Head of customer service Work, Jobs in Peterborough, Eng (with Salaries)

Duty Operations Manager
Edu-Lettings UK Ltd —Peterborough
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
8d
Operations Manager
Valor Hospitality —Peterborough
- £45,000 a month
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
6d
Area Manager
EG On The Move Ltd —Peterborough
- £35,000 a year
- Full-time
- Travel
- Organisational skills
- Retail management
- Annual leave
- Employee discount
Quick apply
1d
HR Advisor - Health and Social Care
Glenholme Healthcare Ltd —Peterborough
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply
Customer Service Coordinator
URBN —Peterborough
- Full-time
- Microsoft Powerpoint
- English
- Microsoft Office
- Employee discount
- Gym membership
Contract Administrator
GB Railfreight —Paston
- Management
- Contracts
- Negotiation
- Annual leave
- Employee assistance programme
3d
Head of Finance
Howden Turbo UK Limited —Peterborough
- Accounting
- Communication skills
- Free parking
- Annual leave
Quick apply
Events Executive
Zellis —Peterborough
- Organisational skills
- Annual leave
Scheduler/Administrator
Ark Fire Protection Ltd —Peterborough
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Gym membership
Quick apply
Head of Finance
Chart Industries —Peterborough
- Accounting
- Communication skills
- Free parking
- Annual leave
Sales Manager
Duckworth Motor Group —Kirton
- £80,000 - £90,000 a year
- Full-time
- Sales
- English
- In-person
Quick apply
3d
Service Colleague (Food Services)
ASDA —Park
- £13.10 an hour
- Part-time
- Food service
- Communication skills
- Employee assistance programme
- Employee discount
7d
Production Operative Days & Nights
Solenis —Park
- Full-time
- Hotel
- Computer skills
- Annual leave
- Employee discount
Middleweight Designer
DS Smith —Ely
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
8d
Revenues and Benefits Manager
Huntingdonshire District Council —Huntingdon
- £58,842 a year
- Full-time
- Hybrid work
- Leadership
- Flexitime
6d
Compliance Coordinator
Fleet-Serv —Peterborough
- £25,850 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
Quick apply
Retail Store Manager
French Connection —Spalding
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Store discount
- Employee discount
Quick apply
7d
Head Chef
David Lloyd Clubs —St. Neots
- £15 - £17 an hour
- Employee discount
Programme Manager - Enterprise Services
Compare the Market —Peterborough
- Hybrid work
- Oracle
- Agile
Quick apply
10d
Military Training Instructor
Learning Curve Group —Peterborough
- £26,000 - £30,000 a year
- Full-time
- Military
- English
- Classroom experience
- Annual leave

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Duty Operations Manager

Edu-Lettings UK Ltd -
Peterborough

Quick apply

Job details

Full-time
£27,000 - £29,000 a year
8 days ago

Benefits

Free parking
Health & wellbeing programme
Employee discount
Referral programme
On-site parking

Qualifications

Hospitality
Driving Licence
Management
Customer service
Organisational skills
Leadership

Full job description

Join Our Mission to Make a Difference!

At Edu-Lettings, we’re on a mission to unlock the potential of school facilities across the UK, making them accessible to communities for sports, fitness, and events. We believe in creating a welcoming, supportive, and engaging environment where people can thrive and we need Duty Operations Manager who shares our passion for community impact!

With over 130 venues nationwide, we bring schools to life after hours, providing thousands of people daily with safe and high-quality spaces to be active. If you're a driven leader with an eye for detail, a love for operational excellence, and a knack for managing teams, this role is for you!

What You’ll Be Doing

As a Duty Operations Manager, you will support the Senior Operations Manager in the day-to-day running of our letting’s services across a designated region of schools. This is a field-based leadership role focused on operational delivery, team support, and ensuring the highest standards of service.

You will take full ownership of regional operations in the Senior Manager’s absence and act as a key point of support in delivering performance, quality, and compliance in line with company expectations.

Operational Support & Leadership

Support all operational functions across school sites under the guidance and direction of the Senior Operations Manager.
Assist with rota coordination, staffing support, and delivery of consistent service standards.
Be regularly present in the field, including weekends, to maintain high visibility and support site teams.
Act as the designated Duty Manager across the region when scheduled, including full ownership of the operational service in the Senior Manager’s absence.
Carry out routine checks across sites, including file audits, cleanliness reviews, and safety compliance.
Support incident responses and ensure prompt communication with Senior Management.

Team Support & Daily People Management

Act as a first line of support to Operations Staff and Site Assistants, escalating concerns where necessary.
Support and coach site-based staff, including leading shift handovers, offering on-the-job training, and ensuring staff are following correct procedures.
Monitor day-to-day performance and flag any areas of concern to the Senior Operations Manager.
Contribute to the creation of weekly rotas and ensure correct staffing coverage at each site.
Support with onboarding new team members and training refreshers as directed.

Systems, Processes & Operational Compliance

Assist in the daily upkeep of operational systems to support compliance and tracking
Red Process: Monitor risk logs and help implement resolutions under supervision.
Key Log: Ensure site access is recorded accurately across all schools visited.
Bible Updates: Keep on-site information and updates aligned with real-time changes.
HR: Record and report absences, lateness, and availability for team members.
Booking/Rota Checks: Conduct daily reviews to confirm correct staffing vs. schedule alignment.

Financial Support & Payroll Coordination

Assist with preparing accurate weekly staff hours, rotas, and absence information for payroll purposes.
Ensure timely submission of payroll data to the Senior Manager or Head Office.
Work with the Senior Operations Manager to help manage staffing budgets and reduce unnecessary costs on-site.
Support in identifying and reporting potential cost efficiencies across operations.

Stakeholder Engagement & Service Delivery

Be a visible and professional point of contact on school sites during lettings hours.
Support the resolution of service complaints on-site, escalating where needed.
Ensure that customer and school satisfaction is prioritized through responsiveness, professionalism, and consistency.
Work closely with bookings and scheduling teams to ensure operational feasibility and service continuity.

Reporting & Documentation

Submit daily operational reports, including incident logs, shift summaries, and site updates.
Complete leavers forms, expense submissions, and any HR-related documentation accurately and on time.
Always maintain compliance with operational and safeguarding procedures.
Support transparent documentation and reporting in collaboration with the Senior Manager and Head Office.

What We’re Looking For

We need an engaging and energetic leader who thrives in a fast-paced environment and has experience managing multi-site operations. If you’re a people-first, hands-on manager with a passion for community-driven services, you’ll love this role!

⭐ Experience in a leadership role, delivering exceptional customer service.
⭐ A track record of scaling operations and managing large teams.
⭐ Proven ability to mentor and develop managers to bring out their best.
⭐ Strong operational experience, ideally within leisure, facilities, or a similar sector.
⭐ A proactive mindset with a passion for problem-solving and innovation.

Why Join Us?

Exciting Growth – Be part of a rapidly expanding company with a big vision.
Impactful Work – Help communities stay active and make a real difference.
Career Progression – Opportunities to grow and develop within the company.
Competitive Salary & Bonus – £27K-£29K + £2K performance bonus.
Total Package Value: £31,000
Car Allowance & Travel Expenses – We’ve got your travel covered! - £1200 plus 0.24p per mile
Variety & Flexibility – Every day is different, with hands-on fieldwork.

What You Need to Know Before Applying

This role requires an Enhanced DBS & Children's Barred List Check.
Evening & weekend work is required, as this is when our venues are busiest.
A full driving license and access to a vehicle are essential due to national travel.
Overnight stays may be required (expenses & accommodation covered).

Job Type: Full-time

Pay: £27,000.00-£29,000.00 per year

Benefits:

Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Willingness to travel:

100% (required)

Work Location: On the road

Quick apply

Refine Your Search

head of customer service jobs in peterborough, eng

Duty Operations Manager

Operations Manager

Area Manager

HR Advisor - Health and Social Care

Customer Service Coordinator

Contract Administrator

Head of Finance

Events Executive

Scheduler/Administrator

Head of Finance

Sales Manager

Service Colleague (Food Services)

Production Operative Days & Nights

Middleweight Designer

Revenues and Benefits Manager

Compliance Coordinator

Retail Store Manager

Head Chef

Programme Manager - Enterprise Services

Military Training Instructor

I want to receive the latest job alerts for head of customer service in peterborough, eng

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