Sales and customer services team leader Work, Jobs in Peterborough, Eng (with Salaries)

Head of Customer Service
Trade Mastermind Limited —Peterborough
- £60,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
22h
Supervisor
Lush —Peterborough
- £14.45 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Fractional Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
9d
Team Leader
Flying Tiger Copenhagen —Peterborough
- Customer service
- Leadership
- Communication skills
17h
Retail Supervisor
Superdrug —Peterborough
- £13.50 an hour
- Weekend availability
- Customer service
- Supervising experience
- Leadership
- Store discount
- Employee discount
3d
Retail Shift Leader
Krispy Kreme —Peterborough
- £13.78 an hour
- Weekend availability
- Serving
- Sales
- Customer service
- Paid training
- Annual leave
Quick apply
14d
Store Management opportunities - Convenience Peterborough
Morrisons —Peterborough
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
Customer and Trading Manager - Online
Sainsbury's —Peterborough
- From £31,450 a year
- Customer service
- Retail management
- Leadership
- Employee discount
Branch Sales Manager
AWR Peterborough. —Peterborough
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Leadership
Quick apply
10d
Business Development Executive
Dawsongroup —Peterborough
- Full-time
- CRM software
- Business development
Quick apply
Apprentice Retail Sales Assistant
Superdrug —Peterborough
- £9.75 an hour
- Customer service
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
Store Manager
Machine Mart —Peterborough
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Area Operations Manager
Well Pharmacy —Peterborough
- Sales
- Continuous improvement
- Patient care
Trading Team Leader
Morrisons —Stamford
- Customer service
- Training & development
- Leadership
Quick apply
Deputy Venue Manager (FTC)
Holmewood Hall —Holme
- Up to £32,000 a year
- Weekend availability
- Bar
- Customer service
- Hotel
- Free parking
Senior Business Change & Technology Project Manager (18 Month FTC)
AB Agri —Peterborough
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Area Sales Manager - Peterborough
CarFinance247 —Peterborough
- Up to £50,000 a year
- CRM software
- Business development
- In-person
Quick apply
Area Sales Manager (North)
Guttridge —Spalding
- CRM software
- Computer literacy
- Computer skills
Sports Centre Team Leader
P & E Sports Lettings Ltd —Cambridge
- £28,500 a year
- Weekend availability
- First Aid Certification
- Team management
- Organisational skills
- Free parking
- Gym membership
Quick apply
11d
Customer Success Consultant, Remote
Oxford University Press —Kettering
- Remote
- CRM software
- Data analysis skills
- Organisational skills
- Employee discount

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sales and customer services team leader jobs near peterborough, eng

Head of Customer Service

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£60,000 a year
22 hours ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Stakeholder collaboration
Team management
Customer renewal management
Churn prevention
Customer loyalty building
Management reporting
Customer support
Multidisciplinary collaboration
Account management
Leadership

Full job description

Head of Customer Service

Location: Peterborough (Full-Time, Office-Based)
Salary: £60,000 per annum (dependent on experience)
Reporting to: Chief Executive Officer (CEO)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000+ active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:
To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough - the world’s first dedicated university for trades - featuring a 300‑person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Head of Customer Service, you will take full ownership of the end-to-end customer journey, from onboarding through to retention and contract renewal.

This is a senior leadership role responsible for ensuring exceptional service delivery across all customer touchpoints, while driving retention, customer satisfaction, and long-term value.

You will play a key role in supporting the next stage of Trade Mastermind’s growth by leading a high-performing customer service function.

Key Responsibilities Customer Service Leadership

Build, lead, and develop a high-performance customer service team
Set customer service standards, SLAs, and quality benchmarks
Ensure fast, responsive, and solutions-focused support

Customer Onboarding

Design and oversee a structured onboarding journey
Ensure consistency from first contact through to full programme engagement

Account Management & Customer Success

Oversee Customer Account Management (CAM) to ensure proactive customer care
Support customers in achieving results and outcomes from our programmes

Retention & Renewals

Own customer retention strategy
Reduce churn and maximise contract renewals

Commercial Growth

Support structured upsell and progression pathways in collaboration with Sales
Contribute to increasing customer lifetime value (LTV)

Reporting & Insight

Track and report on key metrics including NPS, retention %, renewals, and LTV
Use insight to continuously improve service performance

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance
Act as a customer advocate within the senior leadership team

About You

Proven experience in customer service, customer success, or operations leadership
Background in education, training, coaching, SaaS, or subscription-based businesses (desirable)
Strong understanding of retention, churn, and customer satisfaction
Confident people leader with experience managing teams and managers
Comfortable working in a fast-paced, entrepreneurial environment

What We Offer

Salary of £60,000 per annum
Career progression and leadership development opportunities
A fast-growing, entrepreneurial business with a strong performance culture

Benefits

Company equipment provided
Tailored training and development
Regular company and team events
Health & wellbeing programme
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised brand
Make a meaningful impact on thousands of trade entrepreneurs
Be part of a business scaling rapidly towards £25M+ revenue
Do work that genuinely changes lives and businesses

If you’re ready to relight your passion for leadership, customer excellence, and growth -join a team that is shaping the future of the trade and construction industry.

Pay: £60,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

sales and customer services team leader jobs in peterborough, eng

Head of Customer Service

Supervisor

Fractional Chief Operating Officer (COO)

Team Leader

Retail Supervisor

Retail Shift Leader

Store Management opportunities - Convenience Peterborough

Customer and Trading Manager - Online

Branch Sales Manager

Business Development Executive

Apprentice Retail Sales Assistant

Store Manager

Area Operations Manager

Trading Team Leader

Deputy Venue Manager (FTC)

Senior Business Change & Technology Project Manager (18 Month FTC)

Area Sales Manager - Peterborough

Area Sales Manager (North)

Sports Centre Team Leader

Customer Success Consultant, Remote

I want to receive the latest job alerts for sales and customer services team leader in peterborough, eng

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