Customer experience manager Work, Jobs in Reading, Brk (with Salaries)

Senior Customer Experience Manager
Novuna —Newbury
- Hybrid work
Customer Success Manager
Mysoft —Church Crookham
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
5d
Customer Vulnerability Implementation Manager
SSE —Reading
- £44,000 - £65,900 a year
- Continuous improvement
- Contracts
- Budgeting
- Employee discount
12d
Customer Solutions Manager
RWS Group —Maidenhead
- Full-time
Customer Loyalty Manager
The Perfume Shop —High Wycombe
- Up to £50,000 a year
- Hybrid work
- Analysis skills
- Team management
- Analytics
- Employee discount
General Manager
Urbanbubble —Maidenhead
- £45,000 - £55,000 a year
- Full-time
- Hospitality
- Customer service
- Recruiting
- Annual leave
- Sick pay
Quick apply
Business Administrator & Team-leader
Curtains Made Simple Ltd —Oxford
- £35,000 - £42,000 a year
- Part-time
- Management
- Analysis skills
- In-person
- Free parking
- Flexible schedule
Quick apply
Lead FPA Manager - Customer Asset
SSE —Reading
- £59,800 - £114,100 a year
- Full-time
- Employee discount
3d
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- CRM software
- Communication skills
Branch Manager
Huws Gray —Reading
- Full-time
- Customer service
- Continuous improvement
- Leadership
- Employee discount
- Sick pay
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Operations Executive
Retail Active —Winnersh
- £25,000 - £29,000 a year
- Full-time
- Data entry
- Organisational skills
- IT
- Annual leave
- Employee discount
10d
Customer Relations Manager - Reading School
Reading Borough Council —Reading
- £33,143 - £44,075 a year
- Full-time
- CRM software
- Customer service
- Business development
Resident Manager (Maidenhead)
Get Living —Maidenhead
- Microsoft Word
- Continuous improvement
- Communication skills
4d
Operations Manager
First Facilities Support LTD —High Wycombe
- £33,000 - £43,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Recruiting
- Free parking
- Annual leave
Quick apply
Project Manager
Mondelēz International —Reading
- Full-time
- Doctoral degree
- Computer literacy
- English
- Employee assistance programme
- Employee discount
4d
Customer Complaints Manager
Once For All UK —Basingstoke
- Salesforce
- Continuous improvement
- Employee assistance programme
Quick apply
8d
Sales Co-ordinator
SIG Roofing —Wokingham
- Communication skills
- Employee discount
Store Manager
Mountain Warehouse —Wokingham
- Full-time
- Customer service
- Budgeting
- Training & development
- Annual leave
- Employee assistance programme
Quick apply

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Senior Customer Experience Manager

Novuna -
Newbury

Apply Now

Job details

Qualifications

Stakeholder collaboration
Process improvement
Change management
Change leadership
Team motivation leadership

Full job description

Excited by the power of technology to simplify, improve and innovate? Love turning great ideas into smarter digital experiences? Ready to redefine the vehicle leasing experience for thousands of customers and play a key role in shaping a customer-first strategy that drives real impact?

If your answer is 'yes' then, keep reading.

Who we are.

From personal leasing for individual customers through to managing entire fleets for some of the UK's best-known brands. At Novuna Vehicle Solutions We're leading the way with Electric Vehicle Leasing, Alternative Fuels and Fleet Electrification. From installing home-charging units for individual drivers to helping our commercial fleet customers select vehicles and plan their infrastructure.

What you'll do.

You'll join our Customer Experience team at Novuna Vehicle Solutions, where you'll play a pivotal role in shaping how customers experience our brand. Working at the heart of our customer strategy, you'll turn insight into action, drive meaningful improvements, and help deliver outstanding customer outcomes while supporting commercial success.

Reporting to our Head of Customer Experience Insight, you'll influence strategy, lead change, and champion initiatives that enhance the customer experience. You'll work as part of our broader Customer Experience team and will manage a team of two dedicated to transforming the customer experience through digital innovation, driving progress, and delivering tangible outcomes.

You'll also:

Drive customer service performance improvements through actionable insight and data-led decision making
Champion digital transformation, leveraging technology to create seamless customer journeys and smarter processes
Lead and develop a high-performing team, empowering colleagues to deliver their best work every day
Be the voice of the customer, influencing senior stakeholders and shaping decisions that improve customer outcomes and business performance

What you'll bring.

You're passionate about creating exceptional customer experiences and driven by the opportunity to make a real impact. Combining strategic thinking with a customer-first mindset, you can turn insight into action and identify opportunities that deliver meaningful improvements.

A natural collaborator and influencer, you're confident building relationships with senior stakeholders, bringing people together around a shared vision and driving positive change across the organisation. You thrive in a fast-paced environment, balancing big-picture thinking with a practical focus on delivery, outcomes and continuous improvement.

You'll be a great fit if you:

Have deep expertise in customer experience, service excellence and customer-centric strategy
Embrace digital innovation and have experience leveraging automation, Power Platform, Power BI and Copilot to transform customer journeys and business processes
Excel at building relationships, influencing stakeholders and driving change across complex organisations
Are an inspiring leader who develops talent, builds engagement and creates high-performing teams that deliver results

What's in it for you?

Our benefits package is designed with flexibility in mind, allowing you to customise it to meet your unique needs. Whether you're focused on your health, financial security, or simply want to enhance your lifestyle, we offer a variety of options to support you.

Our offer to you includes:

An excellent bonus scheme
Company car or cash alternative - with fantastic EV incentives
Flexible hybrid working
25 days' holiday, plus bank holidays and the option to buy/sell 5 days
Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

Being yourself.

At Novuna, we're a Disability Confident employer, dedicated to creating an inclusive workplace where everyone can be themselves and thrive. If you need any adjustments to support you during the recruitment process, please reach out to us directly.

Please note: This vacancy may close earlier than the advertised closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to avoid disappointment.

#LI-Hybrid

Apply Now

Refine Your Search

customer experience manager jobs in reading, brk

Senior Customer Experience Manager

Customer Success Manager

Customer Services Manager (Contact Centre)

Customer Vulnerability Implementation Manager

Customer Solutions Manager

Customer Loyalty Manager

General Manager

Business Administrator & Team-leader

Lead FPA Manager - Customer Asset

Porsche Personal Case Manager

Branch Manager

Assistant Customer Service Manager

Operations Executive

Customer Relations Manager - Reading School

Resident Manager (Maidenhead)

Operations Manager

Project Manager

Customer Complaints Manager

Sales Co-ordinator

Store Manager

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