Customer success manager Work, Jobs in Raunds, Nth (with Salaries)

Customer Service Manager
Trade Mastermind Limited —Peterborough
- £45,000 - £50,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
7d
Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Market Harborough
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
13d
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager
Northern Commercials (Mirfield) Ltd —Northampton
- From £35,000 a year
- Weekend availability
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
Sr Client Success Manager
WorkBuzz —Milton Keynes
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
Lodge Sales Manager
Cambridge Country Club —Cambourne
- £30,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
Quick apply
Appointment Setter
AWR Peterborough —Peterborough
- £25,000 - £45,000 a year
- Part-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
14d
Account Manager
Safetykleen —Bedford
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Programme Manager
Progressive Property —Peterborough
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- IT
- In-person
Quick apply
9d
Graduate Management Trainee - Peterborough / Huntingdon
Enterprise Mobility —Peterborough
- Full-time
- Sales
- Customer service
- Bachelor's degree
Strategic Relationship Manager
FCDO Services —Hanslope
- £58,209 - £66,877 a year
- Full-time
- Sales
- Presentation skills
- No degree
1d
Account Development Manager
Welcomm Communications Ltd —Market Harborough
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Microsoft Office
- Annual leave
- Work from home
Quick apply
7d
Graduate Management Trainee - Northampton
Enterprise Mobility —Northampton
- Full-time
- Sales
- Customer service
- Bachelor's degree
Business Development Consultant - Peterborough/Northampton/Cambridge
Wurth UK Ltd —Peterborough
- £24,000 - £35,000 a year
- Monday to Friday
- Sales
- Business development
- Organisational skills
Quick apply
7d
Graduate Management Trainee - Milton Keynes
Enterprise Mobility —Milton Keynes
- Full-time
- Sales
- Customer service
- Bachelor's degree
Graduate Management Trainee - Bedford
Enterprise Mobility —Bedford
- Full-time
- Sales
- Customer service
- Bachelor's degree
Head of Industry Vertical (Aerospace & Automotive) – Cluster West
Yusen Logistics (UK) —Northampton
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Travel
1d

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customer success manager jobs near raunds, nth

Customer Service Manager

Trade Mastermind Limited -
Peterborough

Quick apply

Job details

Full-time
£45,000 - £50,000 a year
7 days ago

Benefits

Free parking
Company pension
Company events
On-site parking

Qualifications

Management
Customer service
English
SaaS
Communication skills
Time management

Full job description

Customer Service Manager

Location: Peterborough (Full-Time, Office-Based)
Salary: £45,000–£50,000 per annum (dependent on experience)

About Trade Mastermind

Trade Mastermind is the UK’s leading business education and coaching organisation for the construction and trade industry. Founded by BBC The Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners, helping them achieve an average 370–400% business growth.

With over 1,000 active academy members, monthly live training events, and multi-year education programmes, we are scaling rapidly from £10M towards £25M+ revenue.

Our mission is simple:

To transform trades business owners into world-class entrepreneurs.

We operate from our 20,000 sq. ft. Trade Mastermind University Headquarters in Peterborough – the world’s first dedicated university for trades – featuring a 300-person event arena, professional podcast studios, and Cambridgeshire’s first rooftop business venue.

The Role

As Customer Service Manager, you will be responsible for overseeing the day-to-day delivery of exceptional customer service across the customer journey, from onboarding through to ongoing engagement and retention.

You will lead and develop a customer-focused team, ensuring customers receive outstanding support and achieve maximum value from our programmes. This role is ideal for a hands-on manager who enjoys coaching people, improving processes, and driving customer satisfaction.

Key Responsibilities Customer Service Management

Lead, motivate, and develop the Customer Service team
Ensure a high standard of support across all customer touchpoints
Monitor service levels and maintain customer service standards
Handle escalated customer queries and resolve issues effectively
Drive a customer-first culture throughout the business

Customer Onboarding

Oversee a structured onboarding process for new customers
Ensure customers receive a positive and engaging introduction to our programmes
Monitor onboarding progress and customer engagement

Customer Success & Account Support

Work closely with Customer Account Managers to support customer success
Help customers maximise the value of their membership and programmes
Ensure proactive communication and relationship management

Retention & Customer Engagement

Support customer retention initiatives
Identify customers at risk of disengagement and implement appropriate action plans
Assist in reducing churn and increasing customer satisfaction

Reporting & Performance Management

Track and report on customer service KPIs, including:
Customer Satisfaction (CSAT)
Net Promoter Score (NPS)
Customer retention rates
Response and resolution times
Use data and feedback to identify areas for improvement

Cross-Functional Collaboration

Work closely with Sales, Marketing, Operations, and Finance teams
Provide customer feedback and insights to support business improvements
Act as a voice of the customer across the organisation

About You

Proven experience in a Customer Service Manager, Customer Success Manager, or similar leadership role
Strong passion for delivering outstanding customer experiences
Experience managing and developing customer service teams
Excellent communication and problem-solving skills
Strong organisational and time management abilities
Comfortable working in a fast-paced, entrepreneurial environment
Experience within education, coaching, training, SaaS, or subscription-based businesses is desirable

What We Offer

Competitive salary of £45,000–£50,000 per annum (dependent on experience)
Career progression opportunities within a rapidly growing business
Ongoing leadership and professional development
A dynamic and entrepreneurial working environment
The opportunity to make a genuine impact on customers and business growth
Company equipment provided
Tailored training and development
Regular company and team events
Modern office environment
Free on-site parking
Sponsored training and qualifications
Company pension scheme

Why Join Trade Mastermind?

Work with a nationally recognised and fast-growing brand
Help transform the lives and businesses of thousands of trade entrepreneurs
Be part of a company scaling rapidly towards £25M+ revenue
Join an ambitious, high-performance team with significant growth opportunities
Do meaningful work that creates real results for business owners across the UK

Pay: £45,000.00-£50,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer success manager jobs in raunds, nth

Customer Service Manager

Business Development Manager (BDM) - Market Harbourgh - Circa 41k -Package 53k OTE Uncapped

Customer Success Account Manager

Account Manager and Onboarding Specialist

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

Business Development Manager

Sr Client Success Manager

Lodge Sales Manager

Appointment Setter

Account Manager

Customer Account Manager - Huntingdon

Programme Manager

Graduate Management Trainee - Peterborough / Huntingdon

Strategic Relationship Manager

Account Development Manager

Graduate Management Trainee - Northampton

Business Development Consultant - Peterborough/Northampton/Cambridge

Graduate Management Trainee - Milton Keynes

Graduate Management Trainee - Bedford

Head of Industry Vertical (Aerospace & Automotive) – Cluster West

I want to receive the latest job alerts for customer success manager in raunds, nth

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