Customer care specialist Work, Jobs in Poynton, Chs (with Salaries)

Administrator
JLA —Ripponden
- Up to £27,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
13d
Debt Recovery Controller
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
13d
Business Administrator
Care UK —Macclesfield
- £12.92 an hour
- Part-time
- Microsoft Office
- Employee discount
Legal Recoveries Controller
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
5d
Customer Service Advisor
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
13d
Debt Collection
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
13d
Specialist Customer Care
Barclays —Knutsford
- £27,700 a year
- Customer service
- Computer literacy
- Administrative experience
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
11d
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Sales
- Continuous improvement
- Employee discount
Finance Assistant
Gray Healthcare Ltd —Macclesfield
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Accounting
- Organisational skills
- Free parking
Quick apply
Accounts Payable Specialist
Manchester Airport —Manchester
- Full-time
- Hybrid work
- Free parking
- Employee discount
13d
Referral and Information Officer
Tameside Council —Tameside
- £26,403 - £27,694 a year
- Call to connect
- English
- Microsoft Office
- IT
12d
Rehabilitation Specialist
Nuffield Health —Manchester
- Up to £30,000 a year
- Full-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Retail Security Manager
Pinnacle Group —Sale
- £31,236.48 a year
- Weekend availability
- Management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Support Advisor
Your Repair —Stoke-on-Trent
- £26,500 a year
- Full-time
- Customer service
- Plumbing
- Care plans
- Flexible schedule
Quick apply
Pre-Litigation paralegal
Principia Law —Northwich
- £25,004 - £28,481 a year
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
Technical Sales Surveyor Heritage Joinery Restoration
Joinery & Heritage Craftsmen Ltd —Manchester
- £55,000 - £120,000 a year
- Full-time
- Up to 50% travel
- Sales
- Customer service
- Work from home
Quick apply
Mobile Security Supervisor
Pinnacle Group —Manchester
- £29,597.40 a year
- 12 hour shift
- Management
- Driving
- Annual leave
- Employee assistance programme
Quick apply
10d
Customer Service Advisor
brookson group —Warrington
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
6d
Clinic Receptionist
Ebs Physiotherapy St Albans: Sports Injury Specialists —Manchester
- £30,420.00 - £38,534.30 a year
- Part-time
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
8d

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customer care specialist jobs near poynton, chs

Administrator

JLA -
Ripponden

Quick apply

Job details

Full-time | Fixed term contract
Up to £27,000 a year
13 days ago

Qualifications

CRM software
Microsoft Excel
Customer service
Analysis skills
Supervising experience
Organisational skills
Contracts
Root cause analysis
Negotiation
Time management

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Role overview

In-house debt collection team to maximize cash recovery, reduce aged debt, and maintain positive customer relationships while ensuring compliance with company policies and relevant regulations.

Managing overdue accounts internally to safeguard cash flow. Specialists are responsible for the end-to-end recovery lifecycle, including pre-action communication, negotiating payment plans, and preparing contract and statements

Key tasks

Reconciliations of Accounts
Will initiate customer contact.
Will coordinate with sales and other departments/divisions in the resolution of disputes that affect the ability to collect receivables.
Will utilize industry best practices to conduct root cause analysis in order to identify underlying issue(s).
Contacts customers by phone according to priority list
Updates software program with accurate and detailed information regarding collections status.
Follows established processes to ensure customers comply with contractual payment terms.
Negotiates with customers, when applicable, in order to protect company’s best interests.
Escalate collections issues to Management/Sales in a timely manner when necessary.
Meets individual monthly cash collections targets.
Meets individual monthly aged debt targets.
Meets individual daily average call targets.
Adheres to the appropriate company collection plan as outlined by management.
Identifies and recommends system enhancements, process changes to improve collection effectiveness.
Directs customers to appropriate systems to pull invoice copies and supporting documentation
Other duties and responsibilities as assigned.
Proof of Debt Prep for Liquidated Customers

Key Performance Indicators (KPIs)

Cash collected versus target.
Reduction in aged debt.
Promise-to-pay conversion rate.
Compliance and complaint levels.

Knowledge and Skills

Previous experience in debt collection or credit control.
Experience leading or supervising a collections team.
Strong negotiation and conflict resolution skills.
Excellent communication and customer service abilities.
Analytical skills with experience using collection or CRM systems.
Proficient in Microsoft Excel and reporting tools.
Strong organizational and time management skills.
Contract Handling

Personal qualities

Results-driven and commercially aware.
Professional and ethical.
Resilient under pressure.
Strong decision-making and problem-solving skills.
Able to motivate and develop others.
High attention to detail and accuracy.

Pay: Up to £27,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in poynton, chs

Administrator

Debt Recovery Controller

Business Administrator

Legal Recoveries Controller

Customer Service Advisor

Debt Collection

Specialist Customer Care

Customer Service Specialist

VodafoneThree - Incident Specialist

Finance Assistant

Accounts Payable Specialist

Referral and Information Officer

Rehabilitation Specialist

Retail Security Manager

Customer Support Advisor

Pre-Litigation paralegal

Technical Sales Surveyor Heritage Joinery Restoration

Mobile Security Supervisor

Customer Service Advisor

Clinic Receptionist

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