Quality assurance manager Work, Jobs in Reading (with Salaries)

Quality Assurance Manager
TravelodgeHotels —Thame
- Up to £58,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Employee discount
Quick apply
Lead OAT Tester (SC Eligible/ Cleared)
Scrumconnect Consulting —Staines-upon-Thames
- £55,000 a year
- Azure
- AWS
- Continuous improvement
7d
Virology Quality Manager (ID4629)
Animal and Plant Health Agency —New Haw
- £38,795 - £41,375 a year
- Overtime
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
Health, Safety, Quality and Environmental Manager (HSQE)
RAPID CLEAN —Wokingham
- £43,000 - £45,000 a year
- Full-time
- Bachelor's degree
- Travel
- In-person
- Free parking
- Flexitime
Quick apply
3d
Children Services Quality Assurance & Audit Manager
West Berkshire Council —Newbury
- £51,356 - £60,771 a year
- Full-time
- Management
- English
- Analysis skills
- Annual leave
- Employee assistance programme
Senior Quality Assurance Manager (Clinical)
Bio Pharma Resourcing —Thames Valley
- £35,000 - £40,000 a year
- Travel
- Computer skills
Quality & Assurance Manager CHILDREN’S RESIDENTIAL HOMES
Gratia Cura Residential Ltd. —Oxford
- £40,000 - £49,000 a year
- Full-time
- Hybrid work
- Childcare
- English
- Analysis skills
- Free parking
- Store discount
Quick apply
1d
Quality and Risk Manager
Circle Health Group —Windsor
- Full-time
- Hospital
- Data analysis skills
- In-person
- Employee discount
- Life insurance
Quick apply
Assoc Director, Quality Management - Client Dedicated Clinical Compliance Optimization Lead
IQVIA —Reading
- English
- Microsoft Office
- Bachelor's degree
1h
Qualified Person (QP) / Senior Quality Assurance Manager
Procter & Gamble —Weybridge
- Full-time
- English
- Communication skills
- Employee stock ownership plan
Compliance & Quality Manager
OFH Care —Staines-upon-Thames
- £20,000 - £42,000 a year
- Part-time
Quick apply
QA Senior Manager
Fortrea —Maidenhead
- Full-time
- Bachelor's degree
- Leadership
- Negotiation
Education & Quality Lead
M:Tech Education —Guildford
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- Classroom experience
Quick apply
7d
Senior Manager, Quality Assurance - GxP
PTC Therapeutics International Limited —Guildford
- Up to 50% travel
- Microsoft Office
- Bachelor's degree
Quick apply
7h
QA Operations Manager
Evotec —Abingdon
- Full-time
- Management
- Bachelor's degree
- Continuous improvement
4h
Head, PV and Regulatory QA
CSL Seqirus —Maidenhead
- Full-time
- Customer service
- Bachelor's degree
- Organisational skills
Regulatory Quality Assurance Manager
Alliance Medical Ltd —Guildford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Quality Assurance Manager (Mixed-Signal IC, Aerospace Industry)
MDA Space —Farnborough
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
GLP/GCLP Vendor Oversight and QA Lead (EU)
CSL Seqirus —Maidenhead
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
Quality Assurance Manager (Mixed-Signal IC, Aerospace Industry)
MDA —Farnborough
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance

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quality assurance manager jobs near reading

Quality Assurance Manager

TravelodgeHotels -
Thame

Quick apply

Job details

Full-time
Up to £58,000 a year

Benefits

Company pension
Employee discount

Qualifications

CRM software
Customer service
Salesforce
Quality management
AI

Full job description

Job Description

Find where you belong!

Are you passionate about creating exceptional customer experiences and building a truly customer-centric culture? Do you thrive on using insight, coaching, technology, and innovation to improve customer outcomes? If yes, our Quality Assurance Manager opportunity could be the perfect next step for you.

At Travelodge, we’re on a journey to transform the way we support our customers across both human and AI-powered channels. We are looking for a passionate, experienced, and forward-thinking Quality Manager to build and lead our quality function, helping us raise standards, improve performance, and create consistently brilliant customer experiences.

Your Purpose

As our Quality Assurance Manager, your purpose is to elevate and scale our quality function within Customer Service. Reporting directly into the Head of Customer Service, you will manage a team of two Quality Analysts, taking ultimate responsibility for evolving the frameworks, standards, tooling, and coaching approach that shape how we measure and improve quality across all customer interactions.

This role plays a vital part in ensuring both our customer service agents and AI chatbot deliver experiences that are empathetic, effective, consistent, and aligned with our customer-first values. You will successfully combine human insight with AI-driven quality tools and analytics to identify opportunities, improve performance, and support operational leaders in coaching their teams toward better customer outcomes.

Key Responsibilities Include:

Quality Strategy & Leadership: Recruit, develop, and coach your team of two analysts; design and implement quality frameworks, scorecards, and governance across all channels; and act as the business-wide subject matter expert for customer quality.
Customer Experience & Coaching: Evaluate interactions across voice, digital, and AI chatbot channels; partner closely with Team Leaders and Operational Managers to embed a culture of empathy and ownership; and deliver actionable insights that boost CSAT.
AI & Technology: Help shape how AI is utilised within the quality function; optimise AI chatbot interactions for better containment and experience; and scope, recommend, and implement conversation intelligence tools.
Stakeholder Management & Continuous Improvement: Build strong relationships across Digital, Operations, and Tech teams; present clear insights to senior stakeholders; and ensure the "voice of the customer" directly influences operational decision-making.

Your Strengths

To be successful in this role, you will be a customer-centric leader who balances a people-first coaching mindset with a data-driven, analytical approach. You possess robust experience managing a Customer Service Quality function within a contact centre environment, including a proven track record of building or evolving quality frameworks and coaching programmes from scratch. As an inspiring communicator with excellent stakeholder management skills, you thrive in fast-paced, evolving environments and excel at driving collaborative change and continuous improvement initiatives across multiple departments.

Bringing a unique blend of technical expertise and emotional intelligence, you are highly proficient in interpreting data to translate raw insights into pragmatic, solutions-focused actions. You possess strong familiarity with quality management and conversation intelligence platforms (such as Scorebuddy) alongside experience with CRM systems like Salesforce or Sprinklr. Crucially, you are passionate about the future of customer experience technology, with a strong understanding of how to review and optimise both human and AI-driven customer interactions to reduce customer effort.

Your Perks

Up to £58,000.00 Salary & Annualised Bonus
Contributory pension scheme - auto enroll at 5% after 3 months and we contribute 6%
Hybrid working - a minimum of 60% of your time should be spent in the office and or visiting suppliers
50% personal discount for hotel bookings and great friends and family discounts too!
25 days holiday + bank holidays, increasing with length of service
A focus on career development

Why Travelodge?

At Travelodge, we’re more than just a Hotel brand; we’re a community where you can truly be yourself and belong. Through our “Better Me” initiative, we prioritise your total wellbeing—emotional, physical, financial, and professional—while actively celebrating the diversity that makes our teams stronger. If you’re a results-driven individual who pays attention to the little things and genuinely cares about people, you’ll fit right in.

Quick apply

Refine Your Search

quality assurance manager jobs in reading

Quality Assurance Manager

Lead OAT Tester (SC Eligible/ Cleared)

Virology Quality Manager (ID4629)

Health, Safety, Quality and Environmental Manager (HSQE)

Children Services Quality Assurance & Audit Manager

Senior Quality Assurance Manager (Clinical)

Quality & Assurance Manager CHILDREN’S RESIDENTIAL HOMES

Quality and Risk Manager

Assoc Director, Quality Management - Client Dedicated Clinical Compliance Optimization Lead

Qualified Person (QP) / Senior Quality Assurance Manager

Compliance & Quality Manager

QA Senior Manager

Education & Quality Lead

Senior Manager, Quality Assurance - GxP

QA Operations Manager

Head, PV and Regulatory QA

Regulatory Quality Assurance Manager

Quality Assurance Manager (Mixed-Signal IC, Aerospace Industry)

GLP/GCLP Vendor Oversight and QA Lead (EU)

Quality Assurance Manager (Mixed-Signal IC, Aerospace Industry)

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