Client experience manager Work, Jobs in Peterborough, Eng (with Salaries)

Programme Manager
Progressive Property —Peterborough
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- IT
- In-person
Quick apply
4d
Appointment Setter
AWR Peterborough —Peterborough
- £25,000 - £45,000 a year
- Part-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
9d
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Project Delivery Manager
Anglian Water Services Ltd —Peterborough
- £57,145 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Annual leave
Mobile Area Supervisor (Peterborough & Surrounding Area) - 270
GSF SANDYLIGHT LTD —Peterborough
- £29,200 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
Senior Operations Manager
CUBIS Systems —Stamford
- Full-time
- Management
- Engineering
- ERP systems
- Referral programme
Quick apply
3d
Trade Compliance Manager (Global Division)
Caterpillar —Peterborough
- From £88,251 a year
- Full-time
- Travel
- Leadership
- Communication skills
- Annual leave
Marketing Agency Manager
Trade Mastermind Limited —Peterborough
- £65,000 - £75,000 a year
- Full-time
- CRM software
- Sales
- Project management
Quick apply
3d
Fleet Manager/Coordinator - Multi Franchise
Stoneacre —Peterborough
- Full-time
- Customer service
- IT
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
11d
Account Manager
Construo —Peterborough
- £60,000 - £80,000 a year
- Full-time
- Sales
- Customer service
- Business development
Contracts Manager
Jaydee-Brook Ltd —Peterborough
- Up to £65,000 a year
- Full-time
- Supervising experience
- Project management
- Travel
Quick apply
4d
Client Relationship Manager
TC-Group —Peterborough
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Lettings Property Administrator
MJS Construction (March) LTD —Peterborough
- Up to £32,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Sick pay
Quick apply
2d
Insurance Consultant/Insurance Broker
Arcadian Group Limited —Peterborough
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Referral programme
Quick apply
8d
Project Manager (Water)
Sweco —Peterborough
- Full-time
- Hybrid work
- Assembly
- Driving
- Employee assistance programme
- Employee discount
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Repairs Supervisor
Fortem Solutions Ltd —Peterborough
- Full-time
- Maintenance
- Supervising experience
- IT
- Annual leave
- Life insurance
9d
Project Manager
Lubet Engineering —Peterborough
- £45,000 - £65,000 a year
- Full-time
Quick apply
7d
Construction Learning Support Assistant
TCHC Group —Peterborough
- £21,922 - £21,923 a year
- Full-time
- English
- Travel
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Voids Supervisor
Fortem Solutions Ltd —Peterborough
- Full-time
- Maintenance
- Supervising experience
- IT
- Annual leave
- Life insurance
9d

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Programme Manager

Progressive Property
Peterborough

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
4 days ago

Benefits

Casual dress
Company pension
Company events

Qualifications

Salesforce
Customer relationship management
IT
Account management
Communication skills
Time management

Full job description

Role Overview: The Programme Manager is responsible for the health, growth and retention of assigned mastermind and masterclass programmes. This role owns the customer success lifecycle from onboarding through renewal, driving net programme growth through proactive relationship management, structured renewal conversations and systematic upsell capture.

Location: Office Based

Global brand vision

To help as many people on the planet get better financial knowledge (Make, Manage & Multiply Money).

To become the world's leading authority on money by 2030

Brand values: Progressive, innovative, personal (& Disruptive).

If you don't risk anything, you risk everything

Key Result Areas

Own the health and perceived value of assigned mastermind and masterclass programmes, ensuring client satisfaction and programme quality.
Drive net programme growth through proactive renewal conversations, upsell capture and churn reduction.
Deliver structured customer success across the full lifecycle, not just event days.
Demonstrate commercial drive by identifying upsell opportunities and working across departments to maximise programme value.
Develop professional relationships with clients that result in stable, long-term retention and referrals.

Strategic

Partner with trainers and internal experts to ensure programme content remains current, valuable and aligned with client expectations.
Ongoing management and growth of existing continuation programmes, masterminds and masterclasses.
Conduct structured 90-day pre-expiry renewal conversations to capture renewals systematically.
Deliver mid-programme check-ins to identify issues before they become cancellations or refund requests.
Identify clients ready for the next tier and facilitate structured upsell capture in coordination with Sales.
Monitor programme quality and work with trainers to address any drift in content or delivery standards.

Operational

Maintain accurate records of client interactions, renewal status and programme health in Salesforce.
Produce KPIs with supporting analysis and report on programme performance, highlighting areas for ongoing growth and improvement.
Liaise with internal departments including Sales, Account Management and CDT to ensure alignment on client status and opportunities.
Manage client communications across email and WhatsApp, ensuring timely responses and consistent service standards.
Attend weekly capacity and VIP meetings to flag renewal-critical or high-risk attendees to the wider team.
Proactively troubleshoot and resolve issues affecting client satisfaction before they escalate.
Develop professional relationships in all aspects of the position that result in stable, consistent and courteous communication with clients and colleagues.

Experience – traits & character

Experience in customer success, account management or client relationship management.
Proven ability to retain and grow client relationships over time.
Ability to problem solve and work independently in a fast-paced environment with competing priorities.
Excellent organisational, planning and time management skills.
Proven ability to take direction and work collaboratively with teams and colleagues.
Ability to influence and coordinate the efforts of other team members in support of achieving programme goals.
Demonstrated ability to identify commercial opportunities within existing client relationships.
High level of verbal and written communication skills.
High level of IT competence is preferred however training will be provided.
This role operates primarily during business hours. Occasional attendance at key programme events may be required.

Our Company

Culture values: Brave, Ownership, Agile, Team Work, Open Mindedness, Resourceful, Passionate & Continual Development

Culture statement:

Progressive is an autonomous, dynamic culture, where we are empowered to own our decisions and act according to the values.
We take responsibility for mistakes, own them, and see failure not as failure but as valuable lessons.
We are a united team who support each other, and are resourceful and creative.
We have an open office and energetic atmosphere, holding each other accountable to results.
We share what we know and train up others so they can progress their career.
We are open, respectful and give feedback privately.
We are agile, flexible, and we act and communicate quickly, striving for excellence and celebrating our successes.
We attract people who value their career highly, love a challenge, are resilient, value longevity, brush off rejection, are adaptable, solution focused & productive under pressure.

Pay: £28,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension

Work Location: In person

Quick apply

Refine Your Search

client experience manager jobs in peterborough, eng

Programme Manager

Appointment Setter

Customer Experience Manager

Project Delivery Manager

Mobile Area Supervisor (Peterborough & Surrounding Area) - 270

Senior Operations Manager

Trade Compliance Manager (Global Division)

Marketing Agency Manager

Fleet Manager/Coordinator - Multi Franchise

Account Manager

Contracts Manager

Client Relationship Manager

Lettings Property Administrator

Insurance Consultant/Insurance Broker

Project Manager (Water)

Account Manager and Onboarding Specialist

Repairs Supervisor

Project Manager

Construction Learning Support Assistant

Voids Supervisor

I want to receive the latest job alerts for client experience manager in peterborough, eng

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