Customer experience specialist Work, Jobs in Reigate, Sry (with Salaries)

Screening Adjudication Expert
Klarna Bank AB —London
- £63,417 - £90,687 a year
- Full-time
- Continuous improvement
- AI
- Communication skills
- Life insurance
14d
Technical Product Support Specialist (Smart Home & AV)
AWE Europe Ltd —Epsom
- £25,420 - £30,000 a year
- Full-time
- English
- Travel
- Computer networking
- Free parking
- Profit sharing
Quick apply
Customer Engagement Executive
Unum Group —Dorking
- £30,000 - £35,000 a year
- Full-time
- Marketing
- Organisational skills
- In-person
- Annual leave
Sales Executive
WeBuyAnyCar —Reigate
- £28,200 - £35,220 a year
- Rotating shift
- Customer service
- IT
- Communication skills
Quick apply
Trainee Claims Assessor
Unum Group —Dorking
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
- Work from home
Inside Sales Account Manager
PGH Pest Control & Prevention —Gomshall
- Up to £40,000 a year
- Monday to Friday
- CRM software
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Media Executive
Space & Time —Reigate
- £26,228 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Analysis skills
- Flexible schedule
- Sick pay
Quick apply
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Communication skills
Quick apply
Sales - Sales Advisor - UK
New Look —Redhill
- Part-time
- Customer service
Vending Operator - Decorum Vending Ltd
9620146 —Crawley
- From £31,175 a year
- Full-time
- Maintenance
- English
- In-person
- Annual leave
Quick apply
10d
Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
10d
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Trainee Customer Resolutions Advisor
Foxtons —London
- £26,000 - £30,000 a year
- Hybrid work
- No experience needed
- Administrative experience
- Organisational skills
- Annual leave
- Work from home
Quick apply
9d
Commercial Contract Administrator
BSW Heating Ltd —Kenley
- £27,000 a year
- Full-time
- Accounting
- Contracts
- In-person
- Free parking
- Referral programme
Quick apply
5d
Customer Service/Sales Representative (Full Time)
Newline Plastics Ltd —Crawley
- £27,500 - £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Store discount
- Employee discount
Quick apply
14d
Medical Underwriting Coordinator
Unum Group —Dorking
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
7d
Customer Service Advisor
British Business Bank —London
- £27,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
Sales Assistant
TGJones —Crawley
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- School
- Employee assistance programme
- Employee discount
Quick apply
8d
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Collections Specialist
Tabeo —London
- Weekend availability
- Remote
- Continuous improvement
- Communication skills
- Negotiation
- Annual leave

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customer experience specialist jobs near reigate, sry

Screening Adjudication Expert

Klarna Bank AB -
London

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Job details

Full-time
£63,417 - £90,687 a year
14 days ago

Benefits

Life insurance

Qualifications

Change management
Continuous improvement
Continuous improvement cycles oversight
Change leadership
AI
Communication skills

Full job description

As a Screening Adjudication Expert, you are Klarna's global centre of excellence for sanctions, PEP, and adverse media screening. You own the end-to-end process across all three disciplines, ensuring the outsourced vendor operates to the highest standard, personally handling the most complex or sensitive cases, and continuously raising the bar on quality, consistency, and efficiency.

This role suits someone who combines deep subject-matter expertise with a genuine appetite for change. Someone who does not wait to be asked to improve things, picks up new tools and technology at speed, and brings the intellectual rigour to challenge decisions, including their own.

WHAT YOU'LL DO

Own the operational health of sanctions, PEP, and adverse media screening processes, act as the single point of contact for vendor performance and internal escalations across all three disciplines
Personally conduct alert reviews, PEP and high-risk case investigations, and adverse media assessments to maintain end-to-end expertise and step in during volume spikes or vendor disruptions
Review vendor output with a critical eye across sanctions, PEP, and adverse media, challenge decisions where warranted, escalate confirmed matches and sensitive cases appropriately, and drive accountability
Identify friction points and inefficiencies across all screening processes; design and implement improvements in collaboration with the vendor, Product, and Tech teams, including leveraging AI and automation
Actively explore, test, and implement AI and automation solutions to improve screening throughput, decision consistency, and alert quality, working with Product and Tech to move from idea to production
Own and maintain up-to-date Standard Operating Procedures (SOPs), ensuring they reflect current regulatory requirements and internal standards
Track and report on screening performance against SLA targets across all disciplines, flagging risks and deviations early
Stay current on developments across EU, UN, UK, and other applicable sanctions regimes, AML/CTF regulation, and adverse media best practice, feeding changes back into process and procedure
Support blocking, freezing, or reporting actions as required under applicable sanctions regimes
Support audit and regulatory examination readiness, including producing documentation and responding to internal and external enquiries
Onboard and train new team members on screening processes, tools, and escalation frameworks across all three disciplines

WHAT YOU BRING

A minimum of 5 years of hands-on experience across sanctions screening, PEP or adverse media investigations, within a fintech or banking environment
Demonstrable breadth across at least two of the three screening disciplines (sanctions, PEP, adverse media), with a track record of quickly building expertise in new areas
Genuine curiosity about AI and automation, hands-on experience using or implementing AI-assisted tools in a compliance or operational context, or a clear track record of proactively adopting technology to solve real problems
Exceptional energy, drive, and agency: you have a clear trajectory and are looking for the environment to accelerate it; your record shows you get there faster than anyone expects
A senior specialist who unlocks capabilities the team does not have today, your experience materially changes what is possible, whether through deep technical knowledge, a new approach to automation, or expertise in a discipline we are building from scratch
Strong knowledge of EU, UN, and UK sanctions regimes, AML/CTF regulatory requirements, and customer lifecycle risk frameworks
Proven ability to drive meaningful change, you have led or materially contributed to process improvements, not just flagged them
Fast learner who absorbs new tools, regulatory developments, and process changes at pace, comfortable working in an environment that evolves quickly
Familiarity with screening and case management tools such as World-Check, LexisNexis, Fircosoft, or equivalent, including name-matching methodology
Analytical sharpness and the ability to make well-reasoned, clearly documented decisions under time pressure and in ambiguous situations
Strong written communication skills and disciplined documentation practices — you escalate clearly and leave a complete audit trail
Self-starter who takes ownership without waiting to be prompted, and who energises others around improvement
Experience supporting audit or regulatory examinations is an advantage
A relevant certification such as CAMS, CGSS, ICA, or equivalent is a plus

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact [email protected].

In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.

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Refine Your Search

customer experience specialist jobs in reigate, sry

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