Retail customer service representative Work, Jobs in Poole, Dor (with Salaries)

Customer Service Advisor
Better —Bournemouth
- £28,000 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
12d
Customer Care Sales Advisor
U-Drive —Poole
- £30,580 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Customer Service Assistant
Head2Toe Workwear —Poole
- £20,311.20 - £23,793.12 a year
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
- Free parking
- Employee discount
Quick apply
3d
Customer Service Assistant
Southern Co-op —Bournemouth
- Employee assistance programme
- Employee discount
Customer Services Advisor
Halfords —Ferndown
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
Customer Account Representative
Eaton —Wimborne
- Hybrid work
- Microsoft Word
- CRM software
- Writing skills
Customer Service Assistant
Admiral Slots —Bournemouth
- £12.95 an hour
- Weekend availability
- Customer service
- Cash handling
Quick apply
One Stop - Customer Service Assistant
One Stop —Blandford Forum
- £12.81 an hour
- Full-time
Experienced Sales Assistant and Customer Services
Daniels Fish & Chips —Weymouth
- Up to £13.50 an hour
- Part-time
- Bilingual
- Microsoft Word
- Hospitality
Quick apply
13d

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retail customer service representative jobs near poole, dor

Customer Service Advisor

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year
12 days ago

Benefits

On-site gym
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Ticket management
Complaint handling
Customer interaction

Full job description

Job Title: Customer Service Advisor

Location: Office based, Bournemouth

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We’re looking for a Customer Service Advisor to be the frontline support for our customers. You’ll be the first point of contact for incoming queries, ensuring customers feel supported and valued while helping resolve issues quickly and effectively. This role is essential to maintaining our reputation for excellent service and supporting the smooth running of our operations team.

Key Responsibilities:

Act as the first point of contact for customers by phone and email, ensuring every interaction is professional and helpful.
Handle billing queries and discrepancies efficiently, providing clear resolutions and reassurance.
Transfer calls to the right team members to maintain smooth communication across the business.
Take ownership of customer complaints, resolving them promptly and fairly.
Respond to a wide variety of inbound enquiries with clear, accurate, and timely information.
Process orders for additional telecoms equipment and services with accuracy and attention to detail.

Requirements

Previous experience in a customer service or customer support role.
Confident handling customer enquiries over the phone.
Experience responding to customer enquiries via email.
Proven ability to resolve customer complaints professionally and efficiently.
Experience dealing with customer billing enquiries.
Eligibility to work in the UK.

Benefits

Annual salary: £28,000 per year
Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off and Christmas shutdown
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Access to a confidential third-party Employee Assistance Programme (EAP), including an online GP service and counselling sessions whenever you need them.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

retail customer service representative jobs in poole, dor

Customer Service Advisor

Customer Care Sales Advisor

Customer Service Assistant

Customer Service Assistant

Customer Services Advisor

Customer Account Representative

Customer Service Assistant

One Stop - Customer Service Assistant

Experienced Sales Assistant and Customer Services

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