Customer care coordinator Work, Jobs in Redditch, Wor (with Salaries)

Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Part-time
- Writing skills
- Analysis skills
- Computer skills
- Annual leave
Quick apply
3d
Customer Service Coordinator
Hugo Technology —Bromsgrove
- £27,000 - £28,000 a year
- Full-time
- CRM software
- English
- Data entry
- Health & wellbeing programme
- Sick pay
Quick apply
12d
Graduate Operations Coordinator
Mindful Chef —Redditch
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
Quick apply
10d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Service Administrator & Customer Support Coordinator
Mobility Hire —Tewkesbury
- £27,970 - £29,950 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
4d
Client Service Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Communication skills
13d
HR & Payroll Coordinator (FTC)
Sika —Redditch
- Full-time
- Hybrid work
- Analysis skills
- Human resources
- Annual leave
- Employee discount
Quick apply
Customer Sales Co-ordinator
SCC —Birmingham
- £27,825 a year
- Monday to Friday
- Hybrid work
- Communication skills
2d
Service Coordinator
Mercury Hampton Ltd —Droitwich
- £27,000 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Faculty Office Coordinator
Solihull College and University Centre —Solihull
- Up to £34,744 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
7d
Telephone Events Co-ordinator/Administrator
Crackerjacks Children's Trust —Kidderminster
- £13.00 - £13.50 an hour
- Part-time
- CRM software
- Computer skills
- In-person
Quick apply
4d
Treatment and Sales Coordinator
Eternal Smiles Dental Centre —Solihull
- From £13.50 an hour
- Full-time
- Bilingual
- Customer service
- Administrative experience
- Free parking
- Gym membership
Quick apply
1d
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
3d
Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
Compliance Case Co-ordinator
Platform Housing Group —Birmingham
- £28,715 - £31,905 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Customer Support Coordinator - UK
Ishida —Birmingham
- Full-time
- ERP systems
- Organisational skills
- Communication skills
Activities & Wellbeing Co-ordinator (Customer Experience Lead)
EQ Care —Birmingham
- £26,437 a year
- Full-time
- Computer literacy
- Computer skills
- Annual leave
- Referral programme
4d
Internal Sales Coordinator
SunbeltRentals —Solihull
- Computer literacy
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
2d
E-commerce & Sales Coordinator
MBP Door Solutions —West Bromwich
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Sick pay
Quick apply
12d
Office - Events Sales Co-Ordinator
West Midland Safari Park —Bewdley
- Weekend availability
- Organisational skills
- Communication skills
- Time management
- Employee discount
Quick apply
4d

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customer care coordinator jobs near redditch, wor

Customer Assurance Coordinator

Arcus FM -
Redditch

Quick apply

Job details

Part-time
Up to £29,256 a year
3 days ago

Benefits

Annual leave
Company pension

Qualifications

Report writing
Stakeholder liaison
Writing skills
Incident queue management
Process improvement
Incident reporting preparation
Case record updates
Microsoft Office Suite
Technical support
Analysis skills
Risk management
Technical support incident logging
Computer skills
Customer support
Customer interaction
Incident log maintenance
Communication skills
Analytics

Full job description

We are looking for a Customer Assurance Coordinator to join our Redditch team on a part-time basis, working 24 hours per week across Monday to Sunday.

This key support role is responsible for managing customer incidents and escalations, acting as a central point of contact for customers, stakeholders, and senior management. You will ensure customer requests are resolved effectively and within agreed timescales, while meeting service level agreements and delivering excellent customer service.

Communicate effectively with Senior Management and stakeholders to provide accurate and concise progress updates on escalations and incidents within the agreed service levels, both verbally and in writing.
Identify risks and resolutions, keeping the customer and business updated and retail stores trading.
Support the Senior Management Team in the identification of areas for improvement.
Responsible for tracking escalations through to resolution, updating the FM Helpdesk systems with clear and concise notes.
Ability to lead Senior Management calls, instilling confidence that the Customer Assurance Team will effectively resolve and communicate any issues or concerns.
Drive the performance of contractors in line with company KPIs and SLAs.
Provide technical or specialist support to the FM Direct Team and wider business across a variety of disciplines.
Responsible for the management, collation, and distribution of daily, weekly, and ad hoc Customer Assurance reporting.
Complete incident reporting and communication of these incidents to Senior Management. Proactively liaise with contractors to ensure potential trade loss is minimised and operations are restored as soon as possible.
Provide a proactive approach to the analysis of high-level issues and recommend systemic and process changes to improve the customer journey. Have the knowledge and experience to understand and make sense of complex data.
Accurately record information in all Arcus systems, making effective use of technical triaging to assist in allocating work orders right first time, ensuring client notes are updated at every contact.
Liaise effectively with the engineer population and field management team to ensure all scheduled works are adhered to and completed within set service level agreements.
Manage workload according to business needs and prioritise critical duties efficiently whilst communicating identified risks effectively.
Report incidents effectively in line with our contractual obligations to clients.
Contribute to the development and implementation of robust FM Direct team processes to ensure that a high-quality service is provided to both internal and external customers.
Communicate effectively with Senior Management and stakeholders to provide accurate and concise progress updates on escalations and incidents within the agreed service levels, both verbally and in writing.

KNOWLEDGE AND SKILLS

GCSEs (Grade C/4 or above) in English and Maths
Customer-focused with excellent communication skills
Strong IT skills, including Microsoft Office
Highly organised with excellent attention to detail
Able to prioritise workloads and meet deadlines in a fast-paced environment
Strong listening, problem-solving, and analytical skills
Confident working independently and as part of a team
FM or support services experience desirable, but full training will be provided
Ability to understand complex information and anticipate risks and outcomes

When you join us, you’ll receive:

Salary: Up to £29,256 per annum (pro rata), depending on experience.
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.

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Refine Your Search

customer care coordinator jobs in redditch, wor

Customer Assurance Coordinator

Customer Service Coordinator

Graduate Operations Coordinator

Field Service Coordinator

Service Administrator & Customer Support Coordinator

Client Service Coordinator

HR & Payroll Coordinator (FTC)

Customer Sales Co-ordinator

Service Coordinator

Faculty Office Coordinator

Telephone Events Co-ordinator/Administrator

Treatment and Sales Coordinator

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Customer Experience Coordinator

Compliance Case Co-ordinator

Customer Support Coordinator - UK

Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Internal Sales Coordinator

E-commerce & Sales Coordinator

Office - Events Sales Co-Ordinator

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