Patient services manager Work, Jobs in Reading, Brk (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
12d
Pharmacy Team Lead
Montu UK —Wokingham
- £35,000 - £45,000 a year
- Weekend availability
- Computer literacy
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
12d
Porterhouse Pathfinders Graduate Internship Programme – Medical Communications – UK based –
Porterhouse Medical Group —Reading
- £4,275.60 - £4,376.40 a month
- Internship
Community Engagement Officer
Apex Healthcare Services Limited —Reading
- From £13.50 an hour
- Full-time
- Supervising experience
- Project management
- In-person
Quick apply
9d
Project Manager, eCOA
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Travel
- Communication skills
- Work from home
Project Manager Co-ordinator
ISS Facility Services —Reading
- Microsoft Office
- Continuous improvement
- Organisational skills
Quick apply
Health & Wellbeing Manager
Leisure Focus —Maidenhead
- Up to £40,000 a year
- Weekend availability
- Team management
- Free parking
- Annual leave
Quick apply
Patient & Site Engagement Operations Manager - Sponsor Dedicated (m/w/d)
IQVIA —Reading
- Full-time
- Remote
- English
- Presentation skills
- Bachelor's degree
- Work from home
Global Trial Manager, Late Phase Studies, Single-Sponsor Dedicated (home-based in Europe)
IQVIA —Reading
- Full-time
- Remote
- Organisational skills
- Communication skills
- Work from home
Customer Experience and Quality Lead
Healthcare Partners Ltd —Guildford
- £41,956 - £50,524 a year
- Full-time
- Continuous improvement
- Travel
- Communication skills
3d
Behavioural Intervention Specialist
Chiltern Support and Housing —High Wycombe
- Full-time
- Experience working with individuals with disabilities
- Training & development
- Communication skills
- Employee assistance programme
Quick apply
Care Coordinator (Proactive Neighbourhood Care & Remote Monitoring)
Primary Care Alliance CIC —Reading
- £24,800 - £26,324 a year
- Full-time
- Hybrid work
- Computer literacy
- Case management
- Data entry
Quick apply
Connectivity Specialist (South West)
Baxter —Reading
- Remote
- Sales
- Business development
- Computer networking
- Annual leave
PRACTICE MANAGER
Finchampstead Surgery —Wokingham
- £40,000 - £65,000 a year
- Part-time
- Management
- Continuous improvement
- In-person
- Free parking
- Sick pay
Quick apply
10d
Facilities Manager
Emcor —Oxford
- Up to £47,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Employee assistance programme
- Referral programme
Quick apply
Mobile Hearing Aid Audiologist, Guildford
Leightons Opticians & Hearing Care —Guildford
- £50,000 - £120,000 a year
- Patient care
- Annual leave
- Gym membership
Associate Clinical Project Manager - Sponsor Dedicated
IQVIA —Reading
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Leadership
- Work from home
Sr Director, Drug Development Lead
IQVIA —Reading
- Full-time
- Remote
- Management
- Doctoral degree
- Master's degree
- Work from home
6d
General Manager – General Surgery & Services
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £66,582 - £77,368 a year
- Full-time
- Business development
- Annual leave
1d
Local Study Associate Director
IQVIA —Reading
- Full-time
- Remote
- English
- Bachelor's degree
- No degree
- Work from home

I want to receive the latest job alerts for patient services manager in reading, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient services manager jobs near reading, brk

Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
12 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

patient services manager jobs in reading, brk

Complaints & Resolution Manager

Pharmacy Team Lead

Porterhouse Pathfinders Graduate Internship Programme – Medical Communications – UK based –

Community Engagement Officer

Project Manager, eCOA

Project Manager Co-ordinator

Health & Wellbeing Manager

Patient & Site Engagement Operations Manager - Sponsor Dedicated (m/w/d)

Global Trial Manager, Late Phase Studies, Single-Sponsor Dedicated (home-based in Europe)

Customer Experience and Quality Lead

Behavioural Intervention Specialist

Care Coordinator (Proactive Neighbourhood Care & Remote Monitoring)

Connectivity Specialist (South West)

PRACTICE MANAGER

Facilities Manager

Mobile Hearing Aid Audiologist, Guildford

Associate Clinical Project Manager - Sponsor Dedicated

Sr Director, Drug Development Lead

General Manager – General Surgery & Services

Local Study Associate Director

I want to receive the latest job alerts for patient services manager in reading, brk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected