Duty manager Work, Jobs in Porthmadog, Gwn (with Salaries)

Customer Experience Advisor
Harlech Foodservice —Llanystumdwy
- From £19,233.76 a year
- Organisational skills
- Computer skills
- In-person
- Free parking
- Employee discount
Quick apply
Hotel - Duty Manager
Premier Inn —Porthmadog
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
Regional Engagement Officer North Wales
Warm Wales Ltd —North Wales
- £26,300 a year
- Full-time
- Driving
- Travel
- Data entry
Quick apply
12d
MRO Crew Chief (Llanbedr Airfield)
Windracers —Llanbedr
- Full-time
- Continuous improvement
- Team management
- In-person
Quick apply
Duty Manager
Iceland —Conwy
- £11.60 - £12.71 an hour
- Part-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
2d
Operations Supervisor
Arriva Cymru Limited —Bangor
- Weekend availability
- Supervising experience
- Team management
- Computer skills
Quick apply
Leisure Manager
Park Holidays UK —Caernarfon
- £27,435.96 a year
- Weekend availability
- Organisational skills
- Training & development
- Leadership
Duty Manager Bangor
Cancer Research Wales —Bangor
- £4,978.83 a month
- Customer service
- Team management
- Retail management
Quick apply
Security Officer
Mitie —Dolgellau
3d
Assistant Service Manager
Cartrefi Cymru —Pwllheli
- £29,149.91 a year
- Weekend availability
- Team management
- Annual leave
- Employee assistance programme
Quick apply
2d
Hotel & Restaurant Duty Manager – Award-Winning 5-Star Country House
Plas Dinas Country House & The Gunroom Restaurant —Caernarfon
- £28,000 - £33,000 a year
- Full-time
- Hospitality
- Customer service
- Restaurant management
- Employee discount
Quick apply
12d
Receptionist/Single Point of Access
Betsi Cadwaladr University Health Board —Bangor
- £26,813 - £27,890 a year
- Full-time
- Microsoft Office
- Front desk
- Typing
Assisstant Manager
Black Boy Inn —Caernarfon
- From £30,000 a year
- Full-time
- Hospitality
- Customer service
- Restaurant management
- Flexible schedule
Quick apply
Grounds & Maintenance Manager (PHMM)
Park Holidays UK —Caernarfon
- £31,930 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
5d
Customer Service Supervisor
Bangor University —Bangor
- £25,422 - £26,707 a year
- Part-time
- University
- First Aid Certification
- Data entry
- Annual leave
Veterinary Advisor - Field Delivery Wales
Animal and Plant Health Agency —Caernarfon
- £56,375 - £62,830 a year
- Part-time
- Management
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
2d
Sous Chef
Penmaenuchaf Hotel —Dolgellau
- Up to £46,000 a year
- Full-time
- Cooking
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Security Administrator
Bangor University —Bangor
- £27,319 - £30,378 a year
- Part-time
- University
- Computer skills
- In-person
11d
Business Development Manager (Northwest and North Wales)
Hydrafacial —Bangor
- £42,000 - £48,500 a year
- Marketing
- Salesforce
- Business development
Quick apply
Sales Assistant at Tesco
The Entertainer at Tesco —Bangor
- £11.15 - £12.71 an hour
- Temporary
- Merchandising
Quick apply

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Customer Experience Advisor

Harlech Foodservice -
Llanystumdwy

Quick apply

Job details

Fixed term contract
From £19,233.76 a year

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Sales support
Customer service call handling
Client engagement
Complaint handling
Customer relationship management
Organisational skills
Relationship management
Computer skills
Customer interaction
Outbound calling
Account management
Communication skills
Add-on sales
Time management

Full job description

Job Title: Customer Experience Advisor

Department: Customer Experience

Responsible to: Assistant Customer Experience Manager

Hours: 28 hours per week, with 35 hours also considered.

Salary: £19,233.76 rising to £20,851.09 after successful completion of probation (based on working 28 hours per week. This will be adjusted accordingly for 35 hours per week.)

This role is a fixed term contract (Maternity Cover) until end of June 2027.

Summary of Main Purpose of the Job:

The Customer Experience Adviser is responsible for managing and developing customer accounts through proactive engagement, delivering an excellent customer experience while driving sales growth and increasing average order value.

The role works closely with Field Sales Representatives to support account management, ensuring customers are regularly contacted, supported, and encouraged to maximise their spend through effective upselling and service delivery.

Knowledge and Skills Required:

Strong communication and relationship-building skills
Commercial awareness with a proactive sales mindset
Ability to identify and act on sales opportunities
Good organisational and time management skills
Strong IT and system capability
High attention to detail and accuracy
Ability to manage multiple accounts and priorities
Positive, resilient and customer-focused approach

Main Duties and Responsibilities:

Account Management & Customer Experience

Manage a portfolio of customer accounts, building strong and effective relationships
Work in alignment with Field Sales Representatives to support account growth and retention
Act as a key point of contact for customer queries, ensuring timely and professional resolution
Ensure all customer interactions are handled in line with company standards and expectations

Sales & Commercial Performance

Proactively conduct outbound calls to customers to drive engagement and sales
Identify opportunities to upsell, cross-sell and increase average delivery value
Support delivery of team targets relating to call volumes, conversion and revenue
Maintain strong product knowledge to confidently promote products and services
Encourage repeat business and maximise customer spend

Order Processing & Administration

Process customer orders accurately via phone, email and digital platforms
Ensure all order administration is completed correctly and within required timeframes
Support the setup and management of new customer accounts
Maintain accurate records of customer interactions and transactions

Customer Queries & Issue Resolution

Handle customer queries and complaints in a professional and efficient manner
Ensure issues are resolved or escalated appropriately in line with company procedures
Provide clear communication and updates to customers throughout the resolution process

Team & Business Contribution

Work collaboratively with colleagues across Customer Experience and Sales teams
Share customer insights and feedback to support business improvement
Contribute to a positive and high-performing team environment

Pay: From £19,233.76 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

duty manager jobs in porthmadog, gwn

Customer Experience Advisor

Hotel - Duty Manager

Regional Engagement Officer North Wales

MRO Crew Chief (Llanbedr Airfield)

Duty Manager

Operations Supervisor

Leisure Manager

Duty Manager Bangor

Security Officer

Assistant Service Manager

Hotel & Restaurant Duty Manager – Award-Winning 5-Star Country House

Receptionist/Single Point of Access

Assisstant Manager

Grounds & Maintenance Manager (PHMM)

Customer Service Supervisor

Veterinary Advisor - Field Delivery Wales

Sous Chef

Security Administrator

Business Development Manager (Northwest and North Wales)

Sales Assistant at Tesco

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