Customer support & client services managers Work, Jobs in Quinton, Wmd (with Salaries)

Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
2d
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
13d
Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Services Operations Manager
Walsall Housing Group —Walsall
- £59,331 - £62,356 a year
- Full-time
- Communication skills
- Negotiation
- Annual leave
9d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Service Manager
Culligan UK limited —Wolverhampton
- £35,000 - £42,000 a year
- Full-time
- Customer service
- Salesforce
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
Booking Services Manager
Bookings & Reservations Group Ltd —Birmingham
- £40,000 - £55,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Language training provided
Quick apply
14d
Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Helpdesk Team Leader
Emcor —Nechells
- £34,280 a year
- Overtime
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
12d
Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
10d
14539 –Central Support Team Lead | Telford, England (Onsite)
Kelly Services Internal —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
13d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
12d
Call Centre Team Lead
Gallagher —Brierley Hill
- Full-time
- Communication skills
Team Leader
Gallagher —Brierley Hill
- Communication skills
- Employee stock purchase plan
- Life insurance
CSC Shift Manager
M Group —Birmingham
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme
Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Management
- Customer service
- In-person
- Free parking
- Annual leave
Quick apply
5d

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customer support & client services managers jobs near quinton, wmd

Customer Services Team Leader (Contact Centre Based)

Midland Heart -
Birmingham

Apply Now

Job details

Fixed term contract
£45,330 a year
2 days ago

Qualifications

Supervising experience
Continuous improvement
Team management

Full job description

Ready to lead a service that makes a difference in your community and puts tenants first? We're constantly transforming how we work to ensure every resident receives a first-class, right-first-time experience and we need an inspiring leader to help us redefine what brilliant service looks like for our community.

If you're a natural motivator, join us as a Customer Services Team Leader at our Birmingham City Centre hub. Leading a large, fast-paced team, you'll manage high-volume inbound queries across phone, digital, and social channels. You will empower your officers to deliver seamless, high-quality resolutions, ensuring our tenants get the help they need at the very first point of contact.

This is a Fixed Term Contract until May 2027, working 35 hours per week, Monday to Friday between the hours of 8.00am – 6:00pm on a rotating work pattern. You'll be based onsite with your team at our Birmingham Bath Row office.

As a Customer Services Team Leader, you will be:
Develop and Manage your team: Carry out regular performance reviews and 1-2-1s, listen to calls, and complete interactive "floor walks." You'll provide structured coaching to build your team's skills, driving continuous improvement and a higher "right-first-time" resolution rate for our tenants.

Manage Daily Operations: Oversee daily staffing levels and monitor call demand to ensure we are always available when tenants need us. You will manage attendance, maintain accurate absence records, and ensure all health and safety requirements, reasonable adjustments and wellbeing needs are met.

Lead with Professionalism: Take ownership of early performance or conduct conversations, making informal interventions where possible. You will conduct capability or disciplinary investigations professionally and in line with our agreed policies.

Analyse and Drive Performance: Use data, call recordings, and outbound communications to identify trends and patterns. You'll act on these insights to proactively improve the quality and consistency of the service we provide.

Our ideal candidate? We're seeking candidates who are passionate about delivering a brilliant customer service through high performing teams and who inspire others by role modelling behaviours. You'll also have the following skills / experience:

Proven experience of supervising or managing a team in a high volume, fast-paced contact centre environment.

Proven track record in driving performance excellence through structured appraisals, proactive absence management, and the application of HR frameworks.

Evidence of providing a customer-first service, with a track record of helping improve customer satisfaction.

Experience in a housing or repairs environment is preferable, but not essential.

Please note - we are unable to accept applications without an accompanying cover letter for this role.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

Interested? For a full Role Profile, please scroll down below. Applying is easy - simply click ‘apply', submit an up to date copy of your CV clearly showing us how you meet the criteria set out in the advert.

As part of the process, you will be asked to complete a recorded video as part of the shortlisting and assessment process. You will be provided with more detail around this following on from the advert close date.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

customer support & client services managers jobs in quinton, wmd

Customer Services Team Leader (Contact Centre Based)

Contact Centre Team Manager

Operational Support Team Leader

Customer Services Operations Manager

Manager of Dedicated Implementations - EMEA

Customer Service Manager

Booking Services Manager

Director of Customer Operations

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Helpdesk Team Leader

Head of Branch Support

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

14539 –Central Support Team Lead | Telford, England (Onsite)

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Head of Employer Services

Customer Services Team Manager

Call Centre Team Lead

Team Leader

CSC Shift Manager

Customer Helpdesk Manager

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