Customer delivery manager Work, Jobs in Reading, Eng (with Salaries)

Customer Operational Delivery Manager
Once For All UK —Basingstoke
- £55,000 - £60,000 a year
- Management
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Customer Support Advisor
Twofold Limited —Reading
- Up to £25,000 a year
- Full-time
- Customer service
- Salesforce
- Driving
Quick apply
11d
Front of House & Experience Lead
Ethos Farm —Reading
- From £16 an hour
- Full-time
- Microsoft Powerpoint
- Management
- Customer service
Quick apply
1d
Delivery Driver
Milk & More —Reading
- £31,834 a year
- Full-time
- Sales
- Customer service
- Driving
- Free parking
- Annual leave
Quick apply
Helpdesk Manager
Elmdale IT Services Limited —Reading
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
Quick apply
8d
Operations Delivery Manager
Unitspark Ltd —Theale
- £80,000 a year
- Full-time
- Management
- Supervising experience
- Project management
- Paid training
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Delivery Driver - Reading West Extra
Tesco UK —Reading
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
20h
Client Relationship Manager
Matrix —Basingstoke
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Centre Operative
Milk & More —Reading
- £34,264.52 a year
- Full-time
- Customer service
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
2d
Postal Delivery Driver
Royal Mail Group —Reading
- £13.68 an hour
- Overtime
8d
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
14d
Housing Delivery Project Oficer
Reading Borough Council —Reading
- £39,152 - £44,075 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
1d
Picker/Driver - Temporary, Part Time
Booker Group —Reading
- Temporary
- Employee assistance programme
- Employee discount
Quick apply
11d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
7d
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Facilities Manager
OCS Group —Reading
- Monday to Friday
- Microsoft Office
- Organisational skills
- Computer skills
Quick apply
Boots Healthcare Logistics Driver
Boots —Reading
- £13.12 an hour
- Part-time
- Heavy lifting
- Driving
- Employee assistance programme
- Employee discount
Multi Drop Van Driver (Location BRACKNELL)
F&B Logistics Ltd —Bracknell
- £137.70 - £147.70 a day
- Weekends only
- Customer service
- English
- Driving
- Free parking
- Paid training
Quick apply
4d
Senior Logistics Operations Manager
PTS Solid Logistics Ltd —Reading
- £52,000 - £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- Bachelor's degree
- Life insurance
- Sick pay
Quick apply
2d

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customer delivery manager jobs near reading, eng

Customer Operational Delivery Manager

Once For All UK -
Basingstoke

Quick apply

Job details

£55,000 - £60,000 a year

Benefits

Company pension
Company events
Employee assistance programme
Private medical insurance
Paid volunteer time

Qualifications

Management
Customer service
Customer support
SaaS
Communication skills
Time management

Full job description

Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.

Role Summary:

To develop, manage and motivate the Customer Operational Delivery Teams ensuring they achieve the overall business objectives whilst ensuring outstanding customer service is delivered consistently to external and internal customers. To ensure we create a level of customer experience where our customers feel that we are truly there to help maximise their use of our services in a low effort way. To help maximise supplier retention through excellence in Customer Service and as a partner to our Commercial Organisation.

This is an office based role

Job Responsibilities:

Accountable for effective people management to ensure team morale, timely customer management and consistent achievement of operational metrics and targets including KPI’s and SLA’s and to be the second point of contact for escalations.
Skilled in document verification, assurance processes, and maintaining accuracy within compliance‑driven environments.
Experienced working within Health & Safety–focused, highly regulated, and construction‑related settings, ensuring adherence to industry standards and legal requirements.
Responsible for balancing resource levels across the teams in order to ensure SLA’s are met and to implement strategic change in order to achieve operational excellence.
Accountable for the data driven management of the teams’ performance, critiquing the outputs and implementing corrective actions to ensure consistent achievement.
Accountable for coaching individuals on their performance to exceed targets through regular 1:1’s, identifying training needs, performance management and ensuring all training is completed.
Accountable for the recruitment, induction and training of all new starters into the Customer Operational Delivery team.
To be the subject matter expert from an Operations perspective supporting projects and continuous improvement initiatives across the business.
To be fully integrated into the product management process to ensure that both Internal and External schemes, services and features are fully catered for at launch or released to maximise user adoption and experience.
Responsible for managing transformation plans that drive efficiencies through automation/AI, streamlining processes with a key focus on guiding teams through change in a structured, people‑centric way.
To actively promote a culture that delivers high performance, motivation and engagement through effective leadership.
To work as part of the Customer Operations Senior Management Team reviewing processes, leveraging analytics in tools and analysing supplier feedback to drive continuous improvement through the creation, training and enforcement of such improvements.

Knowledge, Skills, Experience and Qualifications:

More than 5 years’ experience in a Customer Service/Customer Support/Operations Manager type role.
Previous success in delivering against challenging operational objectives and experience in using data and insight to identify opportunities for improvements.
Experience managing transformation plans than embeds automation, streamlines processes, and guides teams through change in a structured, people‑centric way.
Experience of successfully managing team leaders and building effective relationships with multiple stakeholders.
Experience of coaching team leaders and creating a culture where coaching cascades down through their teams. Experience supporting SaaS products.
Analytical with the ability to manage key performance indicators (KPI's) that drive maximum productivity, quality and service.
Positive in approach with the ability to liaise, influence, communicate and negotiate at all levels of management and work collaboratively with other departments.
Articulate with excellent verbal and written communication skills.
A self-starter that is highly organised and with a “can-do” attitude.
Demonstrable problem-solving ability and time management practices.

What we offer:

As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:

Wellness fund or Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office

Quick apply

Refine Your Search

customer delivery manager jobs in reading, eng

Customer Operational Delivery Manager

Customer Support Advisor

Front of House & Experience Lead

Delivery Driver

Helpdesk Manager

Operations Delivery Manager

Assistant Customer Service Manager

Customer Delivery Driver - Reading West Extra

Client Relationship Manager

Centre Operative

Postal Delivery Driver

Senior Customer Service Manager

Housing Delivery Project Oficer

Picker/Driver - Temporary, Part Time

Senior Customer Experience Manager

Senior Projects Manager Disrepair & Damp & Mould

Facilities Manager

Boots Healthcare Logistics Driver

Multi Drop Van Driver (Location BRACKNELL)

Senior Logistics Operations Manager

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