It Work, Jobs in Pontypridd, Rct (with Salaries)

IT Service Desk Analyst
PHS Group —Caerphilly
- £26,666 a year
- Full-time
- Communication skills
- Time management
- Free parking
- Employee discount
6d
IT Service Desk Analyst
PHSGroup —Caerphilly
- £26,666 a year
- No weekends
- Communication skills
- Time management
- Free parking
- Employee discount
6d
1st Line IT Support Technician
CCSW LTD —Cardiff
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
7d
IT Support Officer
Newport Live —Newport
- From £25,949 a year
- Full-time
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
IT Service Desk Manager
Deloitte —Port Talbot
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
14d
IT Manager
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
- Employee assistance programme
Quick apply
Systems Analyst I
Thermo Fisher Scientific —Newport
- Full-time
- Customer service
- English
- Databases
14d
Senior IT Service Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Leadership
- Annual leave
- Flexible schedule
IT Support Team Leader
Redkite Solicitors —Cardiff
- £32,500 a year
- Full-time
- Customer service
- Continuous improvement
- Travel
- Annual leave
Systems Analyst / Tester
Capgemini Sogeti —Cardiff
- Hybrid work
- Agile
7d
Senior IT Service Manager - User Experience & Support Services
Office for National Statistics —Newport
- £41,985 - £47,121 a year
- Full-time
- Presentation skills
- Continuous improvement
- Agile
1d
Systems Analyst / Tester
Capgemini —Cardiff
- Hybrid work
- Agile
7d
Senior Service Desk Analyst
SmartSearch —Cardiff
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Service Desk Technician
Exponential-e —Bridgend
- Maintenance
- Communication skills
- Referral programme
Quick apply
2d
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
8d
Customer Service Helpdesk Operative Apprenticeship
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
6d
Technical Support Officer
North Somerset Council —Weston-super-Mare
- £32,061 - £34,434 a year
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Communication skills
- Annual leave
13d
Product Technical Support Engineer - TMS
Atlas Copco Group —Clevedon
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Systems Administrator (RevTech) - UK Remote
Everway —Cardiff
- Remote
- Salesforce
- Flexible schedule
Quick apply
13d

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IT Service Desk Analyst

PHS Group -
Caerphilly

Apply Now

Job details

Permanent | Full-time
£26,666 a year
6 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Employee discount
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Microsoft Office Suite
ITIL
Technical support incident logging
Technical writing
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Time management

Full job description

IT Service Desk Experts - we’re looking for you!

IT Service Desk Analyst

Caerphilly Head Office

£26,666.64 and excellent benefits

Great hours Monday to Friday, no evening or weekend work

Full Time, permanent position

Great with IT related queries? Based in or near Caerphilly? Looking for a career rather than a job?

If you answered “Yes” to the above, this is the role for you. We’re hiring at phs Group – the leading Hygiene Services provider in the UK. We’re looking for the right person to join us as an IT Service Desk Analyst and it’s a role you will enjoy.

This role is ideal for you if you are technically minded and like to help and support people with their IT related questions. These questions could be regarding Microsoft Office, printers, monitors, docking stations, mobile technology or the internet. Your aim is to fix their issues promptly and efficiently by listening, building rapport, and asking questions to establish their needs. So, we’re looking for someone who enjoys resolving queries and helping colleagues.

So why phs Group? It’s a great place to work – a successful, market-leading company with a friendly, supportive atmosphere. You’ll be joining a brilliant team who support each other as well as other colleagues. We have great hours, a good salary and a fabulous list of benefits that continues to grow.

Love resolving technical issues? Reliable? Looking for a stable career in an established, successful company? You’re just the kind of person we’re looking for! And if you’re driving to our Caerphilly office, our free on-site car park will save you a fortune.

Your role as an IT Service Desk Analyst at phs Group:

You’ll be supporting our end users with service requests and incidents, either via telephone, email, or our call logging system
You’ll look after queries relating to system software, applications and hardware
You’ll follow the customer issues through to their conclusion to ensure they are resolved
All contacts and actions must be logged, documented, and updates provided so that the customer is supported
Any issues that cannot be resolved are to be escalated to the appropriate engineer with concise details and actions of the issue
You will also get to assist in creating technical documents, training material, and work / focus groups

The ideal candidate for this role will have:

Experience of an IT Service Desk (highly desirable)
Strong knowledge of MS Office products
Good knowledge of all common technologies in the desktop user environment
Understanding of Information Technology Infrastructure Library (ITIL) practices
Excellent verbal, written and communication skills
Brilliant Customer Service skills – calm, positive, professional and a great listener
Good organisation and time management skills
A natural inclination to find resolutions and work effectively within a team

In return for your commitment and expertise at phs Group:

A salary of £26,666 in a permanent full-time position
No weekend or evening working – great hours Monday to Friday (40 hours a week)
You’ll work in Head Office with excellent opportunities to develop your career here
Training opportunities to expand your skills. We offer accredited ILM training through external and in-house training
Apprenticeship opportunities on completion of the probationary period
Remote working from home may be possible after completion of the first 6 months of employment. You will be taking calls so you’ll need a dedicated work area at home for this.
23 days holiday plus bank holidays (31 days in total)
Amazing employee discounts with major supermarkets and retailers with phsPerks.com
Free Parking onsite so no parking costs
Other benefits such as improved parental leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

If this sounds like the opportunity you’ve been looking for, we would love to hear from you. Apply now.

About phs:

phs Group was founded in 1963 and are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during 63 years of business.

phs Group include: Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

Apply Now

Refine Your Search

it jobs in pontypridd, rct

IT Service Desk Analyst

IT Service Desk Analyst

1st Line IT Support Technician

IT Support Officer

IT Service Desk Manager

IT Manager

Systems Analyst I

Senior IT Service Manager

IT Support Team Leader

Systems Analyst / Tester

Senior IT Service Manager - User Experience & Support Services

Systems Analyst / Tester

Senior Service Desk Analyst

Service Desk Technician

Service Desk Advisor (First Line Helpdesk)

Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)

Customer Service Helpdesk Operative Apprenticeship

Technical Support Officer

Product Technical Support Engineer - TMS

Senior Systems Administrator (RevTech) - UK Remote

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