Customer support executive Work, Jobs in Reading, Eng (with Salaries)

Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Support Executive
Softcat —Marlow
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Flexible schedule
Reporting Executive
REL Field Marketing —Winnersh
- £25,000 a year
- Full-time
- Organisational skills
- IT
- Annual leave
- Employee discount
4d
Insight Manager
Powerforce —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Python
- Health & wellbeing programme
- Annual leave
Administrative Assistant (contract)
Microsoft EMEA —Reading
- £110 - £120 a day
- Full-time
- Microsoft Excel
- Microsoft Office
- Communication skills
Medical Receptionist/Administrator
Synthesis Clinic —Reading
- £15 - £17 an hour
- Full-time
- Google Suite
- Customer service
- Administrative experience
- Free parking
Quick apply
14h
Corporate Account Executive, UK
CrowdStrike —Reading
- Full-time
- Hybrid work
- Sales
- English
- Travel
Sales Executive
Waylands Automotive —Reading
- £21,000 - £51,000 a year
- Weekend availability
- Administrative experience
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Junior Account Executive
REL Field Marketing —Winnersh
- £23,500 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Customer Service Team Leader
Macfarlane Group —Reading
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Annual leave
16h
Security Executive
IAG Cargo —Hounslow
- Hybrid work
- Management
- Military
- Travel
- Employee discount
- Gym membership
Business Development and Sales Executive
NCS Global —Reading
- £32,000 - £36,000 a year
- Full-time
- Sales
- IT
- In-person
Quick apply
Client Support Coordinator
Wood —Reading
- Full-time
- Microsoft Office
- Administrative experience
13d
Customer Support Executive (m/f/d)
KARL STORZ —Slough
- Full-time
- CRM software
- Customer service
- Salesforce
- Health & wellbeing programme
- Annual leave
Customer Experience Executive
Betafit PPE Ltd —Alton
- £28,000 - £30,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
Sales Support Executive
Logisnext —Thame
- £25,000 - £27,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
5d
Customer Service Executive (HF1346466)
Flourish —Guildford
- £30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply
5d
Executive Assistant (12 month FTC)
BD —Winnersh
- £27,600 - £42,075 a year
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Audi Corporate Account Executive
Sytner Audi Reading —Reading
- Full-time
- Hybrid work
- Employee discount
12d
Marketing Executive
Apacor Ltd —Wokingham
- £40,000 a year
- Full-time
- Sales
- Laboratory experience
- Travel
- Annual leave
Quick apply
4d

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customer support executive jobs near reading, eng

Customer Services Executive

Healthxchange -
Reading

Quick apply

Job details

Up to £30,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Organisational skills
IT
Customer support
Communication skills
Time management

Full job description

Customer Services Executive

Location: Reading, Hybrid

Reporting to: Customer Services Manager

Salary: up to £30,000 pa, plus discretionary annual performance bonus

Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm. Your shift will be scheduled either 8am to 5pm or 9am to 6pm.

About Us:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.

Requirements:

Excellent understanding of what a great customer experience is.
Previous experience in a Customer Support or Contact Centre environment.
Strong organisational skills and able to work to deadlines and deliver results under pressure.
High attention to detail with a focus on quality.
Excellent email writing skills.
Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
Self-motivated, with the ability to work under minimal supervision.
Excellent time management capability.
Proven communication skills, and confident telephone manner.
IT skill such as Microsoft Office and CRM systems (Salesforce desirable)

Responsibilities:

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
Always act as a team player, working with your colleagues to achieve department goals and objectives.
Maintain accurate records within our customer database and CRM system.
Support with initiatives to upsell or promote HXP’s products or services.
Maintain an up-to-date knowledge of company products and procedures.
Provide support with ad-hoc projects and tasks as required.

Benefits

Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Work Location: Hybrid remote in Reading RG2 0NH

Quick apply

Refine Your Search

customer support executive jobs in reading, eng

Customer Services Executive

Customer Service Support Executive

Reporting Executive

Insight Manager

Administrative Assistant (contract)

Medical Receptionist/Administrator

Corporate Account Executive, UK

Sales Executive

Junior Account Executive

Customer Service Team Leader

Security Executive

Business Development and Sales Executive

Client Support Coordinator

Customer Support Executive (m/f/d)

Customer Experience Executive

Sales Support Executive

Customer Service Executive (HF1346466)

Executive Assistant (12 month FTC)

Audi Corporate Account Executive

Marketing Executive

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