Customer experience manager Work, Jobs in Peterborough, Eng (with Salaries)

Fractional Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
10d
Customer Service Representative - Peterborough
Diligenta —Peterborough
- From £26,228 a year
- Full-time
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Retail Sales Advisor - Peterborough
Oak Furnitureland —Peterborough
- £48,300 - £53,950 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme
Padel Club Community / Site Manager
Padel Tree Limited —Peterborough
- £30,000 - £60,000 a year
- Full-time
- No experience needed
- In-person
- Communication skills
Quick apply
3d
Head of Customer Service
Trade Mastermind Limited —Peterborough
- £60,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
1d
Sales Assistant at Tesco
The Entertainer at Tesco —Peterborough
- £11.15 - £12.71 an hour
- Overtime
Quick apply
Customer Service Advisor
Eakin Healthcare —Peterborough
- £26,719.50 a year
- 8 hour shift
- Hybrid work
- Travel
- Business
- Free parking
- Referral programme
Quick apply
2d
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Travel
- Recruiting
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Peterborough
- £3,800 a month
- Full-time
- Sales
Quick apply
Deputy Venue Manager (FTC)
Holmewood Hall —Holme
- Up to £32,000 a year
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
Team Manager - Part Time 19hrs
Matalan —Peterborough
- From £27,034 a year
- Part-time
- Training & development
- Retail management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Account Manager
PremCom UK Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- Computer literacy
- Writing skills
- Continuous improvement
- Free parking
Quick apply
Aftercare/Warranty Team Leader
THE MOTOR GROUP —Peterborough
- £26,782.00 - £39,119.63 a year
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
Quick apply
3d
Data & Insights Manager
Trade Mastermind Limited —Peterborough
- £50,000 - £60,000 a year
- Full-time
- CRM software
- Analysis skills
- In-person
- Free parking
Quick apply
4d
Senior Leisure Assistant ( zero hours contract)
Stanground Academy —Peterborough
- £14.82 an hour
- Free parking
- Annual leave
Sales Account Manager
ABAgri —Peterborough
- From £28,000 a year
- Weekend availability
- Hybrid work
- Business development
- Travel
- Communication skills
Workforce Planning and Performance Lead - Fixed Term
CITB —Peterborough
- £42,642 a year
- Full-time
- Databases
- Presentation skills
- Continuous improvement
- Free parking
- Employee assistance programme
Training Provider Relationship Manager - Permanent
CITB —Peterborough
- £42,642 a year
- Full-time
- CRM software
- Business development
- Presentation skills
- Employee assistance programme
Appointment Setter
AWR Peterborough —Peterborough
- £25,000 - £45,000 a year
- Part-time
- Salesforce
- English
- Communication skills
- Free parking
Quick apply
3d
Customer Support Administrator (Helpdesk)
ICE - Industrial Cleaning Equipment —Peterborough
- Full-time
- Communication skills
- Annual leave
Quick apply
5d

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customer experience manager jobs near peterborough, eng

Fractional Chief Operating Officer (COO)

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£150,000 - £200,000 a year
10 days ago

Qualifications

Succession planning
Resource allocation planning
Operations management
Senior management experience
Profit & loss
Continuous improvement
Continuous improvement cycles oversight
Team management
Recruiting
Operational strategy development
Management reporting
Business strategy and management experience
Leadership
Financial acumen
Growth strategy
Operations leadership experience

Full job description

Fractional Chief Operating Officer (COO) / Future CEO
Trade Mastermind Group

Location
Peterborough, Cambridgeshire

Package
Compensation will be agreed based on days per week, using a full-time equivalent salary range of £150,000-£200,000.

Performance Bonus
Executive Benefits
EMI Share Options Available
Potential Future CEO Pathway

The Opportunity

This is not a traditional COO role.

This is an opportunity for a proven executive leader to help scale one of the UK’s fastest-growing business education and consulting groups.

We are seeking a commercially minded operator who has previously operated at executive level within a £20M+ organisation and has the ambition, capability and leadership credentials to potentially progress into a future CEO role.

The successful candidate will work directly alongside founder and entrepreneur Joseph Valente, taking responsibility for the day-to-day operation of the business whilst helping build the infrastructure, systems, leadership team and governance required for the next phase of growth.

Our ambition is simple:
To build the UK’s leading business growth platform for trades, construction and service-based business owners.

This role is designed for someone who wants to build a company, not simply manage one.

About Trade Mastermind

Trade Mastermind is one of the UK’s leading business education and consulting companies for trades and construction business owners.

Through coaching, training, events, marketing services, recruitment solutions, funding support and technology, we help ambitious business owners scale faster, increase profitability and build more valuable businesses.

The group operates across multiple brands and serves business owners throughout the UK.

With ambitious plans for continued growth, investment and expansion, we are seeking an exceptional operator to help build the next chapter of the company.

The Mission

Your mission is simple:
Build a business that can scale without the founder being involved in every operational decision.

You will become the leader of the leadership team and ultimately the person responsible for ensuring the business executes at the highest possible level.

Success in this role means:

Leadership team fully accountable
KPIs measured and managed
Clear operating rhythm throughout the organisation
World-class customer experience
Strong financial discipline
Recruitment and development of exceptional talent
Operational excellence across all departments
Founder focused on vision, growth, acquisitions, partnerships and strategic direction

Key Responsibilities

Leadership & Accountability

Lead the Senior Leadership Team
Hold department heads accountable to targets, KPIs and objectives
Drive a high-performance culture throughout the organisation
Ensure company priorities are executed on time and to standard
Create alignment between all departments
Build leadership capability across the business

Operational Excellence

Design and implement scalable operating systems
Improve efficiency, productivity and accountability
Build governance, reporting and management frameworks
Create operational infrastructure capable of supporting significant growth
Drive continuous improvement across the organisation

Growth & Scaling

Help scale the business towards £100M+ revenue
Support future acquisitions and integrations
Build systems capable of supporting rapid expansion
Prepare the business for institutional investment and future enterprise value creation

Team Building

Recruit and develop senior leaders
Build succession plans across key functions
Develop managers into high-performing leaders
Strengthen culture, standards and accountability throughout the business

Financial Performance

Work closely with the CFO and executive team
Improve operational profitability
Increase efficiency and EBITDA
Drive performance through data, reporting and accountability
Ensure resources are allocated effectively to support growth

Essential Experience

Applicants must be able to demonstrate:

Previous COO, CEO, Managing Director or Divisional Director experience
Executive leadership experience within a business generating a minimum of £20 million annual revenue
Full P&L responsibility
Experience leading multi-disciplinary teams across Sales, Marketing, Operations, Finance and Customer Success
Experience managing and developing senior leadership teams
Proven experience scaling businesses through significant periods of growth
Strong commercial and financial acumen
Experience implementing KPI, reporting and accountability frameworks
Ability to operate as the second-in-command within a founder-led organisation

Highly Desirable

Experience leading a £50M+ business
Private Equity-backed business experience
Experience preparing businesses for investment, acquisition or exit
Experience within education, consulting, professional services, construction, home improvement or service-based industries
Acquisition and integration experience
Experience helping founders transition from operator to visionary leadership roles

Characteristics Required

High energy
Exceptional leadership capability
Commercially minded
Strong decision-maker
Results driven
Highly organised
Relentless executor
High standards
Comfortable with accountability
Comfortable holding others accountable
Ambitious and growth-oriented
Naturally respected by senior leaders

What Success Looks Like

Within 12 Months

Leadership team operating at a significantly higher level
KPI management embedded throughout the organisation
Strong management and accountability structures in place
Improved operational efficiency and profitability
Enhanced customer experience and retention
Founder spending significantly less time in day-to-day operations

Within 3–5 Years

Potential progression into Group CEO role
Responsibility for leading a significantly larger organisation
Participation in substantial enterprise value creation
Opportunity to help build one of the UK’s most influential business growth companies

Important

This role is not suitable for candidates whose largest leadership experience has been within a small business environment.

Applicants should have operated at executive level within a business generating a minimum of £20 million annual revenue and be comfortable leading large teams through periods of rapid growth.

We are looking for a proven business leader, not simply an operations manager.

Why Join?

Most COO roles involve maintaining a business.
This role involves helping build one.

You will work directly with a founder who has ambitious plans for growth, expansion and long-term enterprise value creation, whilst being given the autonomy and responsibility to make a genuine impact.

If you are an ambitious operator who wants the opportunity to scale a high-growth company, lead an executive team and potentially progress into a CEO position, we would like to hear from you.

How to Apply

Please submit your CV together with a covering letter outlining:

The largest business you have helped lead
The revenue size of that organisation
The number of people you managed
The growth journey you helped deliver
Examples of operational improvements you implemented
Why you believe you are the right person to help scale Trade Mastermind into its next chapter

Applications without this information may not be considered.

Pay: £150,000.00-£200,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in peterborough, eng

Fractional Chief Operating Officer (COO)

Customer Service Representative - Peterborough

Retail Sales Advisor - Peterborough

Padel Club Community / Site Manager

Head of Customer Service

Sales Assistant at Tesco

Customer Service Advisor

HR Advisor - Health and Social Care

JUNIOR SALES ADVISOR

Deputy Venue Manager (FTC)

Team Manager - Part Time 19hrs

Customer Account Manager

Aftercare/Warranty Team Leader

Data & Insights Manager

Senior Leisure Assistant ( zero hours contract)

Sales Account Manager

Workforce Planning and Performance Lead - Fixed Term

Training Provider Relationship Manager - Permanent

Appointment Setter

Customer Support Administrator (Helpdesk)

I want to receive the latest job alerts for customer experience manager in peterborough, eng

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