Operational excellence team leader Work, Jobs in Quedgeley, Gls (with Salaries)

Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Event Planner - Cheltenham Racecourse - Jockey Club Experiences
Levy —Cheltenham
- £30,000 a year
- Full-time
- Continuous improvement
- Annual leave
- Employee assistance programme
Strategic Relationship Manager
Ecotricity —Stroud
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Presentation skills
- Free parking
- Work from home
Quick apply
11d
Duty Manager
The Range —Gloucester
- £28,500 a year
- Full-time
- Merchandising
- POS
- In-person
- Store discount
- Annual leave
Quick apply
Production Team Leader - Assembly
Safran —Gloucester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Customer Service Supervisor
Arjo —Gloucester
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Head of Continuous Improvement
Safran —Gloucester
- Full-time
- Continuous improvement
Continuous Improvement Lead
Safran —Gloucester
- Full-time
- English
- Continuous improvement
- Leadership
Fraud Investigation Services Operational Leader
HM Revenue and Customs —Westfield
- £78,988 - £87,612 a year
- Part-time
- Hybrid work
- Presentation skills
- Team management
- Leadership
- Annual leave
- Work from home
5d
Operations Manager - The Fish Hotel
Farncombe Estate —Broadway
- £49,650 a year
- Weekend availability
- Hotel
- Supervising experience
- Human resources
- Health & wellbeing programme
- Employee discount
Quick apply
3d
General Manager
Wildfowl and Wetlands Trust —Slimbridge
- £61,400 a year
- Leadership
- Free parking
- Annual leave
10d
Supplier Account Coordinator –Direct Purchasing
Safran —Gloucester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Flexible schedule
5d
Continuous Improvement Specialist
Safran —Gloucester
- Full-time
- Continuous improvement
8d
HR Analyst
Safran —Gloucester
- Full-time
- Data analysis skills
- Analysis skills
- Travel
- Annual leave
Temporary Team Leader
Mountain Warehouse —Stroud
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Deputy Director of Estates
Hartpury University and College —Gloucester
- £75,000 a year
- Full-time
- University
- No degree
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Credit Controller and Accounts Receivable Specialist
Safran —Gloucester
- Full-time
- Analysis skills
- Communication skills
- Negotiation
Deputy Manager - Residential Children's Home
Carbrey Group Ltd —Gloucester
- £33,500 - £36,500 a year
- Full-time
- Organisational skills
- Leadership
- Employee discount
Quick apply
Assistant Store Manager (Part-Time)
Pandora Jewelry —Cheltenham
- £25,000 - £38,400 a year
- Part-time
- Customer service
- Organisational skills
- Training & development
- Employee discount
Retail & Trading Manager
Brandon Trust —Bristol
- £48,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- Travel
12d

I want to receive the latest job alerts for operational excellence team leader in quedgeley, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

operational excellence team leader jobs near quedgeley, gls

Learning And Development Facilitator jobs in Gloucester

Event Planner jobs in Cheltenham

Duty Manager jobs in Gloucester

Deputy Manager jobs in Gloucester

Learning Development jobs in Wales

Learning And Development Facilitator jobs in Rugby

Learning And Development Facilitator jobs in Prestatyn

Learning Support Assistant jobs in Bristol

Learning And Development Facilitator jobs in Wath Upon Dearne

Learning And Development Facilitator jobs in Cambridge

Customer Experience Manager jobs in Bournemouth

Customer Experience Manager jobs in London

No Experience Caseworker jobs in London

Partnership Manager jobs in Remote

Boots Customer Assistant Part Time jobs in London

Customer Experience Manager jobs in Cambridge

Gym Manager jobs in Birmingham

Customer Experience Manager jobs in Crawley

Customer Service Supervisor jobs in Corby

Customer Service Supervisor jobs in Hammersmith

Customer Experience Manager

Stewart Golf Ltd
Gloucester

Quick apply

Job details

Full-time
From £42,000 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Management
Internal department liaison
Technical support
Performance management
Zendesk
Continuous improvement cycles oversight
Team management
B2B
Management reporting
Customer support
Customer interaction
Root cause analysis
AI
Leadership
Rota coordination

Full job description

About Stewart Golf

Stewart Golf designs and builds the world's finest powered golf trolleys, engineered and built in Gloucestershire, and shipped to customers around the world. Our customers expect a premium product backed by premium care, and that is where you come in.

Role Overview: The CX Manager leads the delivery of a consistently best-in-class, brand-aligned customer experience across Stewart Golf’s global UK and US operations. The role leads the UK customer care and service team, supporting them to work efficiently and to a consistently high standard, and communicates and reports on issues to help resolve them at root cause. Equally important, the CX Manager promotes company values and culture, driving cross-functional collaboration, accountability, and engagement across all customer care and service teams, ensuring a positive, performance-driven workplace aligned with the organisation’s mission.

Key Responsibilities

Customer Experience Leadership: Act as the champion of the customer across the business, ensuring their voice is heard and their perspective represented so that customer needs shape decisions, priorities, and strategy. Always advocate for the best possible experience and constructively challenge internally when appropriate.

Drive an outstanding experience for every customer, whether B2C or B2B, ensuring all are valued and served to the same high standard.

Handle escalated or complex customer issues to ensure timely resolution, monitor and manage customer review platforms across the UK and US, and capture customer feedback to share with the wider business.

Work closely with the Commercial Director and the B2B Sales Executive on the experience of domestic and international trade customers, ensuring service standards are consistent and communication channels are clear. Ownership of these B2B relationships and of new business sits with the Commercial Director’s team, but this role remains a close partner in delivering their day-to-day experience.

Team Leadership and Culture: Lead, coach, and support the customer care and service teams to work efficiently, chair weekly meetings to align global teams, conduct one-to-one reviews, and coordinate with the US General Manager on standards, procedures, and tone of voice for US staff.

Plan and deploy the team effectively to match demand, including rotas, capacity against contact volumes, and holiday, absence, and peak-period cover.

Drive a positive, performance-driven, values-aligned culture across the customer care and service teams through open communication, feedback, and engagement.

Pair with the Head of Systems and Quality to provide technical support, training, and product updates for UK and US service teams, and train customer care teams on new products, processes, and procedures.

Manage outsourced partners to maintain front-line performance and technical optimisation, and ensure escalations are actioned promptly.

Ensure close alignment with the Marketing function so that promotional activity is correctly captured and aligned with the customer care teams.

Systems, AI and Reporting: Make effective day-to-day use of back-end systems including Zendesk, Unleashed, and ShipTheory, leveraging AI wherever possible and feeding suggested optimisations to the Head of Systems and Quality, who owns system development and integration.

Monitor and enhance global reporting on customer care and service KPIs and performance, including customer satisfaction, team efficiency, and return reasons, to improve pre-purchase optimisation and operational visibility and help prevent issues at root cause.

Service, Warranty and Technical Support: Report warranty findings and key customer complaint drivers to the Head of Systems and Quality to inform root cause analysis and quality improvement.

Work with the Head of Systems and Quality to optimise team processes, ensuring internal efficiency and excellent customer service.

Our Values
We build world-class electric golf trolleys, but we also have built a team culture shaped by values we live every single day. These aren’t buzzwords, they are expectations we hold ourselves to and what we look for in anyone who joins us:

Team Player – we deliver professionalism and integrity to everything we do. We are reliable and accountable to our teammates.

Respectful – We are considerate, supportive and mindful of our teammates, customers and suppliers.

Positive – We are ‘glass half full’ people, bringing positive energy to invest in our work, and spreading it to our teammates.

Take Pride – We take pride in our work, our environment and ourselves.

Leader – We inspire and support our teammates to develop their skills at work and grow as individuals. Stewart Golf’s leaders aspire to these additional traits.

Communicative – We communicate clearly and regularly with team members.

Approachable – We are available to all team members to hear and discuss their thoughts.

Consistent – We are consistent with our behaviours and decision-making processes.

If these values describe how you want to work, you’ll thrive here.

At Stewart Golf, we’re driven by innovation, excellence, and a belief that golf should be enjoyed, with the freedom that our trolleys provide.

We’re not a faceless corporation. We’re still run by the same people who started it all in 2001 with an idea and a sketchpad, and these are the same people who you’ll find emptying the dishwasher.

If this sounds like your ideal working environment, we look forward to hearing from you
What You’ll Get

● Additional holiday accrual with length of service

● Modern, purpose-built facility with free parking

● Workwear provided

● Opportunities for growth

● A supportive, values-led workplace

Pay: From £42,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Sick pay

Application question(s):

Describe a time you turned customer or performance data into a change that improved your team's results.

Work Location: In person

Quick apply

Refine Your Search

operational excellence team leader jobs in quedgeley, gls

Customer Experience Manager

Event Planner - Cheltenham Racecourse - Jockey Club Experiences

Strategic Relationship Manager

Duty Manager

Production Team Leader - Assembly

Customer Service Supervisor

Head of Continuous Improvement

Continuous Improvement Lead

Fraud Investigation Services Operational Leader

Operations Manager - The Fish Hotel

General Manager

Supplier Account Coordinator –Direct Purchasing

Continuous Improvement Specialist

HR Analyst

Temporary Team Leader

Deputy Director of Estates

Credit Controller and Accounts Receivable Specialist

Deputy Manager - Residential Children's Home

Assistant Store Manager (Part-Time)

Retail & Trading Manager

I want to receive the latest job alerts for operational excellence team leader in quedgeley, gls

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected