Helpdesk agent Work, Jobs in Redditch, Wor (with Salaries)

Helpdesk Agent
Arcus FM —Redditch
- £26,437 a year
- Weekend availability
- Phone etiquette
- Annual leave
Quick apply
IT Support Apprentice
QA Apprenticeships —Solihull
- £16,640 a year
- Monday to Friday
- Hybrid work
- Work from home
6d
Automotive Helpdesk Agent
MSX International —Coventry
- Up to £42.17 an hour
- Full-time
- Remote
- Automotive diagnostics
- Annual leave
Quick apply
Service Delivery Agent
Mitie —Birmingham
- Organisational skills
- Communication skills
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- CRM software
- Computer literacy
- Continuous improvement
- Annual leave
Quick apply

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IT Support Apprentice
QA Apprenticeships —Solihull
Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced.
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helpdesk agent jobs near redditch, wor

Helpdesk Agent

Arcus FM -
Redditch

Quick apply

Job details

Full-time
£26,437 a year

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Customer support
Customer interaction
Retail experience
Phone etiquette

Full job description

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you…

We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon – Fri (06:00 – 14:00 / 12:00 – 20:00) and every other weekend. When working the weekend, you’ll have staggered days off in the week to compensate.

You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that’s what you’re looking for.

If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

When you join us, you’ll receive:

Salary: £26,437 per annum
4% bonus, subject to achievement of targets
25 days annual leave + Bank Holidays.
Group personal pension scheme of matched contributions between 5% and 6%
Life Assurance
Funded Training Sponsorship Scheme
Discounts, vouchers, and financial aid programs

Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.

Quick apply

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helpdesk agent jobs in redditch, wor

Helpdesk Agent

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Automotive Manager Level 1 Team

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