Associate director, client services Work, Jobs in Reading, Eng (with Salaries)

Associate Director, Client Services
IQVIA —Reading
- Leadership
1d
Travel Consultant
Trailfinders —Guildford
- £44,000 - £49,000 a year
- Sales
Client Service Director
AND Digital —Reading
- Full-time
- Hybrid work
- Driving
- Contracts
- Gym membership
Quick apply
Travel Sales Consultant
Trailfinders —Oxford
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Client Services Liaison
TAG Aviation —Farnborough
- Weekend availability
- Customer service
- English
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Property Legal Secretary
Caversham Solicitors —Caversham
- £26,000 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
14d
Sustainability and Social Value Consultant
Beacon Advisory Group —Reading
- £32,000 - £40,000 a year
- Full-time
- English
- Analysis skills
- Bachelor's degree
- Paid training
- Flexitime
Quick apply
5d
Admissions Adviser
Activate Learning —Reading
- £26,906 - £29,277 a year
- Customer service
- Organisational skills
- Free parking
- Annual leave
12d
Business Analyst
Diligenta —Reading
- £41,400 - £51,750 a year
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
Services Project Manager
Siemens —Newbury
- £50.00 - £99.90 an hour
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
FULL TIME RECEPTION – WITH SHARED SECRETARIAL DUTIES
Albin and Co Ltd —Reading
- From £23,000 a year
- Full-time
- Accounting
- Organisational skills
- IT
Quick apply
Client Relationship Manager
Matrix —Basingstoke
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
5d
Client Services Executive
Wasserman Media Group LLC —Hook
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Aftersales Excellence Coach (Southern England)
MSX International —Reading
- Up to £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
- Annual leave
Quick apply
People Business Partner
BaxterStorey UK —Reading
- Up to £60,000 a year
- Full-time
- Hospitality
- Human resources
- Employee assistance programme
- Employee discount
Quick apply
Contracts Administrator
PESTUK —Reading
- £27,300 a year
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Profit sharing
Quick apply
Client Services Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Annual leave
Quick apply
Workplace Co-ordinator
ISS Facility Services —Reading
- Hospitality
- Customer service
- Front desk
Quick apply
Records Management Assistant - Record Management Unit
Reading Borough Council —Reading
- £20,759 - £21,122 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
1d
Account Director
BCN Group —Reading
- Up to £150,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- AI
- Annual leave
- Employee assistance programme
Quick apply

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associate director, client services jobs near reading, eng

Associate Director, Client Services

IQVIA -
Reading

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Job details

1 day ago

Qualifications

Leadership

Full job description

IQVIA Medical Communications is seeking an Associate Director, Client Services to drive growth, quality and customer relationships across account(s) in our global business.

Who We Are
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.

Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.

We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.

Role objective: Reporting to the Director, Client Services, this role is responsible for the management, growth and quality delivery of selected key accounts, delivered by a team of Account Handlers. Key responsibilities include:

Growth

Take responsibility for financial performance of accounts serviced by the team, including achieving growth, revenue and profitability targets and ensuring accurate forecasting
Responsible for the design and implementation of Account Growth Plans for allocated accounts, that drive organic expansion and new business, supported by the Head of Practice
Collaborate with Business Development teams to ensure the inclusion of IQVIA Medical Communications (IMC) account growth objectives into wider IQVIA account plans, and collaborate on business development / client engagement activities as required
Maintain overview of all IMC work across allocated accounts, working with Director, Client Service and Head of Practice to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
Accountable for ensuring accurate forecasting, invoicing, revenue and new business recognition, and project close out for allocated accounts
Support strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services

Client relationships and business development

Serve as a senior client / sponsor strategic partner across team accounts, cultivating relationships - including with procurement teams - to uncover new opportunities and accelerate growth. Handle challenging conversations / negotiations as required
Increase portfolio revenue by leading business development proposals for accounts serviced by the team, overseeing pitch / bid defense development, and ensuring successful outcomes, collaborating with other leaders as required
Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts and studies
Contribute to maintaining strong hit and strike rates and improving over time
Cultivate an external presence and attend key conferences and site training meetings to engage potential clients and identify new business opportunities
Work with with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts

Quality

Lead account team to develop and execute high quality strategies and programmes that are delivered with excellence, ensuring strong client feedback and enabling organic growth
Where appropriate, deal with delivery challenges, appropriately escalating to the Director, Client Services / Associate Account Management Quality Director, as required
Champion process optimization and ensure consistent adherence to best practices across the accounts; identify and lead / contribute to initiatives to deliver operational enhancements
Take responsibility for customer satisfaction for accounts, identifying areas for any improvement and ensuring action to address

Internal collaboration

Map Account stakeholders internally and maintain a program of contact to maintain relationships / governance
Build profile internally as a subject matter expert and ambassador for IMC within wider IQVIA
Participate in collaborative service development and business development activities as required
Maintain strong collaborations across Account Management team, Customer Excellence function delivery teams to enable quality and efficient delivery and enable continuous improvement of ways of working

Team leadership

Line manage and mentor the Account Management team delivering selected accounts, supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Apply Now

Refine Your Search

associate director, client services jobs in reading, eng

Associate Director, Client Services

Travel Consultant

Client Service Director

Travel Sales Consultant

Client Services Liaison

Property Legal Secretary

Sustainability and Social Value Consultant

Admissions Adviser

Business Analyst

Services Project Manager

FULL TIME RECEPTION – WITH SHARED SECRETARIAL DUTIES

Client Relationship Manager

Client Services Executive

Aftersales Excellence Coach (Southern England)

People Business Partner

Contracts Administrator

Client Services Manager

Workplace Co-ordinator

Records Management Assistant - Record Management Unit

Account Director

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