Business manager Work, Jobs in Reading, Eng (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Head/Director TAM Transformation & Services, Airports
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Master's degree
- Business development
- Continuous improvement
- Work from home
- Employee assistance programme
Senior Business Development Manager
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Business development
- Communication skills
- Negotiation
Business Administration Manager
Signature Senior Lifestyle —Ascot
- £34,650 - £42,350 a year
- Remote
- Administrative experience
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
23h
Senior Business Change Manager
SSE —Reading
- £59,000 - £89,000 a year
- Full-time
- Agile
- Employee discount
10d
Operations Manager
First Facilities Support LTD —High Wycombe
- £33,000 - £43,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Recruiting
- Free parking
- Annual leave
Quick apply
Divisional Vice President Business Manager
AMETEK, Inc. —Slough
- Engineering
- Master's degree
- Business development
Manager, International Commercial Growth Projects
Energizer —High Wycombe
- £59,100 - £110,200 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
New Business Account Manager - SMB
Eque2 —Maidenhead
- Remote
- CRM software
- Business development
- Communication skills
Finance Business Partner and FP&A Manager
Node4 —Newbury
- Data analysis skills
- Analysis skills
- Budgeting
- Employee assistance programme
Business Manager
NetXL Ltd —Guildford
- £30,000 - £40,000 a year
- Full-time
- Driving
- Contracts
- In-person
- Free parking
Quick apply
1d
Business Development Manager
Macfarlane Group —Reading
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Business development
- Employee discount
Operations Manager - South
The New World Trading Company —Reading
- Up to £70,000 a year
- Full-time
- Sales
- Continuous improvement
- Recruiting
- Employee discount
Quick apply
1d
Operations Manager - Didcot
Eurest —Didcot
- Up to £45,000 a year
- Weekend availability
- Presentation skills
- Continuous improvement
- Contracts
14d
Business Development Manager
InstaGroup —Wokingham
- From £45,000 a year
- Remote
- CRM software
- Microsoft Outlook
- Business development
- Life insurance
Quick apply
Executive Director for Place
Wokingham Borough Council —Wokingham
- £148,609 a year
- Full-time
- Annual leave
- Employee assistance programme
1d
District Manager
Starbucks —Reading
- Weekend availability
- Hospitality
- English
- Continuous improvement
- Flexible schedule
Business Development Manager
AIT Worldwide Logistics, Inc. —Colnbrook
- Full-time
- Remote
- CRM software
- Sales
- Customer service
- Annual leave
Sr. Enterprise Business Development Manager
Super Micro Computer —Reading
- Research
- Business development
Divisional Business Manager - Education
Salutem Care & Education —Windsor
- £60,000 - £68,000 a year
- Microsoft Excel
- Analysis skills
- Bachelor's degree

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business manager jobs near reading, eng

Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Leadership
Operations leadership experience
Analytics

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

business manager jobs in reading, eng

Service Business Operations Manager

Head/Director TAM Transformation & Services, Airports

Senior Business Development Manager

Business Administration Manager

Senior Business Change Manager

Operations Manager

Divisional Vice President Business Manager

Manager, International Commercial Growth Projects

New Business Account Manager - SMB

Finance Business Partner and FP&A Manager

Business Manager

Business Development Manager

Operations Manager - South

Operations Manager - Didcot

Business Development Manager

Executive Director for Place

District Manager

Business Development Manager

Sr. Enterprise Business Development Manager

Divisional Business Manager - Education

I want to receive the latest job alerts for business manager in reading, eng

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