis skills
- Communication skills
Quick apply
5d
Client Services Executive
Centuro Global —London
- Full-time
- Hybrid work
- CRM software
- Customer service
- Research
Quick apply
Guardianship & Finance Administrator
Gabbitas Ltd —London
- £14.80 an hour
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Work from home
Quick apply
1h
Customer Experience Manager
Cloud-Ex Technology Solutions Ltd. —London
- £25,420.00 - £58,449.50 a year
- Full-time
- Spanish
- Customer service
- Data analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
4h
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- CRM software
- Spanish
- English
Quick apply
Client Manager
ISP Global Advisory —Mayfair
- £50,000 a year
- Full-time
- Business development
- Bachelor's degree
- In-person
Quick apply
4d
Administrator
The Watches of Switzerland Group —London
- Computer literacy
- Organisational skills
- Computer skills
- Employee assistance programme
Administrative assistant
Imperial College London —South Kensington
- £38,608 - £41,666 a year
- Full-time
- Administrative experience
- Annual leave
7d
Client Services Assistant
Apogee Corp —London
- Computer literacy
- Organisational skills
- Computer skills
- Employee assistance programme
- Employee discount
Guest Services Manager
Rapport —London
- Up to £56,000 a year
- Full-time
- Communication skills
- Employee assistance programme
Manager, Private Client Services - Funds
EY —London
Client Services Manager (Marketing)
SHOW PLUS TECHNICAL SERVICES UK LIMITED —Canary Wharf
- £51,000 - £55,000 a year
- Full-time
- CRM software
- Microsoft Office
- Business development
Quick apply
Client Services Manager
DJH —London
- Hybrid work
- Team management
- Computer skills
- Training & development
Quick apply
14d
Strategic Account Manager - Financial Services
Palo Alto Networks —London
- Full-time
- Travel
- Time management
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Free parking
- Work from home
Quick apply

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Manager, Client Services

Whalar Group -
London

Quick apply

Job details

7 days ago

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Presentation skills
Team management
Partnership building
Organisational skills
Professional development mentoring

Full job description

Job Title: Manager, Client Services

Work Location: London, Farringdon (Hybrid)

Start Date: ASAP

Whalar, part of Accenture Song is the leading, most awarded Creator and Social agency. We transform brands into cultural drivers by unlocking the full creative power of Creators.

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global.

About Client Services:

The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand's creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with.

We're looking for a Manager to help bring creator-led campaigns to life from start to finish. In this role, you'll work directly with creators and brands - sourcing talent, guiding creative, managing content, and keeping campaigns running smoothly. If you're obsessed with social trends, love working with creators, and want to be at the heart of the creator economy, this role is for you.

The team has three core functions:

Manage client relationships, creator partnerships, budgets and timings across any executional workflows.

Act as the central resource that brings in the right expertise at the right time, facilitating collaboration.

Facilitate client retention and client satisfaction through quality creative output and excellent operational and servicing standards.

Here's what you'll do day-to-day:

Project manage, organize and direct the day-to-day operations of campaign delivery, with exemplary client service
Manage, develop and mentor Direct Reports, support with career pathing and goal setting
Track and manage campaign budgets, ensuring budgets are kept on track
Managing and analyzing large datasets, with advanced Excel and/or Google Sheets skills, interpreting and presenting data to internal and external stakeholders.
Ensure creator briefing materials and creator casting is reflective of the brand's vision and campaign needs.
Develop client relationships and deepen partnerships, identifying new commercial opportunities where possible.
Showcase strong client and objection handling skills and know when to escalate to Snrs within the business
Lead and be an active participant in internal and external meetings, adding value with keen knowledge of the brand, roster of creators, strategy and campaign goals/ KPIs.
Work with internal stakeholders to assess campaign performance and key performance indicators (KPIs) to determine the extent to which the original objectives and strategies were met.

Here's what we're looking for:

Have 4+ years agency or brand experience
Have experience managing a team, including career development
Have a solid understanding of the social media advertising ecosystem
Have experience working in the creator economy
Candidate must be proficient in managing and analyzing large datasets, with advanced Excel and/or Google Sheets skills, and confident interpreting and presenting data to internal and external stakeholders.
Strong organisational skills required
Have strong detail-oriented, organizational and interpersonal skills
Have an insatiable appetite for learning about industry innovations within the social media advertising ecosystem
Thrive in an environment where collaboration, flexibility and scrappiness are valued more than job titles, rigid structure and legacy ways of working
Be a curious self-starter with a problem-solving mindset and a proactive 'can do' attitude
Appreciation and understanding of the value of creativity
Multiple languages is a plus

Based in Farringdon, London, we embrace a flexible hybrid model. We ask our team to work from the office two to three days a week, with Tuesday and Thursday serving as our "anchor days." These days are dedicated to collaborating in person and celebrating Whalar's vibrant culture together.

Our Values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers.

The Perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

Benefits:

Private medical insurance
Health cash plan
25 days of PTO + Sick days + Winter break
Private pension scheme
Monthly phone/internet reimbursement
Professional development stipend
New joiner Home office allowance
Up to 16 weeks of paid maternity/paternity leave
Calm App subscription (Add up to 4 dependents)
Volunteer days
Social programs

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.

Quick apply

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Manager, Client Services