Application support Work, Jobs in Reading, Eng (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
7d
Tech/Data Support Officer
Dingley's Promise —Newbury
- £22,000 a year
- Part-time
- Hybrid work
- Data entry
Quick apply
1h
Customer Support Technician
Ricoh —Reading
- Communication skills
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Service Support Advisor
UK Atomic Energy Authority —Culham
- £32,903 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
Quick apply
6d
Compliance Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £35,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
Quick apply
12d
Systems & Database Administrator
More House School —Farnham
- £45,000 - £50,000 a year
- 8 hour shift
- IT
- In-person
- School
Quick apply
10d
Customer Service Agent
Thames Water Utilites —Reading
- From £25,694 a year
- 8 hour shift
- IT
- Communication skills
3d
IT Support Assistant
Viewpoint Videos Ltd —Thame
- £27,000 - £29,000 a year
- Weekend availability
- CRM software
- Google Suite
- Computer literacy
- Free parking
Quick apply
4d
Customer Success Assistant
Lifelong Mobility —Farnham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
14d
Trust Services Partner
NHSProfessionals —Reading
- £26,000 a year
- Monday to Friday
- Hospital
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
12d
System Support Administrator
Impact Food Group —Woking
- Full-time
- POS
- Organisational skills
- School
- Annual leave
- Employee discount
Quick apply
Inbound Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
7d
Oracle Database and Application Support
NECSWS —Bracknell
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
6d
Team Lead, Technical Support
Seequent —Reading
- Remote
- Computer literacy
- English
- Continuous improvement
Software Tester
AKONI TECHNOLOGIES LTD —Reading
- £30,000 - £45,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- APIs
- Communication skills
- Free parking
Quick apply
19h
International Service Co-ordinator
Outsource International Ltd —Newbury
- Up to £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer skills
- Free parking
- Sick pay
Quick apply
5h
Customer Contact Advisors x5
Abri —Bracknell
- £29,386.26 a year
- Full-time
- Computer literacy
- Computer skills
6d
Data Governance and Quality Officer
CIOB —Bracknell
- £39,869 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
Quick apply
13h

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application support jobs near reading, eng

Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
7 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

application support jobs in reading, eng

Second Line Support

Tech/Data Support Officer

Customer Support Technician

Application Support Analyst

Service Support Advisor

Compliance Service Delivery Lead

Systems & Database Administrator

Customer Service Agent

IT Support Assistant

Customer Success Assistant

Trust Services Partner

Service Desk Analyst

System Support Administrator

Inbound Service Delivery Lead

Oracle Database and Application Support

Team Lead, Technical Support

Software Tester

International Service Co-ordinator

Customer Contact Advisors x5

Data Governance and Quality Officer

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