Reservation agent Work, Jobs in Purley (with Salaries)

Reservation & Guest Experience Specialist
AB Boutique Hotels Ltd —Croydon
- £32,000 a year
- Full-time
- Hotel
- Guest services
- Communication skills
Quick apply
Reservation & Guest Experience Agent
The Ned London —London
- £16 an hour
- Nights as needed
- Customer service
- Hotel
- Restaurant
- Employee assistance programme
- Referral programme
Reservation & Guest Experience Agent
The Ned —London
- £15.35 an hour
- Part-time
- Sales
- Customer service
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
Night Reservation & Guest Experience Agent
The Ned London —London
- £16 an hour
- Part-time
- Sales
- Customer service
- Hotel
- Employee assistance programme
- Referral programme
Receptionist/ Reservation Agent
MY PLACE HOTEL —London
- £12.71 - £12.72 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
Quick apply
3d
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,000 - £26,000 a year
- Weekend availability
- Customer service
- In-person
- Life insurance
Quick apply
10d
Reservations Agent (Maternity Cover)
Still Life Global —London
- £13.33 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
7d
Reservations Agent
Haymarket Hotel - Reservations —London
- £15.50 - £17.00 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
Reservation Agent
Reservation —London
- £27,580 - £30,000 a year
- Full-time
- Spanish
- Customer service
- English
- Referral programme
Quick apply
Reservation Agent
MERCURE —London
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
Lettings & Guest Services Agent
Nell Gwynn House Apartments 2 Ltd —Chelsea
- From £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
Quick apply
7d
Reservations Agent
Millennium Hotel and Resorts UK —London
- £27,000 a year
- Full-time
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
1d
Reservations Agent
The Stafford London —London
- Up to £30,000 a year
- Full-time
- Computer literacy
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
Reservation Agent - Maternity Cover
MERCURE —London
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
10d
Reservations Agent
Hilton —London
- Full-time
- Hospitality
- Hotel
- Administrative experience
Reservations and Groups Agent
The BoTree - Revenue —London
- £28,172 a year
- Full-time
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Reservations Agent
St Ermin's Operating UK Limited - Reservations —London
- £32,631 a year
- Full-time
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
19h
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
7d
Group Reservations Agent
Alexander Hotels Limited —Crawley
- £25,000 - £27,000 a year
- Weekend availability
- Hotel
- Free parking
- Annual leave
Quick apply
23h

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Reservation & Guest Experience Specialist

AB Boutique Hotels Ltd
Croydon

Quick apply

Job details

Full-time
£32,000 a year

Qualifications

Guest services
Communication skills
Hotel experience

Full job description

Job Ref: AB1049

Branch: Commercial Hub

Location: Head Office, Croydon

Salary/Benefits: £32,000

Contract type: Permanent

Hours: Full Time

Shift pattern: 40 hours over 7 days

Posted date: 06/07/2026

Closing date: 06/08/2026

Based at Selsdon, Croydon | Full-Time (Part-Time Considered)

Are you passionate about creating memorable guest experiences from the very first interaction? Do you thrive in a fast-paced hospitality environment where no two days are the same?

We are looking for a confident, organised, and guest-focused Reservation Guest Experience Specialist to join our growing central reservations team. This is an exciting opportunity to play a key role in shaping the guest journey across our hotels, spa, and dining experiences.

With 6 hotels in the group and more in the pipeline and as one of the first points of contact for our guests there will be plenty of opportunity to help create a seamless and personalised booking experience while supporting revenue growth and operational excellence across the group.

What You’ll Be Doing

Managing accommodation, spa, and dining reservations across multiple platforms
Delivering exceptional guest service through phone, email, and online enquiries
Identifying opportunities to maximise revenue while providing genuine value to guests
Building strong relationships with guests, agents, and third-party partners
Communicating effectively with hotel operations teams to ensure smooth guest handovers
Resolving guest concerns quickly, professionally, and proactively
Supporting forecasting accuracy through timely system updates
Contributing ideas to continuously improve guest experience and team performance

What We’re Looking For

We’re seeking someone who is naturally warm, proactive, and commercially aware, with a genuine passion for hospitality.

You will ideally have:

Minimum 2 years’ experience within a hotel or accommodation environment
Strong understanding of reservations and guest service standards
Excellent communication skills with a natural ability to make every conversation as individual as you.
High attention to detail and ability to multitask
Confidence using reservation and hotel systems
A collaborative and positive approach to teamwork
The ability to think quickly and solve problems calmly
A passion for delivering memorable guest experiences

Experience across wider hotel operations or spa operations would be an advantage.

Why Join Us?

Be part of a supportive and collaborative hospitality team
Work in an environment where your ideas and contributions matter
Opportunity to grow and develop your hospitality career
Competitive salary
Flexible working options considered
A culture built around anticipation, teamwork, excellence, fun, and celebration

If you love hospitality, enjoy helping people, and want to be part of a growing business focused on exceptional guest experiences, we’d love to hear from you.

Apply now and become part of the journey.

Quick apply

Refine Your Search

reservation agent jobs in purley

Reservation & Guest Experience Specialist

Reservation & Guest Experience Agent

Reservation & Guest Experience Agent

Night Reservation & Guest Experience Agent

Receptionist/ Reservation Agent

Customer Service Agent

Reservations Agent (Maternity Cover)

Reservations Agent