Integration lead Work, Jobs in Perry Barr, Wmd (with Salaries)

VP Customer Support
Syncron —Birmingham
- Hybrid work
- AI
- Leadership
- Communication skills
7d
Junior General Manager
MBP Door Solutions —West Bromwich
- Full-time
- Management
- Analysis skills
- Project management
- Free parking
Quick apply
Change Control Manager
West Midlands Combined Authority —Birmingham
- £59,417 - £66,614 a year
- Part-time
- Agile
- Communication skills
- Annual leave
- Employee discount
Marketing Operations Manager
Sempre Digital Marketing and Growth Solutions UK Ltd —Birmingham
- £38,000 - £50,000 a year
- Full-time
- CRM software
- Marketing
- Analysis skills
Quick apply
10h
Divisional Managing Director - Active Fire
Complii —Birmingham
- Full-time
- Remote
- Continuous improvement
- Budgeting
Quick apply
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Team management
- Flexitime
- Work from home
Integration Development Lead, IT Business Services
Deloitte —Birmingham
- Hybrid work
- Mentoring
- Communication skills
Manager - Hotel Technology
Aimbridge Hospitality EMEA —Birmingham
- £69,000 a year
- Full-time
- Remote
- Hospitality
- Hotel
Quick apply
7h
Odoo Team Lead (Techno Functional)
Target Integration —Warwick
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Team management
- JavaScript
Quick apply
AIOps Lead
M-KOPA —Birmingham
- Full-time
- Remote
- AI
- Leadership
6d
Regional Talent Liaison Executive
WMGC —Birmingham
- £47,500 a year
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
Product Delivery Coordinator
Isio Group —Birmingham
- Product management
- Organisational skills
- Agile
Workday Functional Lead
Capgemini —Birmingham
- Mentoring
- Leadership
- Communication skills
Group HR Systems & Data Analyst
Grafton Group Plc —Birmingham
- AI
- Communication skills
BIM Coordinator
Balfour Beatty Vinci —Birmingham
- Continuous improvement
- Mentoring
- Computer skills
- Free parking
11d
Operating Model Lead - Oldbury
DPD Group UK —Oldbury
- Full-time
- Hybrid work
- Leadership
- Free parking
Quick apply
Technical Lead
Serco Group —Solihull
- £65,000 a year
- Full-time
- Google Suite
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Digital Transformation Lead
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
5d
IT Developer
HM Revenue and Customs —Birmingham
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Analytics
- Work from home
- Flexible schedule
1h
Associate Project Controls Consultant
AECOM —Birmingham
- Full-time
- Hybrid work
- Management
- Databases
- Bachelor's degree

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VP Customer Support

Syncron -
Birmingham

Apply Now

Job details

7 days ago

Qualifications

Stakeholder liaison
IT service management
Customer support
SaaS
AI
Leadership
Communication skills

Full job description

Syncron is a leading SaaS company with over 20 years of experience, specializing in aftermarket solutions. Our Service Lifecycle Management Platform offers domain-fit solutions for:

Supply Chain optimization,
Pricing strategy,
Service Fulfillment (e.g. warranty management, field service management, service parts management, knowledge management).

Our company has a global presence with offices in US, UK, Germany, France, Italy, Japan, Poland, India and group headquarters in Sweden.

We build upon the belief that our greatest strength is our People. Our unique company culture has been appreciated by our Employees.

With this we are winning the hearts and minds of world-leading organizations, such as JCB, Kubota, Electrolux, Toyota, Renault and Hitachi.

About the role

As Vice President of Customer Support, you will define and execute Syncron's global customer support strategy, ensuring exceptional service delivery across our international customer base. You'll lead geographically distributed support teams, drive operational excellence, improve customer satisfaction, and work cross-functionally to continuously enhance the customer experience.

This is a highly visible leadership role requiring strong commercial awareness, operational expertise, and the ability to build high-performing teams within a fast-paced SaaS environment.

What would you do?

Define and execute the global Customer Support strategy aligned with Syncron's overall customer success objectives.
Lead, coach, and develop regional Customer Support leaders and global technical support teams.
Drive improvements across customer satisfaction (CSAT), Net Promoter Score (NPS), support SLAs, response times, resolution times, and customer retention.
Establish scalable support processes, governance, and operational metrics to support continued company growth.
Partner closely with Product Management, Engineering, Professional Services, Customer Success, and Sales to resolve customer issues and improve the overall customer experience.
Act as the executive escalation point for strategic customer situations, ensuring timely resolution and strong executive communication.

Who you are? / What we expect:

Significant leadership experience managing global Customer Support organisations within a SaaS or enterprise software business.
Proven success leading large, distributed technical support teams across multiple regions and time zones.
Strong understanding of enterprise SaaS applications, cloud technologies, APIs, integrations, and enterprise software support models.
Demonstrated experience improving customer satisfaction, support operations, and service delivery performance.
Experience working closely with Product and Engineering teams to influence product quality and customer outcomes.
Strong executive communication skills with the ability to engage senior customer stakeholders and internal leadership.

The icing on the cake:

Experience supporting enterprise customers within Manufacturing, Supply Chain, Service Lifecycle Management, ERP, Asset Management, or Industrial Software.
Knowledge of ITIL, customer support best practices, and enterprise support frameworks.
Experience implementing AI-driven support technologies, automation, knowledge management platforms, and digital customer engagement strategies.

Unsure if you meet all the job requirements but passionate about the role? Apply anyway! Syncron values diversity and welcomes all Candidates, even those with non-traditional backgrounds. We believe in transferable skills and a shared passion for success!

#LI-SYNCRON
#LI-Remote
#LI-Hybrid

Apply Now

Refine Your Search

integration lead jobs in perry barr, wmd

VP Customer Support

Junior General Manager

Change Control Manager

Marketing Operations Manager

Divisional Managing Director - Active Fire

Human Factors Consultant (All Levels)

Integration Development Lead, IT Business Services

Manager - Hotel Technology

Odoo Team Lead (Techno Functional)

AIOps Lead

Regional Talent Liaison Executive

Product Delivery Coordinator

Workday Functional Lead

Group HR Systems & Data Analyst

BIM Coordinator

Operating Model Lead - Oldbury

Technical Lead

Digital Transformation Lead

IT Developer

Associate Project Controls Consultant

I want to receive the latest job alerts for integration lead in perry barr, wmd

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