Senior customer support representative Work, Jobs in Pilsley, Dby (with Salaries)

Private Patient Coordinator
Newmedica —Barlborough
- £26,500 - £28,500 a year
- Research
- Microsoft Office
- Administrative experience
Quick apply
4d
Customer Service Representative
R Line Associates —Sheffield
- £14 - £16 an hour
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
3d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
6d
Key Account Manager
Rotherham Metropolitan Borough Council —Rotherham
- £42,839 - £46,142 a year
- Full-time
14d
Senior Human Resources Business Advisor
Metropolitan Police —Kilburn
- £62,310 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Human resources
13d
Senior Account Manager - Derby
Everything Tech Group —Derby
- £45,000 - £55,000 a year
- Full-time
- CRM software
- Business development
- Communication skills
- Annual leave
Quick apply
6d
Senior Trading Standards Officer
Civic Recruitment Limited —Nottingham
- £26.45 an hour
- Weekend availability
- Analysis skills
- Presentation skills
- Continuous improvement
Quick apply
12d
Student Experience Officer
University of Sheffield —Sheffield
- £27,319 - £31,236 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- School
- Annual leave
- Employee discount
Sales Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- CRM software
- In-person
- Leadership
Quick apply
Manager, Quality Assurance
Alliance Healthcare —South Normanton
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
5d
Retail Advisor
R Line Associates —Sheffield
- £14 - £16 an hour
- Weekend availability
- Microsoft Word
- POS
- In-person
- Free parking
- Paid training
Quick apply
13h
Fostering Team Manager - Supervisory
Rotherham Metropolitan Borough Council —Rotherham
- £51,356 - £54,495 a year
- Full-time
- Experience working with children
- Team management
Integrated Working Officer x 2 Posts
Rotherham Metropolitan Borough Council —Rotherham
- £28,598 - £31,022 a year
- Full-time
- Experience working with children
- School
11d
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
4h
Operations Manager
Sonoco Limited RPC Chesterfield and Bradford —Chesterfield
- Bachelor's degree
- Continuous improvement
- Quality control
Quick apply
Sales Development Representative - Digital Commerce
Columbus United Kingdom —Nottingham
- Full-time
- Hybrid work
- Business development
- Travel
- Annual leave
- Work from home
Quick apply
Property and Facilities Programme Manager
Rotherham Metropolitan Borough Council —Rotherham
- £58,165 - £62,094 a year
- Full-time
- Continuous improvement
- Communication skills
8d
HR Consultant x 2 Posts
Rotherham Metropolitan Borough Council —Rotherham
- £35,412 - £38,220 a year
- Full-time
- Human resources
- Recruiting
- IT
Senior ER Advisor
GXO Logistics —Newark-on-Trent
- Up to £42,000 a year
- Full-time
- Human resources
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
7d
Human Resources Business Partner
Trelleborg Industrial Solutions - Engineered Coated Fabrics —Nottingham
- Continuous improvement
- Travel
- Recruiting
- Employee assistance programme

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senior customer support representative jobs near pilsley, dby

Private Patient Coordinator

Newmedica -
Barlborough

Quick apply

Job details

Permanent
£26,500 - £28,500 a year
4 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Updating electronic health records
Stakeholder liaison
Updating electronic care records
Patient appointment coordination
Administrative support experience
Research
Complaint handling
Patient service
Microsoft Office
Administrative experience
Quality assurance
Appointment booking and call handling
Continuous improvement
Client services
Clinical audit participation
Clinical audit
Electronic patient record systems
Safeguarding procedures
Customer interaction
Patient record updating
Child safeguarding
Managing patient records
Communication skills
Marketing

Full job description

WHO ARE WE?

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.

Our Purpose is to make a positive difference to people’s lives

We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver over 225,000 patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

ROLE SUMMARY

As a Private Patient Co-ordinator, you would be responsible for ensuring that Private Clinics are set up and managed appropriately with all relevant administration completed, and that private patients have a fantastic experience with us from the first point of contact, through to the end of their treatment pathway.

We want to offer our private patients a truly personalised service and the Private Patient Coordinator role is key to ensuring patients feel fully supported throughout their journey by someone they know and trust.

Private Patient Co-ordinators are also the central point of contact for all telephone queries from both patients and clinic staff regarding Private Patients, and also for ensuring all initial enquiries and referrals are dealt with within the required KPIs.

KEY RESPONSIBILITIES

You will be a named point of contact for private patients, and you will support them at all times during their journey with us, including during their time in clinic for appointments and treatment/surgery
Ensuring patient completion of lifestyle questionnaire to support delivery of personalised care
Be a link between the patient and the consultant, ensuring all relevant information is shared to support the patients care and experience
Reminder calls to patients before their appointment is due to confirm and to see if they have any questions/concerns so they can be addressed
Completion of follow up calls day after treatment/surgery to check in on patients
Managing and dealing with private enquiries from patients and referrers and action within set KPIs
Book follow-up appointments onto appropriate clinics.
Managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up to date.
To book patient appointments, ensuring that the patients’ needs are met.
Take payment of the invoice either in advance or on the day of treatment
Work with the Private Insurance Companies to ensure smooth transactions
Ensure that all clinic correspondence is sent out in a timely manner.
In the absence of private demand, support all other administrative duties within the service as directed by the management team
Maintaining a positive relationship with internal and external staff at every interaction.
Maintain a committed approach to continued professional development and clinical governance, including participating in appraisal process, clinical audits and research as required.

CUSTOMER CARE

To act as first point of contact for any queries or complaints from private patients and any external agencies.
Ensure all queries, voicemails or messages are actioned and responded to in a timely manner.

THE INDIVIDUAL

EXPERIENCE & KNOWLEDGE

Experience of working in a healthcare environment would be advantageous but not essential
Experience of working in a customer service-based environment and a passion for delivering excellent service and care over the telephone, via written communication and face to face
Experience of carrying out various administrative tasks and working in an administrative function
Experience of managing complaints or challenging situations and providing solutions to resolve issues.

SKILLS & PERSONAL ATTRIBUTES

Proven customer service skills with a passion for customer care
Outstanding telephone manner with the ability to adapt approach to different situations.
Committed to delivery of consistently high standards in all areas of responsibility at all times
Proven administrative skills including the ability to follow processes
Good organisation skills and the ability to multi-task
Ability to reassure and support patients in a healthcare setting where people may be nervous or anxious about treatment
Able to balance working independently with appropriate escalation
Ability to effectively juggle and manage a busy and varied workload
Whilst Newmedica would not tolerate harassment or bullying, some callers (clients, carers and staff) may be distressed, anxious or aggressive through stress. Staff must be able to respond to all callers with tact, diplomacy, and kindness.
Excellent verbal and written communication skills.
Self-starter with the ability to work on your own initiative, as well as working well within a team.
Enjoy the routine and rhythm of a process-driven environment.
Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.

SUPPLEMENTAL INFORMATION COMMON TO ALL ROLES

ADDITIONAL RESPONSIBILITIES

Actively promote and market Newmedica and present a positive image of the Company and its activities both within and outside the Healthcare environment.
Ensure the quality standards and performance measures applying to the work of the section are met and facilitate continuous improvements in all aspects of the post.
Undergo any self-development and training as necessary for success in the role and provide support and development for others where appropriate.
Carry out any duties at all times in accordance with the Company’s policies including Equality and Diversity and Health and Safety.
Promote by positive example both internally and externally, the purpose and vision of Newmedica.
Undertake any other responsibilities commensurate with the grade of the post, which the principal or their senior management representative may from time to time require.

STATUS OF THIS DOCUMENT

This job description is a guide to the work that you will initially be required to undertake.
It may be changed from time to time, in consultation with you, to meet changing circumstances.
It does not form part of your contract of employment.

CRIMINAL RECORDS DECLARATION

Newmedica is exempt from Rehabilitation of Offenders Act (1974) and we will ask applicants to disclose details of convictions, irrespective of whether they are spent or not.

SAFEGUARDING

It is the responsibility of all Newmedica employees and contractors to fully comply with Newmedica’s safeguarding policies and procedures.
Individuals must ensure that they understand their role in protecting adults and children that may be at risk of abuse.

Quick apply

Refine Your Search

senior customer support representative jobs in pilsley, dby

Private Patient Coordinator

Customer Service Representative

General Manager

Key Account Manager

Senior Human Resources Business Advisor

Senior Account Manager - Derby

Senior Trading Standards Officer

Student Experience Officer

Sales Manager

Manager, Quality Assurance

Retail Advisor

Fostering Team Manager - Supervisory

Integrated Working Officer x 2 Posts

Operational Support Officer

Operations Manager

Sales Development Representative - Digital Commerce

Property and Facilities Programme Manager

HR Consultant x 2 Posts

Senior ER Advisor

Human Resources Business Partner

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