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Probation Service Officer - Gwent (Caerphilly Wales)
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Housing Solutions Officer

Civic Recruitment Limited
Pontypridd

Quick apply

Job details

Full-time | Fixed term contract
£22.52 an hour
22 hours ago

Qualifications

Case record updates
Experience working with individuals experiencing homelessness
Tenancy sustainment support
Communication skills
Negotiation

Full job description

Housing Solutions Officer – 6 Month Contract

Location: Sardis House, Pontypridd, Rhondda Cynon Taf, CF37 1DU

Rate: £22.52 per hour (Umbrella)

Contract: 6 Month Contract

Hours: Full Time

Working Pattern: Office Based

Pay: Bi-weekly

About the Role

We are seeking an experienced and highly motivated Housing Solutions Officer to join a busy Housing Solutions & Prevention Service.

This is a frontline homelessness prevention role where you will work directly with households who are homeless or threatened with homelessness, delivering housing advice, prevention interventions, homelessness assessments, and statutory decisions in accordance with the Housing (Wales) Act 2014.

Experience of working in homelessness under the Housing (Wales) Act 2014 is essential. Candidates must be able to demonstrate experience of making statutory homelessness decisions in line with the duties contained within the legislation.

The successful candidate will have a strong understanding of homelessness prevention, housing options, statutory duties, and safeguarding, together with excellent case management skills and the ability to work effectively in a fast-paced environment.

Key Responsibilities

Homelessness Prevention

Deliver comprehensive housing advice and homelessness prevention services.
Work proactively with households to prevent homelessness at the earliest opportunity.
Carry out housing options interviews and assessments.
Develop and maintain Personal Housing Plans.
Provide realistic advice on housing options and rehousing opportunities.
Support applicants to access the Common Housing Register.
Work closely with private landlords to prevent tenancy breakdown and accommodation loss.
Promote sustainable housing solutions and tenancy sustainment.
Use homelessness prevention funds appropriately to secure positive outcomes.
Conduct home visits where required.

Homelessness Assessments & Statutory Duties

Undertake statutory homelessness assessments under the Housing (Wales) Act 2014.
Apply and manage duties including:
- Section 66 Prevention Duty
- Section 73 Relief Duty
- Section 75 Final Duty
Investigate homelessness applications and gather supporting evidence.
Conduct enquiries with external agencies and partner organisations.
Make homelessness decisions in accordance with legislation, statutory guidance, and case law.
Prepare and issue detailed statutory decision letters.
Assess eligibility, homelessness status, and duties owed.
Determine when temporary or emergency accommodation is required.
Assess whether homelessness duties have ended.
Consider safeguarding concerns, medical evidence, and support needs when making decisions.

Partnership Working

Liaise with:
- Children's Services
- Social Services
- Supporting People Services
- Probation Services
- Prison Services
- Health Services
- Voluntary Sector Organisations
Participate in outreach work across hospitals, community venues, and partner locations.
Attend multi-agency meetings and case discussions.
Support vulnerable individuals with complex housing needs.

Case Management & Administration

Manage a complex caseload effectively and efficiently.
Maintain accurate case records using the Abritas system.
Respond to correspondence within agreed timescales.
Ensure compliance with policy, legislation, and customer service standards.
Contribute to service targets and homelessness reduction objectives.

Essential Requirements

✅ Significant homelessness experience under the Housing (Wales) Act 2014

✅ Experience making statutory homelessness decisions

✅ Strong knowledge of:

Housing (Wales) Act 2014
Homelessness Prevention
Housing Options
Private Sector Housing
Homelessness Case Law
Safeguarding
Temporary Accommodation Duties

✅ Experience managing homelessness caseloads.

✅ Experience issuing statutory decision letters.

✅ Experience working with vulnerable individuals and complex needs.

✅ Strong interviewing, assessment, and investigation skills.

✅ Excellent communication and negotiation skills.

✅ Ability to work independently within a fast-paced frontline service.

Desirable Requirements

Experience using Abritas.
Previous Welsh Local Authority experience.
Experience within Housing Solutions, Housing Options, or Homelessness Prevention teams.
Experience undertaking outreach work and home visits.

What's on Offer?

£22.52 per hour (Umbrella)
6 Month Contract
Office-Based Role
Location: Pontypridd
Bi-weekly Pay
Opportunity to play a key role in preventing homelessness and improving housing outcomes.
Varied caseload covering prevention, relief, assessments, and statutory decision-making.
Join a dedicated Housing Solutions & Prevention Service committed to supporting vulnerable households.

Applications are particularly welcomed from candidates with experience as a Housing Solutions Officer, Housing Options Officer, Homelessness Officer, Homelessness Prevention Officer, Housing Advice Officer, Housing Needs Officer, or Homelessness Assessment Officer with experience of the Housing (Wales) Act 2014.

Quick apply

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