Solution specialist Work, Jobs in Remote (with Salaries)

Technical Support Specialist
Routeware, Inc. —Remote
- £28,000 - £30,000 a year
- Full-time
- Remote
- Analysis skills
- Communication skills
- Sick pay
Quick apply
Account Manager
TrinityBridge —Remote
- Remote
- Microsoft Word
- Business development
- Travel
Customer Experience and Insights Specialist
Tempdent —Remote
- £28,000 - £30,000 a year
- Full-time
- Remote
- Analysis skills
- Communication skills
- Analytics
- Annual leave
Quick apply
Subject Matter Expert (Audiology)/Customer Specialist
Auditdata —Remote
- Full-time
- Remote
- Bachelor's degree
Quick apply
5d
Accounts Receivable & Billing Specialist (UK/Ireland)
Panopto —Remote
- £45,000 - £50,000 a year
- Remote
Quick apply
12d
Cyber Specialist
Rethink Mental Illness —Remote
- £37,406 a year
- Full-time
- Remote
- Communication skills
- Annual leave
- Employee assistance programme
Customer Experience Specialist I
Entrupy —Remote
- Full-time
- Remote
- Organisational skills
- Communication skills
- Time management
Quick apply
Helpline Caseworker
Perennial UK —Remote
- £28,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Sick pay
6d
Training & Solutions Manager (Microsoft 365 & AI)
TrainingU —Remote
- £50,000 - £60,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Collection Specialist
Solera —Remote
- Full-time
- Remote
- English
- Analysis skills
- Bachelor's degree
5d
Specialist I, Merchant Support (Late Shift)
Payroc —Remote
- £27,500 a year
- Full-time
- Remote
- CRM software
- Leadership
- Time management
Quick apply
Group Leader
Criminal Cases Review Commission —Remote
- £57,562 a year
- Part-time
- Remote
- Analysis skills
- Presentation skills
- Leadership
- Annual leave
- Work from home
7d
IFS Support Analyst - Sri Lanka
Anthesis Ltd —Remote
- £9,000 - £13,000 a year
- Full-time
- Remote
- Analysis skills
- Analytics
Quick apply
6d
Educational Advisor (Part time / Remote) - 12months project
SCRIBBLESENSE LTD —Remote
- Part-time
- Remote
- Research
- Bachelor's degree
- Recruiting
Quick apply
Senior Title Check Specialist
AVRillo —Remote
- £40,000 - £60,000 a year
- Part-time
- Remote
- Case management
- Flexible schedule
Quick apply
2d
Project Specialist
WEP Clinical —Remote
- Full-time
- Hybrid work
- Computer literacy
- Bachelor's degree
- Data entry
- Employee assistance programme
1h
Clinical Application Specialist
VitalHub —Remote
- Full-time
- Remote
- Nursing
- Bachelor's degree
- Medical terminology
Quick apply
1d
Finance Support Specialist — Parish & Town Councils
Harris Computer Systems —Remote
- £325 a day
- Full-time
- Travel
- Organisational skills
- Communication skills
- Annual leave
Comparator Sourcing & Procurement Specialist
Thermo Fisher Scientific —Remote
- Full-time
- Remote
- Microsoft Powerpoint
- Data analysis skills
- English
DCIM Support Specialist
Carrier —Remote
- £42,000 - £84,000 a year
- Full-time
- Remote
- Computer Science
- Engineering
- SQL

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Technical Support Specialist

Routeware, Inc. -
Remote

Quick apply

Job details

Full-time
£28,000 - £30,000 a year

Benefits

Company pension
Sick pay

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Analysis skills
Zendesk
Mobile device management
Technical writing
Customer support
Customer interaction
Communication skills
Help desk

Full job description

About Routeware, Inc.

Routeware is the industry leader in providing software and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.

Based in Austin, TX, the company employs a distributed team across North America and the UK. Our brands, products, and services provide an all-in-one platform to municipal and private waste haulers and other fleet services. As part of an essential and growing industry, we seek solution-oriented team players who want to positively impact the environment. Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Our Mission:

Transform waste collection to drive a better future for generations to come.

Our Values:

Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.

POSITION OVERVIEW

As a Tier 1 Technical Support Specialist, you'll be the first point of contact for our customers and an integral part of a dynamic, close-knit support team. You'll own customer issues from first contact through to resolution, troubleshooting software and hardware problems across our product suite and escalating to specialist teams where needed.

This is a customer-facing role: you'll interact directly with customers by phone and email every day, so confidence, empathy, and clear communication are just as important as your technical troubleshooting skills.

RESPONSIBILITIES & DUTIES

Act as the first point of contact for customer support calls and tickets, managing your queue effectively
Take ownership of reported issues and see them through to resolution
Research, diagnose, and troubleshoot software and hardware issues, identifying and implementing solutions
Escalate unresolved or complex issues to the appropriate internal teams with clear, well-documented handovers
Prioritise and manage multiple tasks and competing demands at once
Create and contribute to user documentation and the internal knowledge base
Carry out device configuration and preparation
Collaborate across multiple projects and communicate effectively with customers, vendors, and internal stakeholders
Adapt to change, delays, and unexpected events with a calm, solutions-focused approach
Participate in an after-hours support rota on a rotating schedule
Perform other related duties as assigned

QUALIFICATIONS

Proven experience in a customer-facing technical support or helpdesk role
Strong troubleshooting and analytical skills, with a methodical approach to problem-solving
Excellent written and verbal communication skills
Experience with Android and Windows operating systems
Ability to prioritise and stay organised in a fast-paced environment

DESIRED

Experience with SQL and basic SQL Server administration
Experience with Salesforce and/or Zendesk (or similar CRM/ticketing platforms)
Experience with device management (MDM) tools
Familiarity with the waste, recycling, fleet, or logistics industries

BENEFITS

25 days' holiday, plus 8 public holidays and 2 floating holidays
Sick pay
Company Health Benefits
Contributory pension scheme
Fully remote working (UK-based)

Routeware is an Equal Opportunity Employer and prohibits all forms of discrimination or harassment. At Routeware, we are committed to the principle of equality, and all employment decisions are based on job requirements, business needs, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

The pay range for this role is:
28,000 - 30,000 GBP per year(Remote)

Quick apply

Refine Your Search

solution specialist jobs in remote

Technical Support Specialist

Account Manager

Customer Experience and Insights Specialist

Subject Matter Expert (Audiology)/Customer Specialist

Accounts Receivable & Billing Specialist (UK/Ireland)

Cyber Specialist

Customer Experience Specialist I

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Collection Specialist

Specialist I, Merchant Support (Late Shift)

Group Leader

IFS Support Analyst - Sri Lanka

Educational Advisor (Part time / Remote) - 12months project

Senior Title Check Specialist

Project Specialist

Clinical Application Specialist

Finance Support Specialist — Parish & Town Councils

Comparator Sourcing & Procurement Specialist

DCIM Support Specialist

I want to receive the latest job alerts for solution specialist in remote

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