Senior team manager Work, Jobs in Pudsey, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Senior PR manager
The Bigger Boat —Mirfield
- From £38,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Work from home
Quick apply
8d
Senior Project Manager
Consejo Ciudadano UK —Leeds
- £5,400 - £7,500 a month
- Full-time
- Microsoft Office
- Project management
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
6d
Senior Event & Production Manager
Hedonist Creative Brand Agency —Leeds
- £45,000 a year
- Weekend availability
- Hospitality
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Senior Regional Field Team Manager
CPM UK —Leeds
- £55,000 a year
- Weekend availability
- Sales
- Analysis skills
- Team management
- Paid training
- Employee discount
Quick apply
Colleague Relations Senior Manager
Lloyds Banking Group —Leeds
- £78,098 - £91,880 a year
- Full-time
- Hybrid work
Primary Care Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
8d
Operation manager
Awp tarmac —Bradford
- £50,000 - £60,000 a year
- Full-time
- Management
- Supervising experience
- Leadership
- Free parking
Quick apply
5d
Account Manager
Rivendell Europe Ltd —Leeds
- Full-time
- Organisational skills
- Leadership
- Time management
Quick apply
Senior Project Manager
Sulzer —Leeds
- Full-time
- PMP
- Project management
- Communication skills
- Free parking
- Annual leave
Senior Facilities Manager
BNP Paribas —Leeds
- Full-time
- English
- Microsoft Office
- Accounting
- Annual leave
- Employee discount
3d
Senior Project Manager
BAM UK & Ireland —Leeds
- Monday to Friday
- Management
- Engineering
- Project management
SHEQ Manager
Durrants —Bradford
- £65,000 - £70,000 an hour
- Full-time
- Hybrid work
- Management
- Continuous improvement
- Organisational skills
- Work from home
- Life insurance
Quick apply
Hire Desk Manager (Plant & HGV)
Nexus Vehicle Rental —Pudsey
- £40,000 - £42,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Life insurance
Quick apply
4d
SHEQ Manager - Utilities/Telecoms
Durrants —Leeds
- £60,000 - £65,000 a year
- Full-time
- Management
- Continuous improvement
- In-person
- Work from home
- Life insurance
Quick apply
Senior Expansion Manager UK
Fastned —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- IT
Senior Talent Acquistion Partner
StepChange —Leeds
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
Quick apply
14d
Maintenance & Grounds Manager
Catgill Campsite Ltd —Skipton
- £35,000 - £40,000 a year
- Weekend availability
- Maintenance
- Hotel
- Supervising experience
- Employee discount
Quick apply
Senior Implementation Manager
TPT Retirement Solutions —Leeds
Early Help Gateway Team Manager
Bradford Children and Families Trust —Bradford
- £51,356 - £54,495 a year
- Full-time
- Management
- Organisational skills
- Communication skills
- Annual leave
8d

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senior team manager jobs near pudsey, wyk

Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

senior team manager jobs in pudsey, wyk

Customer Resolution Team Leader

Senior PR manager

Senior Project Manager

Senior Event & Production Manager

Senior Regional Field Team Manager

Colleague Relations Senior Manager

Primary Care Operations Manager

Operation manager

Account Manager

Senior Project Manager

Senior Facilities Manager

Senior Project Manager

SHEQ Manager

Hire Desk Manager (Plant & HGV)

SHEQ Manager - Utilities/Telecoms

Senior Expansion Manager UK

Senior Talent Acquistion Partner

Maintenance & Grounds Manager

Senior Implementation Manager

Early Help Gateway Team Manager

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